11-20-2015 12:52 PM
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  1. Musicman247's Avatar
    Just in case people missed my post in the waiting room:

    Ok, spoke to the manager of my local kiosk. They got a late comm from corporate that the 950 xl would be available in-store on November 26. Yes, Thanksgiving. He was 100% sure on that. Even lamented that they would be open at 6am that day.

    When I asked about going to another store (since I will be out of town), he said pre-orders could only be fulfilled at the store at which they were made. I asked about just buying one, no pre-order. He said that what was being communicated at the moment was that there wouldn't be any extras unless you happen to be at one of the larger stores. He said Galleria in Houston was the third largest store and might have some extras, but warned me it would be crazy.

    They did show me the display dock and cases had come in for the AT&T 950, and that they would have them for sale on Friday. He also said the free display dock promotion would be honored. Don't know if that means they will give one right then (since they have them), or if it's the mail-in thing still.

    I have tipped WinCentral as well.
    11-17-2015 03:13 PM
  2. Musicman247's Avatar
    Just an update: Got an email back from the manager of my local MS store. He will be holding my pre-order for me.

    He said that the Display Dock promotion was online only, but that he would be "partnering with upper management to review your concerns".

    I replied that I was hopeful that those of us who pre-ordered well before the online promotion existed would receive the same benefit as those who pre-ordered online yesterday.
    11-17-2015 03:40 PM
  3. dmmontal's Avatar
    I just returned from the Microsoft Flagship Store on 5th Ave in NYC. I spoke with a sales rep and, keeping in mind the info posted about a Thanksgiving release, asked him if they had an in-store date yet - I said I was hearing it would likely be Thanksgiving. He responded that they still didn't have the exact info, but they had "heard" it would be this Friday (11/20). He took my pre-order and said it would be held for 24-48 hours from the in-store date.

    I was only there briefly and don't know if he was a manager or regular staff member, but he seemed more versed than average in terms of the phones themselves. That said, take my report for no more than its worth - it's possible that he had simply not been told about an updated date to Thanksgiving, or that he did know and was just blowing smoke. I wonder too if different stores might have different release dates - i.e. this being the flagship NYC store would they be likely to release earlier than others in the country? I'm not sure.
    11-17-2015 04:30 PM
  4. Musicman247's Avatar
    I spoke to a regular employee first, who was confused about what phone I was asking about at first, since they are selling the 950 on Friday, locked to AT&T. When I told him I had heard the 950 xl would be available Friday, he said that they had been told it would be sometime between the 25th and 27th, but didn't remember exactly. He then asked if I could wait for his boss to come back. I did, and spoke to someone who introduced himself as the store manager, and even gave me his business card which said he was the store manager with an @microsoft email address and everything.

    I'm not trying to discount your experience, just let you know that the regular employee I spoke to was confused at first, since both phones are called "950", and they are selling a 950 on Friday. Just not the unlocked xl.

    Again, this is what I was told by the manager of the store today. Who knows what could happen in the coming days.
    Bjfcm, geekladyemjay and dmmontal like this.
    11-17-2015 04:35 PM
  5. dmmontal's Avatar
    No worries, and neither was I trying to discount yours. Lots of room for errors and different stories from different stores or even different employees, as you pointed out. Just wanted to share my experience as well, as food for thought.

    Since the business card of the person you spoke to identified him as a manger, I'll make the logical assumption that the guy on my end was not a manager, as he had a generic store card, on which he had to manually write in his name and contact info. I will say though that he did indeed know exactly which phone I was referring to (we both said "XL" several times in the conversation), though it's certainly possible that internally he was confused/mistaken about the date due to the regular 950 coming out on Friday. Or again, he may have absolutely known the definite date and was just giving me the business.
    11-17-2015 04:42 PM
  6. Bjfcm's Avatar
    I spoke to a regular employee first, who was confused about what phone I was asking about at first, since they are selling the 950 on Friday, locked to AT&T. When I told him I had heard the 950 xl would be available Friday, he said that they had been told it would be sometime between the 25th and 27th, but didn't remember exactly. He then asked if I could wait for his boss to come back. I did, and spoke to someone who introduced himself as the store manager, and even gave me his business card which said he was the store manager with an @microsoft email address and everything.

    I'm not trying to discount your experience, just let you know that the regular employee I spoke to was confused at first, since both phones are called "950", and they are selling a 950 on Friday. Just not the unlocked xl.

