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  1. ShadowMario3's Avatar
    Just did a check...PayPal temporary authorization CANCELED...Just got off the phone with Microsoft. I was told the order is on hold and is in Fraud Review and will need to be escalated to senior management. I really do love WP....and, yes, I am frustrated...but, all of this hassle just isn't worth it. Microsoft has botched this on EVERY level. Seconds away from just canceling my order.
    Same here. Disappointed as to how this is working out. Trying to call PayPal to see if they can change it, but as it looks now, I won't be getting a tracking number anytime soon...
    Last edited by ShadowMario3; 11-24-2015 at 09:54 AM.
    11-24-2015 09:32 AM
  2. jmajid's Avatar
    Did it have an estimated ship date?
    nope... as you can see it still says "coming soon" and the confirmation email says the same thing also...
    this is what is said in the cart also...."coming soon"
    once or twice i lost it from my cart and had to wait til i could get it back into the cart again... thats why it took me 5 days to get this to take!
    and somehow, i managed to earn bing credits :)
    Yes, thats an edu discount...
    order-microsoft.jpg
    11-24-2015 09:39 AM
  3. Mark Kaplan's Avatar
    I got a tracking number!!!
    950 XL Black
    Order status: Order Complete!!
    11-24-2015 09:40 AM
  4. Heatnup's Avatar
    Same here, Lumia 950XL Preorder, scheduled to ship before Nov 25th when ordered has received UPS tracking number this morning! Order complete.
    11-24-2015 09:43 AM
  5. TennisGuy45's Avatar
    Shipped, tracking number received this morning.

