1. anon(9819583)'s Avatar
    I've had this phone for a couple of months now and most everything has been OK except for the battery drain since the upgrade to Windows 10 Mobile but something's definitely wrong with the camera and I can't figure out why. Don't do much photography with it since I have a Canon DSLR for that but occasionally I've taken one or two shots of sunsets or some product or other and everything was sorta fine. Just recently I noticed that images taken in ANY lighting condition would have a lot of noise in them and not even adjusting individual settings through the app would fix it.

    Now everything's hit the fan cuz looking through the screen, all I see is a cloudy and hazy image (focus works OK but the image the camera takes is 'cloudy', very fuzzy and completely unrecognizable. (Check the images with this post). I thought the problem was a scratched lens cover but it doesn't seem to be damaged enough to give such results (see image of lens cover). Anyone have any idea what's wrong or how to fix it? Would really appreciate the help

    The phone's never come into contact with water or any kind of liquid + I've performed BOTH soft and hard resets, and even downgraded it back to Windows Phone 8.1, checked the camera then upgraded to Windows 10 Mobile (the front facing camera has no problems whatsoever)

    default camera app version ... 2016.816.91.0 (all settings at default)
    phone ... version:1607, firmware: 02177.00000.15221.30003, OS build: 10.0.14393.321

    Images:

    img_0158.jpg
    wp_20161022_07_08_39_pro.jpg
    img_0154.jpg
    10-22-2016 05:25 AM
  2. shmsnh's Avatar
    You said you downgraded the phone to WP 8 and checked the camera. So, to clarify, is problem is with Windows 10 Mobile only, or is it present on WP 8.1 as well?
    10-22-2016 05:36 AM
  3. aybarrap1's Avatar
    Sounds like the rear camera hardware is messed up.
    10-22-2016 08:30 AM
  4. anon(9819583)'s Avatar
    Sounds like the rear camera hardware is messed up.
    Really, really hope that isn't the case. How would the unit suffer such kind of damage when it's never been dropped or in any way tortured? I've only had it for a couple of months now
    10-22-2016 08:52 AM
  5. anon(9819583)'s Avatar
    You said you downgraded the phone to WP 8 and checked the camera. So, to clarify, is problem is with Windows 10 Mobile only, or is it present on WP 8.1 as well?
    Was only on 8.1 long enough to see if I could replicate the problem so, yes, it's present in WP 8.1 as well
    10-22-2016 08:54 AM
  6. RumoredNow's Avatar
    That looks pretty occluded to me, like it has been rubbed with sand or something...

    capture01.png



    Maybe you can find a replacement for that glass online?
    10-22-2016 10:33 AM
  7. anon(9819583)'s Avatar
    That looks pretty occluded to me, like it has been rubbed with sand or something...

    Click image for larger version. 

Name:	Capture01.png 
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    Maybe you can find a replacement for that glass online?
    Was hoping it wouldn't come to this. Is there any way to smooth out or otherwise fix the damage on this lens cover without having to replace it?
    10-22-2016 10:31 PM
  8. abhishek singh21's Avatar
    Was hoping it wouldn't come to this. Is there any way to smooth out or otherwise fix the damage on this lens cover without having to replace it?
    no sir, the outer surface is embedded inside the device so you cant replace it . You have to get it replaced.
    10-23-2016 04:31 AM
  9. james42519's Avatar
    what have you been doing to that? how does that get scratched up that bad? i put my phone in pocket all the time but mine still looks like new and i had it over a year. i also have a case on it though and careful with it.
    10-23-2016 10:58 AM
  10. RumoredNow's Avatar
    Was hoping it wouldn't come to this. Is there any way to smooth out or otherwise fix the damage on this lens cover without having to replace it?
    Maybe try Method 2 here? 3 Ways to Remove Scratches From Plastic Lenses - wikiHow
    10-23-2016 11:03 AM
  11. anon(9819583)'s Avatar
    what have you been doing to that? how does that get scratched up that bad? i put my phone in pocket all the time but mine still looks like new and i had it over a year. i also have a case on it though and careful with it.
    It sits on my desk at work for the most part, and not much else. I do work in a rather dusty part of town though and usually have to clean out the desk first because of all the fine dust that accumulates
    RumoredNow likes this.
    10-23-2016 01:45 PM
  12. anon(9819583)'s Avatar
    Will most definitely check it out. Thanks!
    RumoredNow likes this.
    10-23-2016 01:51 PM
  13. RumoredNow's Avatar
    It sits on my desk at work for the most part, and not much else. I do work in a rather dusty part of town though and usually have to clean out the desk first because of all the fine dust that accumulates
    Likely the dust then and the lens cover contacting the desk. A case will lift the lens cover off the desktop surface a bit for future use.
    10-23-2016 09:00 PM
  14. james42519's Avatar
    Likely the dust then and the lens cover contacting the desk. A case will lift the lens cover off the desktop surface a bit for future use.
    yea dust can do a lot of bad stuff. a case would have kept it from happening maybe. not sure if there really is a way to fix it. still looks like it is glued on to me but not sure about that.
    10-23-2016 11:29 PM
  15. anon(9819583)'s Avatar
    I'll just have to get it replaced it seems. Meanwhile, I've put a case on it. Really appreciate all you guys taking the time out to help!! Thanks
    RumoredNow likes this.
    10-25-2016 12:59 AM

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