    Again, this is what I was told by the manager of the store today. Who knows what could happen in the coming days.
    Both of you guys are Awesome !! I appreciate you dmmontal and Musicman247 for not having this [Whinny Smart *** Mean Spirited] that some on here think is cool . I also appreciate you both for sharing ( that's what this community is about) information with all.

    Please remain ' Cool " to show those who are unfunny and Humorless post and responses, how the Windows Phone community is small but " ahead of the technical curve and smart!!!"
    jmajid, dmmontal, JJanner and 3 others like this.
    11-17-2015 05:13 PM
  7. JaimitoFrog's Avatar
    Be aware of the dock offer fine print. Iast time I checked it stated it is effective Nov 25.

    I recall some people who got the Nokia Tablet were denied the free keyboard offer because they bought it on day one, before the offer was officially valid.
    11-17-2015 06:31 PM
  8. Lyndon Sanche's Avatar
    Anybody know if they will be in Canadian stores on day one?
    11-17-2015 07:13 PM
  9. Captpt's Avatar
    Be aware of the dock offer fine print. Iast time I checked it stated it is effective Nov 25.

    I recall some people who got the Nokia Tablet were denied the free keyboard offer because they bought it on day one, before the offer was officially valid.
    And the Terms and Conditions for the dock states;
    "Limited time offer. Valid on November 20, 2015 until January 31, 2016 only, while supplies last, for
    residents of the United States."
    11-17-2015 07:42 PM
  10. HoosierDaddy's Avatar
    Be aware of the dock offer fine print. Iast time I checked it stated it is effective Nov 25.

    I recall some people who got the Nokia Tablet were denied the free keyboard offer because they bought it on day one, before the offer was officially valid.
    I'm more worried about the clause that says they won't reship docks that don't get delivered. Sounds to me like they could save a fortune by hiring a bunch of dyslexic shipping clerks. I'm joking but I'm also not, if you know what I mean.

    And while supplies last? Are you kidding me? How many is that? 250,000 or 25?
    jmajid likes this.
    11-17-2015 10:07 PM
  11. erzhik's Avatar
    This is what bugs me about Microsoft lately. Nobody knows when the actual release is. You'd think that at least physical stores would know when they receive shipment and when they need to put up new displays and posters. This is beyond absurd and whoever is in charge of this type of info at Microsoft needs to be fired yesterday. It's as if Microsoft is begging us not to buy it.
    11-17-2015 10:42 PM
  12. o4komodo's Avatar
    Anybody know if they will be in Canadian stores on day one?
    Hey, Yorkdale representative told me that they should get it before the 25th. BUT it is not confirmed only what was rumored to be going on behind Microsoft.... as he said "anything can happen".
    anthonyng likes this.
    11-17-2015 11:23 PM
  13. o4komodo's Avatar
    Also, I spoke to a representative at my MSFT store at Yorkdale (Toronto Canada).
    He said that the entire team at Yorkdale confirmed that YOU CAN still redeem the free dock from MSFT online even if you preordered in stores.
    You will have to register your IMEI online during the promotional period.

    Also from what I have read online... even if you preordered prior the "20/25 November date" you can still redeem for the promotion. You will only have within that time frame to redeem it via coupon.

