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  1. nicktramontin's Avatar
    Got my 950 xl from Argos this afternoon in the end, had cancelled over the phone but it got sent anyway. Luckily I didn't order elsewhere.
    12-09-2015 06:40 PM
  2. rharrison75's Avatar
    I ordered a White 950 XL from buymobiles.net on 02/12/2015 - still waiting and receiving regular emails with a "stock update" stating that the item is still out of stock
    Finally received the "item despatched" email today. Should have my new phone tomorrow
    12-09-2015 07:11 PM
  3. fdruid's Avatar
    Is the 905 XL being sold yet in brick and mortar tech stores, like best buy or the like? I'm waiting for that. Though the phone might come to Argentina locally before that happens, it's weird, I wouldn't have to import it.
    12-09-2015 08:24 PM
  4. StreekG's Avatar
    My only issue now is finding a case, Mozo is nice but expensive, they don't seem to remove VAT upon purchase when you select Australia...

    Here is mine in black
    jmajid and fdruid like this.
    12-09-2015 08:24 PM
  5. indianarash7's Avatar
    Get it from MobileZap.com.au


    My only issue now is finding a case, Mozo is nice but expensive, they don't seem to remove VAT upon purchase when you select Australia...

    Here is mine in black
    http://img.photobucket.com/albums/v9...psgt1q4eqv.jpg
    12-10-2015 12:26 AM
  6. indianarash7's Avatar
    I will be receiving tomorrow with an Xbox- Got my consignment number :) Yay!
    12-10-2015 12:27 AM
  7. 1st_Raven's Avatar
    Still nothing from Argos here.
    12-10-2015 02:51 AM
  8. nulusios's Avatar
    Just a bit of "niah niah niah niaaaah niah", since I have it two days now. :P
    (guys really is good device)
    12-10-2015 03:54 AM
  9. Adam Chapman1's Avatar
    If anyone finds the suppliers phone number that Argos used, can you let me know? I wrote it down at home and I've forgotten it. It's [areacode that I've forgotten] 070707, or 707070, can't remember which :\
    12-10-2015 04:09 AM
  10. oufc_gav's Avatar
    Wow, Argos must be really bad then...


    My latest experience with Carphone Warehouse customer services. I cancelled my order because they lied about having it in stock for next day delivery. Cancellation 'went through', but they still charged by card and didn't refund the 470 because I "didn't ask for a refund"...so they had 470 sat on my 'account' just waiting with no order. I ask for a refund and initial response is that it will take 7-14 days, when I queried that they went away and came back with 3-5 working days....
    Adam Chapman1 and A_Pieman like this.
    12-10-2015 04:40 AM
  11. rickt1's Avatar
    ordered on the 30th November cancelled yesterday over the phone haven't ordered with anybody else yet so I will just wait it out.
    12-10-2015 04:51 AM
  12. Adam Chapman1's Avatar
    CPW were fairly bad, but nowhere near as bad as Argos. I had to have 2 phone calls with CPW to get my original order cancelled (How I had 470 on my 'account' when I don't have an account with them is beyond me). Argos has been 6 phone calls, 1 delivery that I had cancelled, more phone calls to their supplier pending......
    12-10-2015 04:51 AM
  13. reerdo's Avatar
    I must admit I was very lucky with CPW's service for my 950 order where as my 950xl order with Argos has been a shambles like a lot of people here have experienced.

    What annoys me the most is the dealing with their supplier you guys are having to do, I don't think it is acceptable for Argos to function this way. My order is with Argos not with anyone else and from a customer perspective I shouldn't see, know or be affected by anybody other than Argos.

