02-10-2018 02:06 PM
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  1. Marcello Castellari's Avatar
    Hi, unfortunately I'm in your same situation. Have you found something useful to solve the problem without sending the phone to MS support?
    11-29-2015 07:02 AM
  2. Joe920's Avatar
    This morning the 950XL was lying on the Nokia charging plate (DT-900), burning hot, with the battery at 83%. That's not good for the battery. :(

    Given how hot the phone was I'm thinking it couldn't have be 83% without the charger also going, so my guess is that something was draining the battery too fast for the charger to keep up with. Just a guess though. Not sure what it could be, all apps had been exited, and lots of background processes had already been disabled. I'll disable hey Cortana later to see if that will fix it ("Hey Cortana, remind me to turn off Hey Cortana at 11 pm tonight"). Looking in Battery Saver at which processes took the most power it shows Groove and Edge, but I wonder if that list would even include system processes that go power mad. I doubt it tbh.
    11-29-2015 08:15 AM
  3. nkaufmann5's Avatar
    A couple of problems (I think it may be my screen protector?) - I have no glance screen (even with it on), and during calls my proximity sensor automatically dims the screen which is a pain because if I need the keypad for anything during a call (to put it on speaker as well), I can't. My screen protector appears to be installed perfectly, but I wonder if this could be doing it? My phone also never lights up from texts like my 640 did, and the camera button can't launch the phone directly. These seem like settings so any help would be nice.
    11-29-2015 10:13 AM
  4. Noob1ee's Avatar
    My router is Asus RT-AC78U. Phone dropped off the first two days, no connections available. As with you power cycle required. Also could not connect at the AT&T store, restarted then connect. Day 3, 28th, worked all multiple connections at different locations.
    I am also experiencing the same problem with my TP-Link C7 Archer router. Seems like every time I restart my 950XL and it tries to connect to the network, it completely kills my router and I have to power cycle the router in order to get it back up running. Aside from that, the 950XL also doesn't seem like it would connect to the WiFi network automatically (i.e. after coming home).
    11-29-2015 11:18 AM
  5. timster01's Avatar
    Has anyone else had their phone restart itself randomly without prompt for absolutely no reason? I've had my phone in front of my for 30 minutes and it restarted itself about 4 times.
    yes. my 950 XL has rebooted quite a few times since I got it on Thursday. I think it's software related.


    I was wondering if anyone could help me and try plugging in the charging cable (the one permanently attached to the charger) with the actual charger unplugged from the power outlet? For some reason my 950 XL will still make the charging sound and status with just the charging cable being plugged.

    Thanks in advance.

    it's not just your device, mine does the same thing. again, it's probably a software issue.
    11-29-2015 11:32 AM
  6. ennzzo's Avatar
    When you take your phone off a wireless charger, it takes about 45 seconds for it to recognize it is no longer charging. Maybe this is the case with the type c charger...?
    11-29-2015 12:16 PM
  7. tangledW's Avatar
    When you take your phone off a wireless charger, it takes about 45 seconds for it to recognize it is no longer charging. Maybe this is the case with the type c charger...?
    Every Windows phone I've had did that, ironically though, I haven't noticed it in my 950.
    11-29-2015 12:20 PM
  8. Hans Swolfs's Avatar
    Hello everyone,

    My phone, a Lumia 950 XL Dual Sim Version Unlocked (FR) restart everytime during call in less than (30s ~ 60s)
    This bug is reproducible everytime. All the apps work perfectly... but the phone app...
    So i can't phone with my new phone... (Extreme distress)

    Bad luck brian ...or anyone else ?

    Lumia 950 XL Dual Sim
    Carrier : Orange / France
    same problem here in Belgium on Base but with single sim device...
    11-29-2015 01:39 PM
  9. millermk's Avatar
    Is it not in Cortana > Notebook > Settings ?
    No it's not there at all. And obviously the hey cortana app also isn't available.
    11-29-2015 02:18 PM
  10. Noob1ee's Avatar
    Don't believe 'Hey Cortana' is available in Canada yet, someone correct me if I'm wrong.

    In order to workaround it, you can switch your region to US.
    11-29-2015 02:47 PM
  11. HoosierDaddy's Avatar
    No it's not there at all. And obviously the hey cortana app also isn't available.
    There is no Hey Cortana app. Do you mean you are missing Cortana as opposed to "Hey Cortana" which is just a way to invoke Cortana by voice rather than tap?
    11-29-2015 02:49 PM
  12. Hans Swolfs's Avatar
    Hello everyone,

    My phone, a Lumia 950 XL Dual Sim Version Unlocked (FR) restart everytime during call in less than (30s ~ 60s)
    This bug is reproducible everytime. All the apps work perfectly... but the phone app...
    So i can't phone with my new phone... (Extreme distress)

    Bad luck brian ...or anyone else ?