    Sweet
    11-24-2015 09:50 AM
  6. douggrif's Avatar
    Got my tracking number this morning. Paid for express delivery, should be here tomorrow.
    11-24-2015 09:54 AM
  7. jmajid's Avatar
    vicious first world circle - and truly i am not this narcissistic for anything but my (Nokia) Lumia phones...
    but now i have gone from clicking place order every 5 minutes, to clicking check order status every minutes....
    :)
    geekladyemjay likes this.
    11-24-2015 10:01 AM
  8. Npakaderm's Avatar
    Tracking number received here too on a Lumia 950XL white. I pre-ordered when it was still listed as shipping on or before 11/25. Paid for express so it looks like I'll receive mine tomorrow too!
    11-24-2015 10:01 AM
  9. GSOgymrat's Avatar
    I just received the black leather back for the 950 XL all the way from Finland.
    sph0308, libra89 and Roland Stoll like this.
    11-24-2015 10:11 AM
  10. Captpt's Avatar
    My order was cancelled this morning at 7:30am because MS didn't process my order yesterday!! Paypal pulled the funds at 7:30 this morning because the order didn't get processed by 7:30 this morning.. I mean wtf, I pre ordered 10 minutes after preorders went live, there's no way MS is processing orders in the order they are coming in otherwise my order would have been processed within the first hour or two at the most.. What kills me is I called MS Customer Support last night asking why my order which was given minutes after it went live wasn't processed yet and they said it probably was since paypal is showing funds are pre-authorized for this sale its just MS's system is slow to update status's... Just Talked to CS and her supervisor and best they can do is we're sorry, we don't know why but I can pre order again when it goes live again... Really???? ugh,
    I'm so angry I am not sure what I'm going to do...
    After this debacle I'm having serious second thoughts.. serious..
    11-24-2015 10:12 AM
  11. HoosierDaddy's Avatar
    Tracking number received here too on a Lumia 950XL white. I pre-ordered when it was still listed as shipping on or before 11/25. Paid for express so it looks like I'll receive mine tomorrow too!
    Got my 950XL tracking number early this morning. Ordered with free shipping. I also ordered a 640 yesterday with free shipping. Got that tracking number just a short time before the 950XL tracking number. UPS says it will be delivered tomorrow. So the 950XL seems to be on the borderline between Wednesday and Friday. I'm sure I'll see a UPS delivery date soon. Either way I have to go to the local store Thursday evening (to pick up my in-store pre-order) and/or Friday (to return OR price adjust my on-line order for the veteran discount and buy Complete).
    11-24-2015 10:18 AM
  12. jmajid's Avatar
    My order was cancelled this morning at 7:30am because MS didn't process my order yesterday!! Paypal pulled the funds at 7:30 this morning because the order didn't get processed by 7:30 this morning.. I mean wtf, I pre ordered 10 minutes after preorders went live, there's no way MS is processing orders in the order they are coming in otherwise my order would have been processed within the first hour or two at the most.. What kills me is I called MS Customer Support last night asking why my order which was given minutes after it went live wasn't processed yet and they said it probably was since paypal is showing funds are pre-authorized for this sale its just MS's system is slow to update status's... Just Talked to CS and her supervisor and best they can do is we're sorry, we don't know why but I can pre order again when it goes live again... Really???? ugh,
    I'm so angry I am not sure what I'm going to do...
    After this debacle I'm having serious second thoughts.. serious..
    Sorry - i wonder if there is some commonalty between the cancelled orders? Paypal?
    Do you have an alternate method to pay? just pay direct to credit card? and provide them notice of the pre-auth?
    11-24-2015 10:19 AM
  13. dharmababa's Avatar
    and buy Complete).
    Anyone know how much Complete is with the 950xl? Usually don't buy but thinking about it after dropping $700 :)
    11-24-2015 10:22 AM
  14. HoosierDaddy's Avatar
    Sorry - i wonder if there is some commonalty between the cancelled orders? Paypal?
    Do you have an alternate method to pay? just pay direct to credit card? and provide them notice of the pre-auth?
    On the weekend, my 950XL order suddenly disappeared from my account at the store. Had me worried until I noticed that all prior orders were gone too. That's when I noticed that MS, in a massive failure in judgement IMO, has their on-line store farmed out to Digital River which is a HORRIBLY inept company. So if we are taking bets, I'll put my money on Digital River. PayPal is a much better run company.
    11-24-2015 10:24 AM
  15. indianarash7's Avatar
    have pre-ordered it at Harvey Norman Australia, will have to wait untill December
    11-24-2015 10:27 AM
  16. indianarash7's Avatar
    I just received the black leather back for the 950 XL all the way from Finland.
    How does it look?
    11-24-2015 10:28 AM
  17. HoosierDaddy's Avatar
    Anyone know how much Complete is with the 950xl? Usually don't buy but thinking about it after dropping $700 :)
    Pretty sure it's $100. Having never dropped a phone or put it thru the laundry, I am more interested in the extra year of factory warranty that Complete provides. So if these flexy fliers develop problems such as the 1520's phantom touch, I'm covered for as long as I keep the phone.
    11-24-2015 10:28 AM
  18. Captpt's Avatar
    Sorry - i wonder if there is some commonalty between the cancelled orders? Paypal?
    Do you have an alternate method to pay? just pay direct to credit card? and provide them notice of the pre-auth?
    I talked to paypal and they said funds were there and preauthorized for MS but MS just didn't process it when they should have, as of last night when I called MS CS funds were still there and waiting.. Bottom line, MS just didn't process the order in the order they received it.. Sucks because I even called MS about this concern and even gave the Supervisor the order verification case # which he verified but would do nothing to help.. Sad thing is I got MS CS before the order went to cancel this morning and they wouldn't change the form of payment to my CC... In my books thats not very good customer support.
    11-24-2015 10:29 AM
  19. jmajid's Avatar
    Pretty sure it's $100. Having never dropped a phone or put it thru the laundry, I am more interested in the extra year of factory warranty that Complete provides. So if these flexy fliers develop problems such as the 1520's phantom touch, I'm covered for as long as I keep the phone.
    i am thinking of getting this also - never gotten any type of insurance for my phones before, but my wife has applecare for her iphone...
    it does make sense to get it for the extra year of warranty...

