04-04-2016 10:34 AM
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  1. 206Husky's Avatar
    Received my 950 XL last Wednesday. Received the CONGRATS! email on Thursday and been trying to use the code since then. First I had an "invalid" code which took three calls to correct. Once corrected and now that I have a valid code, the website I am sent to has said out of stock since Saturday yet when I go to the 'official' site, docks are for sale. Three more calls and a chat and been told now to check back daily until it shows 'redeem'; in other words just wait. I don't get why I can't at least get it on back order???

    Could it be that I have the wrong web site address being sent to for redemption and it is broken? MS claims it is valid but can't believe they want me to check back hourly until it shows up as available. Most recent call essentially ended with "Well don't worry, it's a valid offer until February".

    Any ideas on how to possibly solve this would be appreciated.
    Ask Microsoft store support to order it for you, that's what I did.
    nokia4life likes this.
    12-02-2015 04:43 PM
  2. seagar's Avatar
    Actually tried on the last two calls and they said they can't do that and then followed up with the "well, don't worry the offer is good until February".
    12-02-2015 04:49 PM
  3. blur510's Avatar
    ikr, I am seriously thinking about going back to a Nexus 6p, Only thing holding me back is, I feel bad that I convinced 5 of my relatives to get a windows phone. :( I don't get Microsofts attitude towards the people actually supporting it's phone. 1.7%, They should be doing whatever it takes to keep us happy.
    Meredith43 and nokia4life like this.
    12-02-2015 09:11 PM
  4. G-Burnette's Avatar
    I just picked up my phone on Monday. Did all the updates and used the Lumia Offers app. Everything seemed to work fine, but I never received an email. I tried again later that night. Same problem. Tuesday morning I tried again and received the "Sorry this office is no longer available" :(
    Meredith43 likes this.
    12-03-2015 08:02 AM
  5. mmooore215's Avatar
    After updating the app, I see the offer and can select it however once I submit the offer, it says no longer available. Did I miss something?
    Meredith43 likes this.
    12-03-2015 08:30 AM
  6. EliteMikes's Avatar
    I just picked up my phone on Monday. Did all the updates and used the Lumia Offers app. Everything seemed to work fine, but I never received an email. I tried again later that night. Same problem. Tuesday morning I tried again and received the "Sorry this office is no longer available" :(
    This is what happens to me as well. It's frustrating.
    12-03-2015 08:30 AM
  7. pjhenry1216's Avatar
    Seriously, it sounds like this has a wide affect on people and everyone at Microsoft is clueless to what's going on. They need to release a statement about it and what the workarounds are. This was the reason I went with the XL. I figured I wanted the dock, but the 950 plus dock cost the same as the XL plus dock.
    Meredith43 likes this.
    12-03-2015 01:19 PM
  8. mdbuilder's Avatar
    It's Microsoft, wait a couple weeks and try again. If it still doesn't work call em. Slamming the server every three hours rarely works ;).

