04-04-2016 11:34 AM
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  1. midnightfrolic's Avatar
    Finally caved and purchased the 950XL from a Microsoft brick & mortar store. The sales associate told me I have to go through the Lumia Offers apps to get the dock, even though they had PLENTY of docks at the location. I said fine, I'll jump through their hoops.

    Started up the phone, went through initialization process. Lumia Offers apps came with it. Loaded it up, no dock offer at all. Not even the recent promo Office 365 Personal FREE*. Updated all apps. Checked Lumia Offers again. Office 365 Personal FREE* popped up. But no dock.

    Soft reset several times. No dock. WTF!!?? Performed hard reset. Again Lumia Offers was preinstalled. No dock offers. UGH!!!! Ran through updates again. Checked for the dock offer. No go! Office365 free still popped up. Could not get a second promo key for free Office365 though. Will update as I keep trying.

    EDIT: Updated to .29. Checked Lumia Offers. Still no dock. After a minute, the 950XL stated it needed to reboot since there was a change to the SIM. Rebooted unit (aka soft reset). Checked again. No dock offers. Uninstalled Lumia Offers and reinstalled and soft reset several more times. No luck.

    EDIT2: I was afraid the offer may no longer be available. I've done several hard resets with no luck. It just does not show up in Lumia Offers. I'm not sure if any new 950 owners have checked it recently, but it may no longer be available. Reading through the forums, others see the promo and click on it, and then it says it's no longer available or out of stock or whatever. But for me, it does not even show up at all. Chatted with MS help. They could not help me. Finally called MS Store phone number (1 877 696 7786). Spoke to them and they transferred me to another support Agent. After ~30 minutes of verifying my purchase and personal info, they were able to manually email me a link and promo code. Clicked the link and redeemed the code. YAAAYYY!!!

    TL,DR: If you do not see the Display Dock in Lumia Offers app, try calling the main MS Store hotline (1 877 696 7786). They will want to verify you with either an email or text message. It's quicker with text message. GL friends!
    Last edited by midnightfrolic; 01-21-2016 at 11:12 PM.
    01-21-2016 06:56 PM
  2. MrEeks's Avatar
    What version of WP10M do you have? When I got my 950XL few days ago it did not have the .29 update, and when I opened up Lumia Offers it didn't show any offers at all. After finally getting the .29 update I was able to open up Lumia Offers to find the Display Dock (and ordered and have the mail confirmation) and the Office offer as well.
    midnightfrolic likes this.
    01-21-2016 07:04 PM
  3. midnightfrolic's Avatar
    What version of WP10M do you have? When I got my 950XL few days ago it did not have the .29 update, and when I opened up Lumia Offers it didn't show any offers at all. After finally getting the .29 update I was able to open up Lumia Offers to find the Display Dock (and ordered and have the mail confirmation) and the Office offer as well.
    Updated to .29. Checked Lumia Offers. Still no dock. After a minute, the 950XL stated it needed to reboot since there was a change to the SIM. Rebooted unit (aka soft reset). Checked again. No dock offers. Uninstalled Lumia Offers and reinstalled and soft reset several more times. No luck.

    EDIT2: I was afraid the offer may no longer be available. I've done several hard resets with no luck. It just does not show up in Lumia Offers. I'm not sure if any new 950 owners have checked it recently, but it may no longer be available. Reading through the forums, others see the promo and click on it, and then it says it's no longer available or out of stock or whatever. But for me, it does not even show up at all. Chatted with MS help. They could not help me. Finally called MS Store phone number (1 877 696 7786). Spoke to them and they transferred me to another support Agent. After ~30 minutes of verifying my purchase and personal info, they were able to manually email me a link and promo code. Clicked the link and redeemed the code. YAAAYYY!!!

    TL,DR: If you do not see the Display Dock in Lumia Offers app, try calling the main MS Store hotline (1 877 696 7786). They will want to verify you with either an email or text message. It's quicker with text message. GL friends!
    Last edited by midnightfrolic; 01-21-2016 at 11:12 PM.
    01-21-2016 08:13 PM
  4. Hans Swolfs's Avatar
    anyone in Europe (or Belgium more specific) who received their free dock?
    Mine's ordered 17/12 and still no go :( that's 5 weeks ago :(

    Yes I know I'm impatient :)
    01-22-2016 07:52 AM
  5. mikeoc's Avatar
    Got my 950 XL yesterday and the dock offer wan't available immediately (Office 365 was) but then it did become available when I checked again later in the day. Ordered, said it will be delivered in 10-12 weeks.
    01-23-2016 02:54 PM
  6. dxdy's Avatar
    anyone in Europe (or Belgium more specific) who received their free dock?
    Mine's ordered 17/12 and still no go :( that's 5 weeks ago :(

    Yes I know I'm impatient :)
    i am from Croatia, but ordered in Germany Lumia 950 XL (25.11.) and free Display Dock ordered 4.12. and received (in Germany) 14.12.
    01-24-2016 09:28 AM
  7. Grodelj's Avatar
    anyone in Europe (or Belgium more specific) who received their free dock?
    Mine's ordered 17/12 and still no go :( that's 5 weeks ago :(

    Yes I know I'm impatient :)
    I'm from Slovenia, ordered my free dock from German MS store on 4.1.2016, delivery to my address in Slovenia is scheduled for tomorrow (25.1.).
    01-24-2016 09:46 AM
  8. indianarash7's Avatar
    Any update re Australia??
    01-25-2016 08:51 AM
  9. Hans Swolfs's Avatar
    i am from Croatia, but ordered in Germany Lumia 950 XL (25.11.) and free Display Dock ordered 4.12. and received (in Germany) 14.12.
    suppose you got it before the stock depleted then...

