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12-10-2015 04:43 AM
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  1. adrian1338's Avatar
    Hello,
    I pre ordered the dual sim version at fnac.pt from Portugal with delivery to the UK but unfortunately the order got cancelled. Have no Idea why just know that my card is still showing as being charged. anyone still has his order active or might know why they cancelled orders? maybe they just cancelled all of them because the offer was just to good?
    10-12-2015 01:54 PM
  2. Artur Verdini Meireles's Avatar
    I just called Fnac. They said everything is ok with no cancel orders. I told them about you but they wanted an order #. I told them I didnt have it. If you want I can call them in front of you on Skype/Facetime. I think someone at the call center speaks english. My Skype is arturmeireles. Feel free to call me.
    10-13-2015 03:33 PM
  3. adrian1338's Avatar
    thanks. probably you offered this already in the news section. very helpful chap. will call them tomorrow and find out. if I get nowhere I will come back to you :)
    10-13-2015 03:41 PM
  4. Artur Verdini Meireles's Avatar
    Did you manage to call them with a portuguese toll free number?
    10-13-2015 03:44 PM
  5. adrian1338's Avatar
    I don't have any numbers. Do they have a landline I can use my skype minutes on?
    10-13-2015 03:52 PM
  6. Artur Verdini Meireles's Avatar
    I Just called Fnac and they have a landline number +351211544038. I Just noticed that the pre order date moved from Nov 22nd to Dec 1st but she told me that maybe Microsoft postponed the delivery date but that's not a reason for your order to be canceled and she also said that you can put any # on the NIF field. NIF is the Portuguese social security #.
    10-13-2015 04:21 PM
  7. adrian1338's Avatar
    Cheers. Lets hope the English speaking is in when I call :)
    10-14-2015 03:27 AM
  8. adrian1338's Avatar
    Well they sure dont know how to handle European transactions. Still not sorted and the email correspondence is sloooooooooooow. Still need a Multibanco Prepaid account
    10-21-2015 05:55 AM
  9. GrakesDK's Avatar
    I have ordered one and live in Denmark. So far everything is fine. My only concern is that they already took the money from my account. Is this normal? In Denmark they are not allowed to transfer any money before the package is in transit....
    10-23-2015 03:33 PM
  10. adrian1338's Avatar
    Usually this is a two step process with credit cards. First they claim the money - than they take the money. They reserved it in my case on both my credit cards .. both payments couldn't be made though. Have workaround for it now. Just hope it works out :)
    10-25-2015 03:10 PM
  11. Caros's Avatar
    I had the same issue. The money has been reserved, but they say that they can't get it.. :(

    What is your workaround?
    11-03-2015 01:48 PM
  12. adrian1338's Avatar
    Find someone in Portugal to do the multi banco transfer. Told them by email already and answered a questionnaire raising the very same problem with euro transactions not being able to processed properly.
    Now that Amazon France reduced the price to 649 Euros I would even consider ordering it there. Bought my GF 535 there already and I don't mind the 40 euros more and it will be there probably earlier and you have best price guarantee in case it drops.
    Yet I am very grateful for the help I got in ordering in on FNAC.
    11-03-2015 03:39 PM
  13. bells0's Avatar
    I deal with one of our suppliers in Portugal [i'm in the UK], so will ask them about maybe buying it for me. Going to wait till release date though and see what real life reviews are like. May have jumped up in price by then, but a risk i'm willing to take with a high end device.
    11-05-2015 06:03 AM
  14. adrian1338's Avatar
    Well - the order has been dispatched this morning. shame i will not receive it before the weekend... happy to hear I will receive it though :)
    Axeelant and bells0 like this.
    11-27-2015 02:31 AM
  15. Axeelant's Avatar
    So a simple Visa could be used on that site to pay correct? Or would the amazon france be a better option? Still no free continuum dock in any case...
    11-27-2015 05:21 AM
  16. ericloewe's Avatar
    Visa and MasterCard should be fine.
    Axeelant likes this.
    11-27-2015 05:37 AM
  17. adrian1338's Avatar
    Should be.. visa UK and Visa DE didnt work for me. Free Dock should be in both cases for the XL and Amazon would be my choice based on their customer service and just few more.
    11-27-2015 10:07 AM
  18. Hna's Avatar
    So a simple Visa could be used on that site to pay correct? Or would the amazon france be a better option? Still no free continuum dock in any case...
    As far as I'm aware, you get the free dock from the 950XL purchase no matter where you buy it from.
    The dock is tagged to the phone so I don't see why you wouldn't get it.

    Btw, the black 950XL is already sold out on Fnac.pt
    11-27-2015 02:15 PM
  19. adrian1338's Avatar
    might be just sold out because they have the black Friday offer going so its not even cheaper than it already is
    11-27-2015 03:37 PM
  20. Axeelant's Avatar
    As far as I'm aware, you get the free dock from the 950XL purchase no matter where you buy it from.
    The dock is tagged to the phone so I don't see why you wouldn't get it.

    Btw, the black 950XL is already sold out on Fnac.pt
    Hmm thanks, i hope this is the case :) Well as long as they still have the white one, i don't care :)
    11-27-2015 11:10 PM
  21. Hna's Avatar
    Hmm thanks, i hope this is the case :) Well as long as they still have the white one, i don't care :)
    100% sure that's how it works.
    The 950XL comes with a pre installed app called "Lumia Offers App" which allows you to claim a code to enter on Microsoft Website.
    They will then ship you the dock for free.
    Axeelant likes this.
    11-28-2015 02:05 AM
  22. bells0's Avatar
    Doesn't require you to email a proof of purchase receipt then?
    11-28-2015 03:59 AM
  23. Hna's Avatar
    Doesn't require you to email a proof of purchase receipt then?
    No.
    The verification is done through SIM card. A lot of people have already explained it here on the forum.
    You buy the phone, you activate it with a SIM card and then you can use Lumia Offers App to reclaim your free dock.
    bells0 likes this.
    11-28-2015 04:08 AM
  24. bells0's Avatar
    Good news, gives a few more options on buying. 446 is the cheapest so far for a UK purchase. Thought i'd need to buy from approved sellers on MS UK's website, which this company isn't.
    Last edited by bells0; 11-28-2015 at 04:49 AM.
    11-28-2015 04:10 AM
  25. Hna's Avatar
    The store I want to buy it from have them for 599€ which is slightly lower than 446.
    The only problem is they don't have them in stock yet. Apparently, only after Dec 3rd.
    bells0 likes this.
    11-28-2015 04:25 AM
32 12

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