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  1. Joe920's Avatar
    My order still states "backordered", since Nov 27. I'm not too upset though since I returned my 950XL. :) Still plan on keeping the dock if it finally arrives and jumping back on the 950XL bandwagon later when the price drops and/or the bugs disappear.
    Rupert Holmes likes this.
    12-15-2015 10:58 AM
  2. atrsh's Avatar
    I'm getting Device Verification Error every time I open the app. Help anyone?
    12-15-2015 11:48 AM
  3. rickt1's Avatar
    My arrived today also UK
    12-15-2015 01:11 PM
  4. atrsh's Avatar
    Whoop never mind. Found a link for the app somewhere and reinstalled it. Dang it it'll only be here after christmas.
    12-15-2015 03:09 PM
  5. SashaSolitaire's Avatar
    Update for US customers. I had the free dock on order since the 27th of November, with a status "Back Ordered", while the full price version was available for sale at the Microsoft Store website. Talked to a very nice rep at Microsoft today, who cancelled my back order, and placed in an order for the full price version with the discount attached (so it was zero dollars for me). As a bonus, it's expedited shipping, so should have the dock in my hands tomorrow. Just got the tracking number from UPS. Excited!!!!
    12-15-2015 03:14 PM
  6. jayk82's Avatar
    Update for US customers. I had the free dock on order since the 27th of November, with a status "Back Ordered", while the full price version was available for sale at the Microsoft Store website. Talked to a very nice rep at Microsoft today, who cancelled my back order, and placed in an order for the full price version with the discount attached (so it was zero dollars for me). As a bonus, it's expedited shipping, so should have the dock in my hands tomorrow. Just got the tracking number from UPS. Excited!!!!

    I'm trying this very thing. All I'm getting is "sorry for the inconvenience, it's a very popular product. "
    12-15-2015 04:22 PM
  7. maximum360's Avatar
    Still waiting on mine. :(
    12-15-2015 06:07 PM
  8. npoe's Avatar
    I would love to be able to get to the point of getting the code. Lumia offers is always coming back with Stay tuned.
    teemulehtinen likes this.
    12-15-2015 07:20 PM
  9. jlangner's Avatar
    Ordered mine last night, said-10 weeks
    12-15-2015 09:53 PM
  10. Pavel Gotze's Avatar
    Delivered yesterday, ordered via Lumia Offers.

    wp_20151216_13_51_46_rich.jpg
    12-16-2015 06:57 AM
  11. ashdown43's Avatar
    Update for US customers. I had the free dock on order since the 27th of November, with a status "Back Ordered", while the full price version was available for sale at the Microsoft Store website. Talked to a very nice rep at Microsoft today, who cancelled my back order, and placed in an order for the full price version with the discount attached (so it was zero dollars for me). As a bonus, it's expedited shipping, so should have the dock in my hands tomorrow. Just got the tracking number from UPS. Excited!!!!
    Seems like its only for you. I got a it will be shipped in 4-6 weeks.
    12-16-2015 09:01 AM
  12. Rupert Holmes's Avatar
    Did you get your refund? After reading all the requirements for return was not sure a return could done. Quit using mine and went back to my 1020.
    12-16-2015 10:12 AM
  13. 206Husky's Avatar
    Mine came today! Less than 3 weeks total, so can't complain!
    12-16-2015 04:45 PM
  14. Glenn Ruysschaert's Avatar
    I ordered mine in Belguim,it said it would take 4-6 weeks but I got it in 4 days!
    12-17-2015 02:02 AM
  15. hxsme's Avatar
    I (pre)ordered my Lumia 950 XL on the 16th of November (the first batch that went on for sale); and when I received it I quickly updated the Lumia offers app, and opened it and to my surprise there was no offers available there; I did a hard reset but still no offers... I called MS support a couple of times and they claimed that it could be due to the dock being out of stock; so I waited some time and was always checking the app with no luck... a couple of days ago I called MS again and they told me that since I ordered my phone on the 16th of November it is not eligible for the offer - only orders between 20th of Nov and 31st of Jan are eligible - although the offer was clearly showing on the ordering page!!!
    did anyone face the same issue??
    I am sure many people ordered on the 16th of November and got the dock.
    12-17-2015 05:20 AM
  16. SashaSolitaire's Avatar
    Update for US customers. I had the free dock on order since the 27th of November, with a status "Back Ordered", while the full price version was available for sale at the Microsoft Store website. Talked to a very nice rep at Microsoft today, who cancelled my back order, and placed in an order for the full price version with the discount attached (so it was zero dollars for me). As a bonus, it's expedited shipping, so should have the dock in my hands tomorrow. Just got the tracking number from UPS. Excited!!!!
    Got mine yesterday.. Even tho UPS tried their best to crush the package it was alright. Tested it out with my monitor, wired KB and mouse and it was very cool. Looking forward for more apps to embrace this feature
    Last edited by SashaSolitaire; 12-17-2015 at 11:25 AM. Reason: autocorrect typo
    12-17-2015 07:03 AM
  17. Babs75's Avatar
    Just got confirmation that mine is shipping today!
    12-17-2015 07:34 AM
  18. Joe920's Avatar
    My order still states "backordered", since Nov 27. I'm not too upset though since I returned my 950XL. :) Still plan on keeping the dock if it finally arrives and jumping back on the 950XL bandwagon later when the price drops and/or the bugs disappear.
    This one finally shipped. Or rather, a UPS Ground shipping label was created.
    12-17-2015 07:52 AM
  19. TheTruQ's Avatar
    Just got my 950XL a couple of days ago. I haven't seemed to have the trouble others have had. I opened the Lumia Offers app, and my only hiccup was the app initially giving a message indicating it only worked on 8.1 devices. Closed it, reopened it, and bingo - submitted. It didn't take but around 2-3 minutes to get the email with the code.

