08-15-2016 04:03 PM
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  1. ksj1's Avatar
    So are the 9th & 10th digits of your SIM card 21, 22, 23 or 24? If they are you need a new SIM card.
    11-25-2015 04:23 PM
  2. nkaufmann5's Avatar
    So are the 9th & 10th digits of your SIM card 21, 22, 23 or 24? If they are you need a new SIM card.
    Already checked - 27 so it should work.
    11-25-2015 04:24 PM
  3. dandrayan's Avatar
    There is an "Update settings" button in the SIM settings screen to get the latest provider settings OTA, but it hasn't fixed my LTE indicator yet.
    douggrif likes this.
    11-25-2015 04:25 PM
  4. tpesa's Avatar
    640xl has a later standard sim card. Off to the store for a nano sim.
    11-25-2015 04:25 PM
  5. nkaufmann5's Avatar
    There is an "Update settings" button in the SIM settings screen to get the latest provider settings OTA, but it hasn't fixed my LTE indicator yet.
    Are you getting data with AT&T? I am not getting anything. Getting REALLY mad now too. It says AT&T 4g, yet no data connection. Can't browse, can't use online apps, nothing.
    11-25-2015 04:30 PM
  6. plink212's Avatar
    This should work for your internet apn

    profile name:internet
    APN:phone
    Username:
    Password:
    Type of sign in info:PAP (should be default)
    IP Type IP4v6
    proxy server:
    proxy port:
    11-25-2015 04:33 PM
  7. nkaufmann5's Avatar
    This should work for your internet apn

    profile name:internet
    APN:phone
    Username:
    Password:
    Type of sign in info:PAP (should be default)
    IP Type IP4v6
    proxy server:
    proxy port:
    Still nothing. shows AT&T 4g, but can't use it
    11-25-2015 04:36 PM
  8. TexasLabRat's Avatar
    Worst case, do a hard-reset without restore and start over. Since you started off having *some* connectivity that will get you back to that point at least while you figure out the LTE thing.
    11-25-2015 04:38 PM
  9. nkaufmann5's Avatar
    Worst case, do a hard-reset without restore and start over. Since you started off having *some* connectivity that will get you back to that point at least while you figure out the LTE thing.
    I found out it was only due to being on WiFi. I have no connectivity, and have hard reset. It shows AT&T 4g, but can't use it. Data is enabled.
    11-25-2015 04:40 PM
  10. plink212's Avatar
    once you add it under the internet apn section in mobile & sim/sim settings it should say activated under the name. if not click it and click the apply button.
    11-25-2015 04:42 PM
  11. nkaufmann5's Avatar
    once you add it under the internet apn section in mobile & sim/sim settings it should say activated under the name. if not click it and click the apply button.
    Have done this. The location dot comes on briefly, so I know i am pulling data as well. Just can't connect. ******* me off.
    11-25-2015 04:44 PM
  12. plink212's Avatar
    What was your phone before, can you check the APN settings on that?
    11-25-2015 04:48 PM
  13. nkaufmann5's Avatar
    What was your phone before, can you check the APN settings on that?
    Profile name:
    APN: phone
    Username:
    Password:
    Type ofsign-in info: None
    IP type: IPv4
    Proxy server:
    Proxy Port:
    11-25-2015 04:50 PM
  14. TexasLabRat's Avatar
    I found out it was only due to being on WiFi. I have no connectivity, and have hard reset. It shows AT&T 4g, but can't use it. Data is enabled.
    hrm ok. Well at this point I would suggest going to an AT&T store and have the look at it. They have 950's there...they should be able to pull the APN settings from one of those and get yours going.
    Laura Knotek likes this.
    11-25-2015 04:55 PM
  15. plink212's Avatar
    sounds like you are hitting some sort of OS bug. Try putting the phone in and out of flight mode, I vaguely remember having a similar problem on my 640 and think that was the cure
    11-25-2015 04:56 PM
  16. nkaufmann5's Avatar
    sounds like you are hitting some sort of OS bug. Try putting the phone in and out of flight mode, I vaguely remember having a similar problem on my 640 and think that was the cure
    I had this prob on my 640 once too. Didn't fix this though.
    11-25-2015 05:01 PM
  17. DoctorPizza's Avatar
    Nobody should ever have to mess with APN settings. With a suitable SIM everything should be configured automatically. Can you even make phone calls/send SMSes? If those don't work then the phone is defective or the SIM is defective or invalid in some way.
    Laura Knotek likes this.
    11-25-2015 05:07 PM
  18. nkaufmann5's Avatar
    Nobody should ever have to mess with APN settings. With a suitable SIM everything should be configured automatically. Can you even make phone calls/send SMSes? If those don't work then the phone is defective or the SIM is defective or invalid in some way.
    Texts/Calls work great. MMS/data do not. It isn't the phone, but rather something with the network. It shows AT&T 4g as well so I am truly confused.
    11-25-2015 05:33 PM
  19. erzhik's Avatar
    The SIM card is not provisioned correctly. Only choice is to go to a AT&T store and have them replace the SIM. You do not pay anything for that except that you need to spend 5 min in a store. I've had "no data" problem before on other phones (Samsung and Lumia) and it means that SIM is not provisioned correctly. AT&T has to fix it on their end. Usually they just swap out the SIM cards for free. Newer sim cards are also secure SIMs, so there is that. Might as well get the latest SIM.