    I'm from Slovenia, ordered my free dock from German MS store on 4.1.2016, delivery to my address in Slovenia is scheduled for tomorrow (25.1.).
    lucky you... don't understand how come I didn't got mine. Can't imagine the demand in Belgium or even Benelux is that high that they can't deliver :(
    01-27-2016 03:53 AM
  10. ukod's Avatar
    Mine is still on back order unfortunately, however on an unrelated note I see the year subscription to office 365 personal was on the lumia offers app. So got that for myself while I wait.
    01-27-2016 05:46 AM
  11. Joe920's Avatar
    I still have the dock that I got on the 950XL that I returned. I wonder if I can get a second dock for my new 950XL?
    01-27-2016 08:15 AM
  12. Luke Barnsley's Avatar
    just update your phone and all is sweet :)
    02-04-2016 08:36 AM
  13. peter leung 10586's Avatar
    I am a hongkonger and the "lumia offers" just automatically installed in my 950xl for the first time since I bought it at nov 2015. what is it?
    02-04-2016 09:22 AM
  14. Grodelj's Avatar
    I am a hongkonger and the "lumia offers" just automatically installed in my 950xl for the first time since I bought it at nov 2015. what is it?
    I don't understand your question.
    02-04-2016 06:31 PM
  15. peter leung 10586's Avatar
    I don't understand your question.
    I used 950xl for 2 months and I had never seen the "Lumia offers" on my phone before. the "Lumia offers" appeared in the app list yesterday, automatically.
    02-04-2016 09:54 PM
  16. Narr's Avatar
    I received my 950 XL yesterday, no Lumia Offers app on there and when I tried to download it the app and 36 others wouldn't download (this was after not restoring from a backup), so I reset and then I could download the app. Although I went through the process, got the voucher code and redeemed it the display dock is now on back order (UK). :(

    I'm hoping they ship it soon.
    02-05-2016 03:39 PM
  17. GizmoEV's Avatar
    I am a hongkonger and the "lumia offers" just automatically installed in my 950xl for the first time since I bought it at nov 2015. what is it?
    It is an app that gives you offers of free or discounted items. On my Wife's 950XL US version she could get a free dock and also a free 1 year subscription to Office 365 personal. Just run the app and see what it offers you.
    02-05-2016 05:16 PM
  18. peter leung 10586's Avatar
    It is an app that gives you offers of free or discounted items. On my Wife's 950XL US version she could get a free dock and also a free 1 year subscription to Office 365 personal. Just run the app and see what it offers you.
    thanks for replying. just run it. it said no offer now
    02-05-2016 10:55 PM
  19. Narr's Avatar
    I was chatting to the MS Store today (UK) and they told me the display docks should start shipping at the end of the month, although officially it's 8-12 weeks. There has apparently been high demand.
    atrsh likes this.
    02-09-2016 10:16 AM
  20. atrsh's Avatar
    I was chatting to the MS Store today (UK) and they told me the display docks should start shipping at the end of the month, although officially it's 8-12 weeks. There has apparently been high demand.
    Thank you for the update. I was about to ask them the same thing too. It's been more than a month now and mine still is in backorder.
    02-10-2016 08:20 PM
  21. Fran_FLV's Avatar
    Mine is in backorder for more than 2 months now. This is not fun at all.
    02-12-2016 12:30 PM
  22. mryan55's Avatar
    In the United States they must have allocated a much larger inventory of display docks or much lower interest in the display dock and the Lumia 950XL in general here -- I had mine less than 96 hours after ordering it through the Lumia Offers app -- and I did my initial request on a Sunday!
    02-12-2016 04:32 PM
  23. Fran_FLV's Avatar
    Today I called Microsoft support for 6th time and, surprise!, they told me there was a bug with my order... 2 months waiting for nothing and 5 employees didn't really want to help me... So, finally, they canceled the order and created a new one. It should be deliver within a week (but I don't trust them anymore)
    02-13-2016 05:34 AM
  24. aetneerg83's Avatar
    In the United States they must have allocated a much larger inventory of display docks or much lower interest in the display dock and the Lumia 950XL in general here -- I had mine less than 96 hours after ordering it through the Lumia Offers app -- and I did my initial request on a Sunday!
    You're in the USA? I have mine ordered January 23rd and it still stays back ordered.
    02-13-2016 06:03 AM
  25. Penecho's Avatar
    I'm from Slovenia, ordered my free dock from German MS store on 4.1.2016, delivery to my address in Slovenia is scheduled for tomorrow (25.1.).
    I ordered mein from the German MS Store too on December 19th, nothing yet :(
    02-13-2016 06:23 AM
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