11-30-2015 06:26 PM
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  1. CaptainLumia's Avatar
    I am so frustrated and mad with MS right now. I got a message that they tried to charge my credit card and it was rejected. (Apparently Chase signed me up for some fraud protection I didn't want or need). I called MS within MOMENTS of getting the message and tried to give them another credit card number. They said they can't do it and because of "The System" my order will be cancelled. Moments later, my order was cancelled.

    Thanks for nothing Microsoft!

    I've been truly frustrated for months. First, my 640 XL screen burned out a month after getting it, and MS refused to fix it under warranty. Anxiously awaiting my new 950 XL, I've been on the forums day and night and checking the MS store website and driving to and from the stores. After all that, I finally got on the 11/25 first 'wave' to order, only to have this happen. I have two MS stores within 10 miles of my house, but I will be out of the country on Thanksgiving.
    11-23-2015 05:43 PM
  2. giantenemybird's Avatar
    I am so frustrated and mad with MS right now. I got a message that they tried to charge my credit card and it was rejected. (Apparently Chase signed me up for some fraud protection I didn't want or need). I called MS within MOMENTS of getting the message and tried to give them another credit card number. They said they can't do it and because of "The System" my order will be cancelled. Moments later, my order was cancelled.

    Thanks for nothing Microsoft!

    I've been truly frustrated for months. First, my 640 XL screen burned out a month after getting it, and MS refused to fix it under warranty. Anxiously awaiting my new 950 XL, I've been on the forums day and night and checking the MS store website and driving to and from the stores. After all that, I finally got on the 11/25 first 'wave' to order, only to have this happen. I have two MS stores within 10 miles of my house, but I will be out of the country on Thanksgiving.
    One of the reasons I got rid of Chase was because of their frequent denying of my purchases. I can't even count the number of times I had to call into their fraud department. Hell, they even declined one of my transactions at WAL-MART of all places, within 5 minutes of my residence.
    11-23-2015 05:45 PM
  3. Lee Power's Avatar
    Cant blame Microsoft for this, Microsoft tried to take payment from your card & your bank rejected it.
    11-23-2015 05:46 PM
  4. CaptainLumia's Avatar
    Cant blame Microsoft for this, Microsoft tried to take payment from your card & your bank rejected it.
    I can definitely blame them for not letting me immediately provide an alternative. Poor customer service. I also had some words with my credit card company. Shame on them.
    anguilla1980 and jefbeard911 like this.
    11-23-2015 05:55 PM
  5. Keng C's Avatar
    I can definitely blame them for not letting me immediately provide an alternative. Poor customer service. I also had some words with my credit card company. Shame on them.
    it's an automatic process
    11-23-2015 06:00 PM
  6. CaptainLumia's Avatar
    it's an automatic process
    Doesn't make it right.
    11-23-2015 06:08 PM
  7. Roman Royter's Avatar
    While this truly sucks, chances are high that you wouldn't get it on the 25th anyway. I mean they haven't shipped yet, and unless they splurge on overnight shipping and ship it tonight, I don't see them delivering anything on Wednesday. And I can't even pick it up through the weekend, because there are no MS stores where I'm going, so I'm in the same boat as you.
    11-23-2015 06:19 PM
  8. anguilla1980's Avatar
    While this truly sucks, chances are high that you wouldn't get it on the 25th anyway.
    Let's not forget that MS did say "Ships by November 25", not arrives by or on.
    11-23-2015 07:04 PM
  9. revolvet's Avatar
    I just get notified that Microsoft transaction has been made. This means that it will be shipped soon. (I pre-ordered in the second wave, which would be delivered by Dec 11.)
    jlangner likes this.
    11-23-2015 07:15 PM
  10. jlangner's Avatar
    I just get notified that Microsoft transaction has been made. This means that it will be shipped soon. (I pre-ordered in the second wave, which would be delivered by Dec 11.)
    Hell yea....I got bumped to 2nd group as well... /crosses fingers :)
    11-23-2015 07:28 PM
  11. DeathMoJo's Avatar
    I am still hoping on receiving it on the 25th. If these ship out of Seattle by tomorrow i'll have it the next day. I can hope!
    11-23-2015 07:54 PM
  12. coolbreeze78's Avatar
    I am still hoping on receiving it on the 25th. If these ship out of Seattle by tomorrow i'll have it the next day. I can hope!
    Lol, they aren't made in a factory in downtown Seattle, USA...they are probably coming from a distribution warehouse in Indiana or something (from China/Vietnam)...
    11-23-2015 08:12 PM
  13. DeathMoJo's Avatar
    Lol, they aren't made in a factory in downtown Seattle, USA...they are probably coming from a distribution warehouse in Indiana or something (from China/Vietnam)...
    Haha, i know. Just hoping that maybe the warehouse for this part of the country is up here. I get lucky alot with Amazon products due to the warehouses up here. Prime nets me 1 day delivery a lot.
    coolbreeze78 likes this.
    11-23-2015 08:13 PM
  14. imnotevenhererightnow's Avatar
    I can definitely blame them for not letting me immediately provide an alternative. Poor customer service. I also had some words with my credit card company. Shame on them.
    Nah, you really can't. That's not how business works. If there was even a remote chance of this, you should have contacted your bank immediately after you placed the order and had them put the (eventual) charge/amount on an approved list.

