1. vikki001's Avatar
    I updated my unlocked Lumia 640 Lte last night to windows 10... Everything went great with the exception of I can't import my contacts.... I have tried several times to reset my phone back to 8.1...from settings> System>About>Reset... but it keeps taking me back to windows 10.....

    I am able to add my microsoft acct information right in the beginning while setting up the phone.. I am able to restore my apps. When it comes to trying sync my outlook contacts, it asks for my Msoft account info and password. I do this and it brings me back to add my account info after my information was verified!

    I have read up on these issues and have tried the resolutions by resets ....

    How do I get the program from lumia to bring my phone back? How do I use it?

    I am afraid I bricked my phone with this update!
    Last edited by vikki001; 06-03-2016 at 08:05 PM.
    06-03-2016 07:22 PM
  2. AV2RY's Avatar
    I don't think that simple Reset brings your phone back to 8. I never used it (so I don't know its name) but there is a program for that
    Last edited by AV2RY; 06-04-2016 at 08:02 PM.
    06-03-2016 07:53 PM
  3. pankaj981's Avatar
    Reset is not going to revert you back to 8.1. You can use Windows Device Recovery Tool to rollback to 8.1. Or just check for updates and download the latest 10586.318 update and it should fix your issues. If not backup your pictures and media, hard reset from Settings >> About >> Reset and then add your Microsoft account again, your contacts will sync back.
    libra89 likes this.
    06-03-2016 08:04 PM
  4. vikki001's Avatar
    I have already did the hard reset ... using this hard reset from Settings >> About >> Reset and then add your Microsoft account again, your contacts will sync back. Still nothing... Where do I find the Windows device recovery tool? Is there a tutorial for it?
    06-03-2016 08:08 PM
  5. vikki001's Avatar
    Downloading the update.. 10586.318 I hope this resolves this issue.... My fingers are crossed

    Thanks for all of the help... I really appreciate it....
    06-03-2016 08:13 PM
  6. pankaj981's Avatar
    Downloading the update.. 10586.318 I hope this resolves this issue.... My fingers are crossed

    Thanks for all of the help... I really appreciate it....
    I think this was a fix listed for the 338 update, which is in release preview right now.
    06-04-2016 11:19 AM
  7. vikki001's Avatar
    It worked!!! Thanks for the help!
    06-04-2016 11:32 AM

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