    Lumia 950 XL Dual Sim
    Carrier : Orange / France
    Check these threads :
    11-29-2015 02:54 PM
  13. Franky_B's Avatar
    Here's the list problems I encountered:

    Canadian Keyboard failed to download
    Canadian Speech language not recognized or couldn't be downloaded
    Bluetooth doesn't work well (Just give a generic list of Accessories, couldn't connect to my Fitbit Surge, Doesn't recognized my DT-903)

    I first setup my 950XL by restoring from a backup from my lumia830. I strongly discourage that. I decided to reset my 950XL and manually reconfigure all my apps. That did fix my first 2 problems, but partially fixe the last one. I was able to connect to my Fitbit Surge and my Car, I still get a generic list of accessories. The Bluetooth stack seems to be mess up.
    11-29-2015 03:30 PM
  14. Jdalmau59's Avatar
    I got my 950 Xl,,,first thing on Black Friday,,,I am very happy with it....just some problems with the battery lasting between 5-7 hours.... Also,,,even it did connect with Blootooh tomy VW Gulf easily...it is not connecting to my earphones....
    11-29-2015 04:54 PM
  15. TennisGuy45's Avatar
    I posted over in the battery thread but wanted to let everyone know here too.

    My battery life was horrible only lasting 7 hours or less.

    I disabled Windows Hello and Hey Cortana (everything else is normal background tasks, brightness 50% with auto on, nothing else turned off).

    Yesterday I got 16.5 hours of use before I put it on the charger and it was at 27% left when I did.

    So far today I am at 9 hours off the charger with 73% battery left.

    My battery life is great now.
    I do have a creek at the bottom of the phone.
    The camera is so unbelievably good, quick and beautiful pictures.
    11-29-2015 05:44 PM
  16. Me Again1's Avatar
    I got my 950XL 2 days ago and very disappointed!
    First problem I was getting is notifications, but I found Quiet Hours is enabled by default and set for 24 hours.
    Second problem is no way to configure dedicated ringtone notification for each email account on the phone. Only one ringtone for all email accounts.
    Third problem is heating room when using phone for long time or when it is charging. You can keep your coffee warm, using 950XL.
    New problem is MS idea to combine Cortana and SMS laud reading SMS messages over Bluetooth. I never used and never will use Cortana. But from W10 SMS-to-BT doesn't work without Cortana enabled. For Cortana all services, like Location, microphone and many others must be enabled for Cortana to work. It drains battery VERY quick!
    Additional to it, Cortana doesn't like to work with car microphones and couldn't understand commands.
    It would be very nice to be able to disable Bluetooth MAP protocol and prevent phone send SMS messages to car displays, where driver should should switch attention from the road.
    I'm using WP's since 2003 and really like them, but released 950XL pushed me and my friends return phones and continue to use our old 1520's and 920's until MS will make some changes and bug fixes.
    Unfortunately, 950 model is not ready for users yet.
    11-29-2015 07:17 PM
  17. tedj101's Avatar
    Hello Guys. Here are my bugs :
    • Can't download any speech for cortana. It works only with English. All other languages keep saying , Download error
    • Battery drains quite fast in my opinion but it could be me stressing it as it is new
    • Map voice sucks (same cortana issue as it can't download ehanched voice)
    • Plastic back cover making some noise while using
    • From time to time the photo app hang and i need to force close it

    Could you guys verify if you are able to download any other voice under speec recognition ? cause i'd like no to try factory reset if not needed
    Interesting, I have been unable to download French speech and thought it was an anomaly on my phone. Now that I hear you are havjng similar problems, it may be a bug, not an anomaly on my phone.
    RiccardoPastena likes this.
    11-29-2015 07:29 PM
  18. mcmc08's Avatar
    I'm stuck on 4G T=mobiles LTE won't work...
    Install Network Speed Test and check your download speeds. I read somewhere that when used on T-Mobile the 950XL shows only 4G when it truth it is on LTE.
    11-29-2015 08:50 PM
  19. CaptainLumia's Avatar
    I had the issue with email not showing pictures, so I did a 'hard' reset. Now I don't get any app notifications (other than Outlook). Hope they are working overtime on these bugs!
    11-29-2015 11:49 PM
  20. banker1985's Avatar
    My issues are: phone randomly dies. This is not a reboot. It just turns off and I have to turn it back on. The last time it did it I plugged it in and turned it on. It showed the dead battery graphic. The battery was about 50% before the crash. Maybe there is a battery connection problem? Also Windows Hello is flaky and no email images.
    11-30-2015 12:29 AM
  21. Lundon44's Avatar
    Sorry to say but this phone is bug riddled in comparison to my 1520. This is my 1st time using Win10 so I was pretty disappointed. A lot were cured after a hard reset (I upgraded and learned on my own that was the cause of the instability).