    There is nothing you can do on your end. And if there is, it will take you longer than simply replacing the SIM. This is not a OS bug, nor is it a local connection problem. It's the SIM itself.
    DoctorPizza likes this.
    11-25-2015 05:37 PM
  20. kabel_mk's Avatar
    Interesting ... I'm on AT&T and i get LTE on my 950XL. I didn't do anything special, just took the sim card from my old phone (Note 5) and placed it in 950XL and i got LTE after 10-15 min from power on ... Maybe is your sim card ...
    jmajid likes this.
    11-25-2015 05:46 PM
  21. plink212's Avatar
    Nobody should ever have to mess with APN settings. With a suitable SIM everything should be configured automatically. Can you even make phone calls/send SMSes? If those don't work then the phone is defective or the SIM is defective or invalid in some way.
    While I am not disputing that in AT&Ts situation this should be the case, for MVNOs smaller networks you are normally bringing your own settings as the phone is configuring those profiles not the sim (network+ in 8.1).
    In this instance it seems a bit weird that the old phone supported the APN but the new one doesn't, so I don't see how it is the SIM unless AT&T are doing something funky like requiring a certain IMEI to IMSI mapping to pass data.
    11-25-2015 05:49 PM
  22. DoctorPizza's Avatar
    While I am not disputing that in AT&Ts situation this should be the case, for MVNOs smaller networks you are normally bringing your own settings as the phone is configuring those profiles not the sim (network+ in 8.1).
    In this instance it seems a bit weird that the old phone supported the APN but the new one doesn't, so I don't see how it is the SIM unless AT&T are doing something funky like requiring a certain IMEI to IMSI mapping to pass data.
    Even on MVNOs the MVNO can and should push out its own settings, though I have seen this get screwed up before.
    11-25-2015 06:36 PM
  23. chsoriano's Avatar
    I'm having a similar issue. Got a new Nano sim from AT&T store (previous phone was a Lumia 1020), and so far I am only getting 4G, no LTE. Date does work though, just slow... We tried messing with the APN settings but no luck.

    Does the SIM card have to be in a specific slot?
    11-25-2015 06:37 PM
  24. Eby Creek's Avatar
    I had this problem on 2 640 XL's. It can only be fixed at the AT&T store. Has to do with registering the sim. Nothing you can fix on your own.
    11-25-2015 06:42 PM
  25. johnnyrussoa3's Avatar
    I've been on the love with at&t for 1 hour and even with a manager. They are telling me that the 950xl is not provisioned for LTE on their network.

    I keep telling them that s impossible, it should work just like the 950 and that other people have it using LTE, but getting no where.

    I even got a brand new nano sim from at&t!
    11-25-2015 06:45 PM
339 1234 ...

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