    When I go and buy things on Amazon it clearly stars if I am buying directly from them or if it is fulfilled by them on someone else's behalf or if I am just flat out buying from a 3rd party through the Amazon site which is fine as I have all the information to make my own choice of going through with the order where as to me Argos have been very dodgy in the way they are acting here in terms of updates refunds the lot.
    A_Pieman likes this.
    12-10-2015 05:10 AM
  14. A_Pieman's Avatar
    Exactly reerdo, I was lucky with CPW and ordered my white 950XL on Monday and had it delivered on Tuesday. My Amazon order took two clicks to cancel, Argos took 3 phone calls, and I don't think I am finished talking to them and probably their supplier yet... Argos should have a simple rule, if we can't get integrated data to/from our supplier then we shouldn't offer the product for sale until it is in our warehouse. It is madness for customer services to be having to talk to the supplier and utter madness for the customer to be talking to them!
    12-10-2015 05:15 AM
  15. rickt1's Avatar
    Agree totally we should be dealing with Argos only their supplier dealings should no way be known to us
    12-10-2015 05:44 AM
  16. mei01's Avatar
    If anyone finds the suppliers phone number that Argos used, can you let me know? I wrote it down at home and I've forgotten it. It's [areacode that I've forgotten] 070707, or 707070, can't remember which :\
    Argos supplier is called Exertis, phone number 01256 707070. Good luck with them!
    Adam Chapman1 likes this.
    12-10-2015 06:04 AM
  17. Adam Chapman1's Avatar
    Argos supplier is called Exertis, phone number 01256 707070. Good luck with them!
    Thanks buddy. I phoned them up, and the plot thickens.... "Argos need to schedule a return from their portal. I have no idea why Argos are telling customers to phone us directly but they need to do it".
    12-10-2015 06:15 AM
  18. mei01's Avatar
    I'm finally leaving the Waiting Room, after getting my 950XL yesterday!
    Chose to order the white one from CPW, rather than waiting for Argos to get their act together. Dreading the phone call with them to cancel!
    Phone is incredible, coming from a 2 year old 1020. Hope everyone else gets theirs soon.
    12-10-2015 06:23 AM
  19. Adam Chapman1's Avatar
    Phoned Argos back up and spoke to a guy named Neil. They said that was correct and Argos need to trigger a collection. He sorted it all out and Exertis will contact me directly to arrange a pick up now.. Fingers crossed this is the end of it!

    Moral of the story: Never trust a Northerner on the phone when they are probably just about to finish their shift :-P
    12-10-2015 06:28 AM
  20. mei01's Avatar
    Thanks buddy. I phoned them up, and the plot thickens.... "Argos need to schedule a return from their portal. I have no idea why Argos are telling customers to phone us directly but they need to do it".
    Ha, Exertis must be getting annoyed with all the phone calls from equally annoyed customers! If they and Argos only kept customers updated, they might not be in this situation.
    12-10-2015 06:29 AM
  21. oufc_gav's Avatar
    Now I get reminded I have a brilliant bank (First Direct) - spoke to explain about my balance due to CPW taking the money when they shouldn't and then making things difficult to get a refund. They said 'thats not right'. They have immediately refunded my account and are taking it up with CPW (this is a debit card payment not credit card, so not covered the same way in law), nothing was a problem for them in helping me out. Now that is customer service. After all the hassles, it is good to be reminded by excellent companies like First Direct and Clove.co.uk that there is such a thing as great customer service. Microsoft Store and Carphone Warehouse should look to them and learn.
    12-10-2015 08:04 AM
  22. Adam Chapman1's Avatar
    Now I get reminded I have a brilliant bank (First Direct) - spoke to explain about my balance due to CPW taking the money when they shouldn't and then making things difficult to get a refund. They said 'thats not right'. They have immediately refunded my account and are taking it up with CPW (this is a debit card payment not credit card, so not covered the same way in law), nothing was a problem for them in helping me out. Now that is customer service. After all the hassles, it is good to be reminded by excellent companies like First Direct and Clove.co.uk that there is such a thing as great customer service. Microsoft Store and Carphone Warehouse should look to them and learn.
    Unfortunately, as I found out yesterday, First Directs W10M app doesn't actually work. It opens, it falls back. I downloaded the FirstDirect icon off of Bing Images and got an app to pin the online banking web address to my start..
    12-10-2015 08:19 AM
  23. original.woodster's Avatar
    Ordered my white 950 XL on Tuesday from CPW. Still no delivery or dispatch email. When I phoned they said they had stock in.

    Update: Just checked with CPW and the order didn't go through! Failed security check or some rubbish. Now everywhere is available for preorder on the 21st. Where should I order from?
    Last edited by original.woodster; 12-10-2015 at 09:36 AM.
    12-10-2015 08:40 AM
  24. Peterh56's Avatar
    Ordered my 950XL midday yesterday from CPW, just delivered :) Cannot wait to get home and play.
    12-10-2015 09:41 AM
  25. rickt1's Avatar
    I am not sure of availability direct from Microsoft but I may just wait and watch Amazon hopefully they might have some stock available that we can just jump in an buy on the 21st
    12-10-2015 10:18 AM
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