    Now please correct if I'm wrong but should the text "bubbles" in the messaging app not change based on your color theme selected in personalisation? If I select blue the text chats show up as grey squares. I select red, they show up as grey. Purple.. it's still grey. Reboot same. Doesn't matter what I do. On my 1520 they would adjust to match the color theme you selected.

    Also, custom ringtones? Working no problem. Custom ringtones for individual contacts? Yup also working. Custom text sounds for individuals.. nope not working. Shows the one I selected but everyone's texts still use the global sound effect chosen. If I try to scroll through the sounds for a text it crashes to start menu 75% of the time.

    These bugs are starting to get annoying. And these are just a few I've come across.

    Here's a few more I experience daily:

    • Live tiles breaking or just going blank from time to time (reboot fixes)
    • WiFi breaking on 5Ghz.. (reboot fixes temporarily)
    • Some games and apps hang or crash while others are no longer usable on Win10 (GTA San Andreas is a great example as it crashes 100% of the time randomly after starting)
    • While texting no sim selected randomly shows and I have to re-select it
    • Some settings as well as display brightness settings not sticking after a reboot
    • Uninstalling an app, still shows as installed if you try to re-install through the app store (reboot fixes)
    • Some apps don't show up in notification center while others don't show toasts even though they are set to on
    • Phone heats up a lot when charging with my DT-903 pad overnight
    • Settings also reset randomly for my DT-903 and have to be re-customized occasionally

    No lie, I'm literally rebooting my phone at least 10 times a day to fix little things. And this was even after a hard reset believe it or not. Seems to me this OS build is still FAR from being RTM.
    Franky_B and mariusmuntean like this.
    11-30-2015 12:34 AM
  22. Stephen570's Avatar
    My 950 XL was having problems connecting to LTE so I decided to do a hard reset to see if that would correct the problem. Unfortunately I had already set up an Exchange account that mandates device encryption and now the phone is stuck on a Bitlocker recovery screen on start up. I have had no success doing any of the power+volume button key combos to reset it or get to the exclamation (!) screen. Also the recovery tool can't find any images to flash the phone with yet. Anyone know anything about the availability of ROMs from the recovery tool for the XL?
    If you used a Microsoft Account (Outlook.com, Live.com, Hotmail.com) when initially setting the phone up try going to onedrive . live . com / recoverykey (sorry, I'm not able to post messages with urls) -- the recovery key may be there.
    11-30-2015 01:25 AM
  23. Wyn6's Avatar
    Mine shows LTE just fine. He may be having an issue with the APN. Or, the highest speed toggle could be set on something other than LTE.
    11-30-2015 03:05 AM
  24. GoodThings2Life's Avatar
    4. The novelty of Windows Hello is enduring but when it tells me that it is looking for me I am not always sure where exactly it might be looking.

    5. The Lock Screen, and this is more a personal preference issue rather than a 'bug', should allow ANY app in quick status (Like the calculator!).
    Nothing comes to mind with this post except these two items above, which I want to respond:

    "4." It's looking in the entire field of vision of the Front Facing Camera and Infrared Iris Scanner to "see" you. Many things can impact this though depending on glare with your glasses from lighting and any sources of light that might interfere with infrared. In my experience, I find it works VERY well, even if it wants me to "move closer" sometimes... my criticism is that in its current build, Iris scanning is MUCH slower than Facial scanning on my Surface Book. I really hope this improves!

    "5." It's a quick status, not a quick launch, so... exactly what purpose would it serve to have calculator show in those spots on the lock screen? ;) I would, however, like to see ANY setting or app launchable from the Quick Actions in the Action Center... maybe that's what you meant?
    PhineasTD likes this.
    11-30-2015 05:14 AM
  25. YKinase's Avatar
    I have actually had this happen with my ASUS RT-AC87R. I had initially set it up once with my 5GHz network, and it was working fine for a few hours till I found it back on my mobile network. I opened Wi-Fi settings and it listed nothing even after I waited a moment for it to search. Toggling Wi-Fi on and off did nothing to remedy this. I rebooted the device and everything worked normally, though it happened one more time an hour or two later, and this time when I went into Wi-Fi settings it only displayed 2.4 GHz networks and would not display my 5 GHz one. Again I rebooted my device, and it has worked fine since.
    I have exactly this problem on my 950 - Unlocked. It doesn't happen all the time. I use an ASUS-RTN66U and a Netgear AC1900 Nighthawk (ac). I thought it might be a problem switching between the two routers, which are both just wireless access points in opposite ends of the house. It doesn't always lose the 5GHz and I have not spent the time to figure out under what conditions it loses the Wi-Fi connection and 5GHz networks disappear. Thanks for the tip on the Hotspot toggle - this should be a lot faster than having to reboot the damned phone!
    11-30-2015 10:46 AM
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