    On the weekend, my 950XL order suddenly disappeared from my account at the store. Had me worried until I noticed that all prior orders were gone too. That's when I noticed that MS, in a massive failure in judgement IMO, has their on-line store farmed out to Digital River which is a HORRIBLY inept company. So if we are taking bets, I'll put my money on Digital River. PayPal is a much better run company.
    So what did you have to do to get your order re-instated?
    11-24-2015 10:31 AM
  20. Captpt's Avatar
    On the weekend, my 950XL order suddenly disappeared from my account at the store. Had me worried until I noticed that all prior orders were gone too. That's when I noticed that MS, in a massive failure in judgement IMO, has their on-line store farmed out to Digital River which is a HORRIBLY inept company. So if we are taking bets, I'll put my money on Digital River. PayPal is a much better run company.
    Same as me, they had me send them a screen shot of my account showing the disappeared order lol.. may be a god send, after my MS order debacle I might be forgetting the whole thing.. totally pi$$ed... and thats a total understatement
    11-24-2015 10:33 AM
  21. jmajid's Avatar
    I talked to paypal and they said funds were there and preauthorized for MS but MS just didn't process it when they should have, as of last night when I called MS CS funds were still there and waiting.. Bottom line, MS just didn't process the order in the order they received it.. Sucks because I even called MS about this concern and even gave the Supervisor the order verification case # which he verified but would do nothing to help.. Sad thing is I got MS CS before the order went to cancel this morning and they wouldn't change the form of payment to my CC... In my books thats not very good customer support.
    in my mind, i would take your order number and get back to customer service and explain to them again the situation.
    that is disappointing to say the least and definitely not the way Microsoft should handle an order of any value.
    i wouldnt give up on it... go to twitter and voice your opinion there - usually that gets people attention and can help.
    11-24-2015 10:33 AM
  22. GSOgymrat's Avatar
    How does it look?
    Nice! The leather feels soft, like it is actually leather and not synthetic. It is very light weight. The real test will be how it looks and feels when attached.
    Last edited by GSOgymrat; 11-24-2015 at 10:53 AM.
    libra89 likes this.
    11-24-2015 10:33 AM
  23. HoosierDaddy's Avatar
    So what did you have to do to get your order re-instated?
    Nothing. That's part of the joy of dealing with Digital River. Current and past orders magiliciously re-appeared in a few hours.

    All my complaints about the atrocious chat and phone support (http://forums.windowscentral.com/off...t-support.html) are all making sense now and actually reflect a high-water mark for DR instead of a low tide for MS (other than for choosing DR)
    11-24-2015 10:38 AM
  24. jaimeastin's Avatar
    I had a similar issue with paypal and the Microsoft online store. My order was canceled for no real reason at the very couple of days before shipping a preordered videogame... I called CS and they were able place a new order, but if I was no watching my order I would have gone unnoticed for a while...

    Now, I have never had this happen when I ordered or preorded my surface computers with my credit/debit card... I guess I avoid using paypal on the Microsoft site for "big/important" orders.

    update: After reading more comments, I guess this is a digital river thing... My order disappeared too. They could not find my order. I thought I was going crazy... maybe I did not click the final action button to submit my order...
    Thankfully, I had the paypal transaction to show the MS cs rep by email...

    Funny thing is, my friend had a similar issue with the last iphone preorder. After getting all complete online, her reservation disappeared and apple could no find it... She had an email, but that was it... Finally a day or so before the orders went live, her reservation came up. At that point she had two because all apple could giver her was a "pending" one after the mishap was caught.
    11-24-2015 10:42 AM
  25. TennisGuy45's Avatar
    I did not pay for express shipping but for whatever reason my estimated delivery is TOMORROW!!!!

    Sweet
    libra89 and Bartdog like this.
    11-24-2015 10:43 AM
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