    Sounds like they are just out of stock, mine arrived Wed. I had applied Wed. or Thurs. last week.
    12-03-2015 02:04 PM
  9. pjhenry1216's Avatar
    The offer doesn't even show up anymore for me. This is a load of bull if you ask me. Shouldn't be this difficult.
    Meredith43 likes this.
    12-04-2015 09:11 AM
  10. pjhenry1216's Avatar
    I say everyone should just leave a poor review on the product page for the XL mentioning this. Since they clearly don't care about responding to support calls about this and just pointing fingers saying we need to contact others, etc, etc, etc, maybe we can make them care by being more public about it. The whole reason I got the XL was because I wanted the dock. Figured if I bought the 950 plus the dock, it'd cost the same as the XL plus the dock. So this destroys the entire purpose for me. Running out before all the pre-orders were even fulfilled is ridiculous.
    12-04-2015 09:17 AM
  11. G-Burnette's Avatar
    Agreed. Without the free display dock for the XL I would have just purchased the 950 from AT&T and paid the monthly cost instead of paying the whole thing up front.
    Meredith43 likes this.
    12-04-2015 09:31 AM
  12. Musicman247's Avatar
    The Lumia Offers app now works for me. Even got my email within minutes of going through the app. The only problem now is the dock being out of stock. =/
    Meredith43 and Marsiss Tian like this.
    12-04-2015 02:35 PM
  13. Lost 2 Shirts's Avatar
    Just tried a few minutes ago and got my code but to bad its out of stock.
    12-04-2015 02:36 PM
  14. Musicman247's Avatar
    The dock is only out of stock when I use the button provided in the email. If I just search for it on the site it is available, but the code provided doesn't give a discount.
    Meredith43 likes this.
    12-04-2015 02:39 PM
  15. CaptainLumia's Avatar
    The dock is only out of stock when I use the button provided in the email. If I just search for it on the site it is available, but the code provided doesn't give a discount.
    That there is called 'throttling' and sad that they've decided to do it their most die-hard fans. Although they probably know that they can continue to abuse us and we'll come back for more!
    Meredith43 likes this.
    12-04-2015 02:48 PM
  16. icatar's Avatar
    OK I was able to get my code, but like others, it is out of stock....baby steps I guess.
    Meredith43 likes this.
    12-04-2015 02:59 PM
  17. Musicman247's Avatar
    Chat rep said that they have allotted only a certain number for the promotion and the rest for sale on the website. They said they might allocate more later, but nothing had been announced.
    Meredith43 likes this.
    12-04-2015 03:04 PM
  18. jt09xlt's Avatar
    Chat rep said that they have allotted only a certain number for the promotion and the rest for sale on the website. They said they might allocate more later, but nothing had been announced.
    I am extremely disappointed in MS on how they are handling all of this. I guess next time I just need to keep this fiasco in my head the next time they offer a free product. I was on the fence between the 950 and the XL but decided to go with the XL due to getting the dock for free as it was something I was considering as an accessory later on. I am pretty much at the point of giving up on the free dock offer, which is probably right where they want me. Now I am torn if I want to give them anymore $ after everything.
    Meredith43 likes this.
    12-04-2015 03:21 PM
  19. Daniel Rubino's Avatar
    Trying to get a comment from Microsoft about this.
    12-04-2015 03:22 PM
  20. Meredith43's Avatar
    It's also really frustrating to see the offer is still advertised on the phone page in the store site. If the "freebie" is already out of stock, that is blatant false advertising. I don't think you get to say "while supplies last" when supplies were gone long ago.

    I'd feel better if I was still unable to get a code--to finally get the code, and then see no more docks left is awful.
    jt09xlt likes this.
    12-04-2015 03:24 PM
  21. Mark Morales's Avatar
    Trying to get a comment from Microsoft about this.
    Thanks!... this is really messed up as I pre-ordered early, picked up as soon as it was available for pick up (here in Scottsdale that was black Friday), activated asap also as I had to switch from a corporate Verizon to ATT ({my phone only} for testing purposes but shows my loyalty because I was considering eventually switching my whole company over because of better WP support). And they pull this on a petty $99 Display Dock. Don't understand why they just can't send one they have for sale? At this point it's not the money... it's the principle!!!
    Meredith43 likes this.
    12-04-2015 03:37 PM
  22. Musicman247's Avatar
    Trying to get a comment from Microsoft about this.
    Thank you, Dan! Really appreciate it!

    I'd feel better if I was still unable to get a code--to finally get the code, and then see no more docks left is awful.
    Yeah, kinda sucked to have the Lumia Offers app finally work, get the email, and then not be able to do anything with it. Have been struggling with Customer Service with this since Monday. My local store manager has said he will be working on this from his end as well, and if nothing else will "negotiate a solution that works best for you in-store".
    12-04-2015 03:46 PM
  23. Musicman247's Avatar
    The MS Store has different product IDs for the Promo Dock and the Regular one.

    Promo: Microsoft Display Dock - Microsoft Store

    Regular: Buy Microsoft Display Dock - Microsoft Store
    12-04-2015 03:50 PM
  24. bells0's Avatar
    Doh. New XL today, read on here to do a fresh install. Did that, now there is no Lumia Reward app.......

    How do i get it back? Doesn't look to have redownloaded from the store, and not searchable in the store.

    UK based. It was there when i first turned on the phone, before i stupidly hard reset.
    12-04-2015 04:19 PM
  25. G-Burnette's Avatar
    It's working for me now. I received my promo code. Now I just need to wait for them to be in stock in the store :P
    12-04-2015 04:49 PM
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