    Definitely frustrating. Not MS's fault.
    StevoPhilo likes this.
    11-23-2015 08:31 PM
  15. PepperdotNet's Avatar
    I hope that the Captain has contacted support and escalated to a supervisor who might get the order reinstated. I hear it might take a few tries.
    11-23-2015 08:50 PM
  16. Roman Royter's Avatar
    Let's not forget that MS did say "Ships by November 25", not arrives by or on.
    Well, here is the thing. What's the point of preorder? To lock you in, asap, right? Yea you can say to guarantee your item, but at the very least I shouldn't be punished for preordering. I mean I should receive my order if not sooner, but definitely not later than store availability. However, the next day is Thanksgiving, and no one delivers on that day. Yet I can (iif possible) go to the store which opens at 6-7pm that day and buy one right there. So really, while they're saying ships by 25th, they should mean delivered by 25th if they value their fans. And let's face it, who nowadays preorders a lumia device, if not a fan?
    11-23-2015 11:47 PM
  17. oufc_gav's Avatar
    Don't just accept first response from support, demand escalation - they will generally initially deny they can do it, but will if you insist.
    11-24-2015 04:45 AM
  18. Tsang Fai's Avatar
    Credit card fraud rejection is quite rare in Honkong. Most bank will not reject any online transactions.

    Microsoft online store has a very ridiculous problem that they will try to obtain authorization from your credit card SEVERAL times before actual shipping (of course they only actually charge once). But that may result in your order being cancelled because when they obtain the 2nd/3rd authorization, your credit may not have enough credit limit.

    For my recent Surface Book order, they totally obtained 4 authorizations from my card. Fortunately my card had enough limit. Otherwise my order would surely be mistakenly cancelled.
    Last edited by Tsang Fai; 11-24-2015 at 07:48 AM.
    jlangner likes this.
    11-24-2015 06:03 AM
  19. Tsang Fai's Avatar
    Don't just accept first response from support, demand escalation - they will generally initially deny they can do it, but will if you insist.
    This is true. Recently I had a very bad experience for my Surface Book shipment - I placed the order on 13 Oct, shipment expected to happen on 26 Oct but it did not. I called the hotline many times. They promised shipment on 2 Nov and did not happen, and then they promised 13 Nov and it did not happen again. Finally it was shipped on 18 Nov.

    My case was at first followed by normal "sales representatives" but they were not helpful at all and often made fake promises. It was later followed by the escalation team, who had a guy e-mailing me with his direct contact e-mail address and also direct phone number.