    EDIT: Fineprint:
    To obtain your promotional code, you must activate your device, and sign in to the Lumia Offers Appon your eligible Microsoft Lumia phone with a Microsoft account on or before January 31, 2016;
    anthonyng and Lundon44 like this.
    11-17-2015 11:25 PM
  14. Lyndon Sanche's Avatar
    Hey, Yorkdale representative told me that they should get it before the 25th. BUT it is not confirmed only what was rumored to be going on behind Microsoft.... as he said "anything can happen".
    Well I sure hope this is the case with the West Edmonton Mall store.
    11-17-2015 11:27 PM
  15. o4komodo's Avatar
    Well I sure hope this is the case with the West Edmonton Mall store.
    If the free dock promo is to hint... they should get it this Friday.
    "Valid on November 20, 2015 until January 31, 2016 only, while supplies last, forresidents of Canada. Available in Microsoft online store in Canada only. "
    11-17-2015 11:32 PM
  16. JaimitoFrog's Avatar
    And the Terms and Conditions for the dock states;
    "Limited time offer. Valid on November 20, 2015 until January 31, 2016 only, while supplies last, for
    residents of the United States."
    On the MS store website, it currently reads:
    Valid with purchase and offer registration between 11/25/15 and 1/31/16 while supplies last. Redeem promotional code online through Microsoft Store by 2/29/16. Valid credit or debit card required at time of redemption. Visit here for full terms and conditions.
    11-18-2015 01:37 AM
  17. ford7393's Avatar
    For what it is worth, I just spoke with someone at the Orlando, FL MS store and was told that they would have the 950xl's in store this Friday, 11/20/15. I asked if the pre-orders could be picked up that day and was told yes.
    11-18-2015 01:14 PM
  18. Musicman247's Avatar
    For what it is worth, I just spoke with someone at the Orlando, FL MS store and was told that they would have the 950xl's in store this Friday, 11/20/15. I asked if the pre-orders could be picked up that day and was told yes.
    Yeah, I'm definitely going to be stopping by the store tomorrow and Friday juuuust in case MS surprises everyone.
    libra89 and geekladyemjay like this.
    11-18-2015 04:09 PM
  19. dbdayton's Avatar
    I called the Microsoft store in Lone Tree CO (Denver). I inquired about when the 950XL unlocked that I preordered would be in, and that I hadn't received an email yet as to availability date, but that I understood any time now. They said it would be in store the 26th (that's Thanksgiving). She said if I had the pre-order code email, that would be all I would need to bring, even if I didn't get an email.

    I'm excited. My 925 has a short in the ear/speaker for the phone so I need a new phone!
    libra89 and Musicman247 like this.
    11-18-2015 04:35 PM
  20. desaideas1's Avatar
    Complete garbage launch as I expected. Way to suck at life Microsoft. That fluff piece by Jason pissed me off even more. How stupid do you have to be to leave so many customers dissatisfied when you barely even have any...
    nokia4life and chsoriano like this.
    11-18-2015 05:15 PM
  21. erzhik's Avatar
    I called the Microsoft store in Lone Tree CO (Denver). I inquired about when the 950XL unlocked that I preordered would be in, and that I hadn't received an email yet as to availability date, but that I understood any time now. They said it would be in store the 26th (that's Thanksgiving). She said if I had the pre-order code email, that would be all I would need to bring, even if I didn't get an email.

    I'm excited. My 925 has a short in the ear/speaker for the phone so I need a new phone!
    Are you replacing your 925 under Microsoft Complete?
    11-18-2015 05:53 PM
  22. David Carrera's Avatar
    I just in Utah SLC area, and the guy at the Microsoft store sounded pretty confident that they'll have them on the 25th.
    11-18-2015 06:07 PM
  23. chsoriano's Avatar
    I called my local store (Baybrook Mall, Houston, TX) and was told the unlocked 950XL would be available on thanksgiving day as well. He said they wood have the AT&T locked 950XL on the 20th but I assume he was also confused about the 950/950XL.
    jmajid likes this.
    11-18-2015 06:09 PM
  24. majortom1981's Avatar
    I just returned from the Microsoft Flagship Store on 5th Ave in NYC. I spoke with a sales rep and, keeping in mind the info posted about a Thanksgiving release, asked him if they had an in-store date yet - I said I was hearing it would likely be Thanksgiving. He responded that they still didn't have the exact info, but they had "heard" it would be this Friday (11/20). He took my pre-order and said it would be held for 24-48 hours from the in-store date.

    I was only there briefly and don't know if he was a manager or regular staff member, but he seemed more versed than average in terms of the phones themselves. That said, take my report for no more than its worth - it's possible that he had simply not been told about an updated date to Thanksgiving, or that he did know and was just blowing smoke. I wonder too if different stores might have different release dates - i.e. this being the flagship NYC store would they be likely to release earlier than others in the country? I'm not sure.
    This goes with both the rosevelt field and walt whitman locations. They told me there is no set release date for the 950xl. When they come in they get dsitributed. IT could be this friday could be monday could be the day before christmas. Microsoft hasn't told the stores anything.
    11-18-2015 06:24 PM
  25. dbdayton's Avatar
    Are you replacing your 925 under Microsoft Complete?
    No I didn't purchase that. I got the 925 from T-mobile almost 2 years ago. It lasted longer then I expected and planned on.
    Musicman247 likes this.
    11-18-2015 07:45 PM
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