    Now, it was difficult getting the order submitted with the code, but that could be due to holiday order traffic on the site. I basically backed out of the order, re-added the item to a clear cart, applied the code, and submitted. Done. I haven't received a shipping email yet, but I just did this yesterday evening - we will see how that goes.
    12-17-2015 11:38 AM
  20. dxdy's Avatar
    in Germany, code received and already get DD...
    12-17-2015 02:41 PM
  21. CaptainLumia's Avatar
    I (pre)ordered my Lumia 950 XL on the 16th of November (the first batch that went on for sale); and when I received it I quickly updated the Lumia offers app, and opened it and to my surprise there was no offers available there; I did a hard reset but still no offers... I called MS support a couple of times and they claimed that it could be due to the dock being out of stock; so I waited some time and was always checking the app with no luck... a couple of days ago I called MS again and they told me that since I ordered my phone on the 16th of November it is not eligible for the offer - only orders between 20th of Nov and 31st of Jan are eligible - although the offer was clearly showing on the ordering page!!!
    did anyone face the same issue??
    I am sure many people ordered on the 16th of November and got the dock.
    That just RIDICULOUS. The offer says 'purchases' made between 11/25-1/31. Are they really going to split hairs over that kind of terminology? Is it considered a purchase until your card is charged and the item is shipped?
    12-17-2015 05:24 PM
  22. KamiForce's Avatar
    Had to wait 3 days till I got my email with the promo code. (nearly 72 hours after the first request, I received my mail).
    Bought the docking; normal delivery time 8-10 weeks. But in the shop it said something like -> Free high priority delivery for Christmas* (2-4 workdays).
    *Orders placed before 23:59 20/12/2015 will be sent in time, to be delivered before it's Christmas
    Fingers crossed I'll get it next week
    12-17-2015 05:24 PM
  23. batab's Avatar
    After 2 hard resets I still can't get the Lumia Offers app as it's not pre-installed and I can't get it via store.
    I'm not trying to access to the app through online links found on reddit.
    12-18-2015 03:54 AM
  24. sarinkaxd's Avatar
    Same issue here. Going to try a hard reset later
    I try hard reset, but the app isn't in phone and cannot download it, becuase "Cannot download due to company policies." What can I do? :(
    12-18-2015 04:00 AM
  25. batab's Avatar
    I try hard reset, but the app isn't in phone and cannot download it, becuase "Cannot download due to company policies." What can I do? :(
    I was only able to get the app through this link i found on reddit https://www.microsoft.com/en-us/store/apps/lumia-offers/9nblggh2kbnv?tduid=$2c0686b53e49c8b4b8c765f97516475a$$263915$$2775081$$$$$

    It's a direct link to the store and you need to click it from the phone. This was my only way to get the app and to claim the dock. Hope it helps.
    12-18-2015 04:26 AM
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