    And finally the escalation team offered me a CAD 150 voucher for further online purchase, as a token of apology.

    I am sure my experience would be even more terrible if I did not insist to be followed up by the escalation team.
    11-24-2015 07:56 AM
  20. JettleMania's Avatar
    As I understand it, MicrosoftStore.com is an outsourced operation that is NOT in lock-step with the brick-and-mortar Microsoft Store. I learned this back when I jumped onto the platform with my first Windows phone, the L1020, where I had preordered the device at MicrosoftStore.com and on launch day I had not yet been billed (and clearly nothing was queued to ship). I visited my local Microsoft Store (lucky to have 2 nearby); they took care of everything and I walked out the door with my new, activated L1020.

    I have never preordered by way of MicrsoftStore.com, again.

    That was then; this is now. Given the seemingly limited production of the 950/XL, I would not count on walking into a brick-and-mortar Microsoft Store on Thursday and expect they would have much in the way of unclaimed (i.e. pre-ordered in-store) stock, but I hope it works out for anyone stuck in the MicrosoftStore.com black hole!
    11-24-2015 09:23 AM
  21. christosays's Avatar
    Let's not forget that MS did say "Ships by November 25", not arrives by or on.
    We'll find out tomorrow. I had a ship by Nov. 25 order and selected the standard shipping. I have a tracking number from UPS that is being shipped by Next Day Air for delivery. We shall see.
    JettleMania likes this.
    11-24-2015 09:39 AM
  22. anguilla1980's Avatar
    I paid for 2nd day delivery for $9 and my UPS tracking # has no info yet so I don't know what priority it is yet. I'm sure the same as yours. Guess they suckered us all out of priority shipping for those who paid it haha! I'd think they are all sent out the same.
    11-24-2015 10:27 AM
  23. CaptainLumia's Avatar
    Just to clarify: I was not expecting to receive the phone on the 25th, nor is that my complaint. My complaint is that now I once again have no clue at all when I might receive it, since I can't even create an order online. And for those who said I should have contacted my credit card company, that was the first thing I did, within minutes of being notified.

    Good news though: one of the MS brick and mortar stores in my area (I have two within 15 minutes of me, go figure) actually allowed me to walk in and pre-order for Friday's first wave, yesterday. While I will be out of the country until Sunday, they will hold it for me until then. The sales rep also said they will not sell to ANYONE without a pre-order for the first three days. I've got the receipt in my hot little hand as I type. Keeping fingers crossed. This has been a long, painful, poorly organized journey.
    jmajid and christosays like this.
    11-24-2015 10:55 AM
  24. rockstarzzz's Avatar
    I am so frustrated and mad with MS right now. I got a message that they tried to charge my credit card and it was rejected. (Apparently Chase signed me up for some fraud protection I didn't want or need). I called MS within MOMENTS of getting the message and tried to give them another credit card number. They said they can't do it and because of "The System" my order will be cancelled. Moments later, my order was cancelled.

    Thanks for nothing Microsoft!

    I've been truly frustrated for months. First, my 640 XL screen burned out a month after getting it, and MS refused to fix it under warranty. Anxiously awaiting my new 950 XL, I've been on the forums day and night and checking the MS store website and driving to and from the stores. After all that, I finally got on the 11/25 first 'wave' to order, only to have this happen. I have two MS stores within 10 miles of my house, but I will be out of the country on Thanksgiving.
    Shouldn't you be mad at your bank for blocking the payment for whatsoever reason?
    Jazmac and maevinj like this.
    11-24-2015 11:04 AM
  25. Jazmac's Avatar
    Shouldn't you be mad at your bank for blocking the payment for whatsoever reason?
    That was my first thought especially in light of knowing why Chase did what they did. But there must be more to the story because that is far too obvious.
    11-24-2015 11:13 AM
33 12

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