1. koolyoyo6's Avatar
    Is there any chance/is there any news about Microsoft Complete for the Lumia 950XL, if bought from the Microsoft Store directly? I'm thinking about buying one for myself, but I don't want to put that cash into the phone without some form of protection...
    10-12-2015 04:09 PM
  2. Sedp23's Avatar
    I'm pretty sure they have it its for all their phones
    10-12-2015 04:43 PM
  3. CaptainLumia's Avatar
    Is there any chance/is there any news about Microsoft Complete for the Lumia 950XL, if bought from the Microsoft Store directly? I'm thinking about buying one for myself, but I don't want to put that cash into the phone without some form of protection...
    Yes, it's definitely available, as with all phones. I inquired about this myself when I test drove the 950 XL.
    10-13-2015 02:15 PM
  4. Terrigno's Avatar
    What is Microsoft Complete?
    10-14-2015 04:42 AM
  5. CaptainLumia's Avatar
    What is Microsoft Complete?
    It's actually just called "Complete", the short answer: "phone insurance."

    For $99 you get the manufacturer's warranty extended from 1 to 2 years. You also get accidental drop, break, spills, etc protection with a $49 deductible, which you can redeem twice. I would never ever buy one of these, except my 640 XL screen died after less than 2 months.

    I just hope that if it had a manufacturer's defect, they don't try to claim it was 'user error'.
    z8er likes this.
    10-14-2015 11:00 AM
  6. z8er's Avatar
    Yes, it's definitely available, as with all phones. I inquired about this myself when I test drove the 950 XL.
    Are you sure? I just chatted with support, they said it's not currently offered and she didn't think they'd be offering it. She probably didn't know what she was talking about though, as per usual.
    11-16-2015 02:39 PM
  7. CaptainLumia's Avatar
    Are you sure? I just chatted with support, they said it's not currently offered and she didn't think they'd be offering it. She probably didn't know what she was talking about though, as per usual.
    I should clarify, this is for phones purchased in store with the plan purchased in store. Not sure about online, etc.
    z8er likes this.
    11-16-2015 02:43 PM
  8. majortom1981's Avatar
    Microsoft complete is available in store and online BUT they are different. IF you buy your phone online you have to mail in your phone. IF you buy your phone from a store they can switch it out. So its better off to buy it from a store then online.
    11-16-2015 07:04 PM
  9. HoosierDaddy's Avatar
    Microsoft complete is available in store and online BUT they are different. IF you buy your phone online you have to mail in your phone. IF you buy your phone from a store they can switch it out. So its better off to buy it from a store then online.
    Not buying it. Please post evidence. You have to take any phone you buy somewhere else into a MS store to add Complete to make sure people can't get it for a phone they already put thru a wash cycle. Or are you saying you have to send the phone in for inspection BEFORE getting Complete if you aren't near a store? Someone posted links to the terms for phones and there is nothing in them regarding where you bought the phone.
    11-17-2015 01:28 PM
  10. bro8kenneth's Avatar
    I just bought my Lumia 950 at the store in San Francisco.
    They offered me a Microsoft Complete, and I bought it.
    You should have one too and it costs like $49 for mine.
    12-03-2015 02:04 PM
  11. jlangner's Avatar
    How can you buy online?
    12-12-2015 12:15 AM
  12. Musicman247's Avatar
    How can you buy online?
    I don't believe you can. There was another thread asking the same question, and the answer they got was they needed to go to a physical store. http://forums.windowscentral.com/mic...-warranty.html
    jlangner likes this.
    12-12-2015 03:18 AM
  13. jlangner's Avatar
    I don't believe you can. There was another thread asking the same question, and the answer they got was they needed to go to a physical store. http://forums.windowscentral.com/mic...-warranty.html
    Thanks, seems stupid you can't. I bought for my Surface online.
    12-12-2015 08:24 AM
  14. HoosierDaddy's Avatar
    Thanks, seems stupid you can't. I bought for my Surface online.
    It makes sense to me. If they didn't require an inspection, anyone who broke theirs in the first 30 days could buy Complete online and then say the damaged happened afterwards. It sucks but there are people like that; some even bragging about similar fraud in these forums.
    12-12-2015 08:48 AM
  15. kwajr's Avatar
    It's actually just called "Complete", the short answer: "phone insurance."

    For $99 you get the manufacturer's warranty extended from 1 to 2 years. You also get accidental drop, break, spills, etc protection with a $49 deductible, which you can redeem twice. I would never ever buy one of these, except my 640 XL screen died after less than 2 months.

    I just hope that if it had a manufacturer's defect, they don't try to claim it was 'user error'.
    All that changed deductible increased and only one swap there was an article here.
    12-12-2015 09:13 AM
  16. jlangner's Avatar
    It makes sense to me. If they didn't require an inspection, anyone who broke theirs in the first 30 days could buy Complete online and then say the damaged happened afterwards. It sucks but there are people like that; some even bragging about similar fraud in these forums.
    True, but Surface can be added up to 45 days after. Cost more and no one inspects it. Besides that, what about adding when you purchase online.
    12-12-2015 11:51 AM
  17. Joe920's Avatar
    All that changed deductible increased and only one swap there was an article here.
    Exactly, see this Windows Central article as well as my rant about the one replacement only.
    wpctrlfan likes this.
    12-14-2015 01:01 PM
  18. IIDXholic's Avatar
    99 dollars for 2 years with 1 replacement deductible at 99 dollars if its your fault. So if you mess up your phone, that's 200 dollars for a new one. If its found that its a hardware issue, you will get a free replacement, for 2 years. The same happened with my Surface Pro 3 with a fire hazard I had on the charge port. It was replaced for free, and still had 2 accidental claims I can use (already used one because my wife doesn't watch her stuff around kids).
    12-14-2015 01:30 PM
  19. scimitarshane's Avatar
    i just asked the MS store in the UK and they are not selling MS Complete for the 950XL. I'm also struggling with EE as they are only selling the 950XL for business use. None of this is making sense. Why would EE supply the 950XL but restrict who can buy it! And its to risky to buy outright from the MS Store without MS Complete. I sincerely hope MS gets it's act together or the opportunity will be lost
    12-14-2015 07:56 PM
  20. A_Pieman's Avatar
    John Lewis sell them online only (supplied direct from the supplier) and you can add two years accidental cover for 99. I have always found them good to deal with.
    12-15-2015 03:43 AM

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