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04-04-2016 10:34 AM
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  1. Musicman247's Avatar
    It's working for me now. I received my promo code. Now I just need to wait for them to be in stock in the store :P
    They're in stock at the store. Read a few posts above. MS has two different Product IDs for the Display Dock. One for 950XL pre-orders and one for the regular store. The code they give doesn't work for the regular store version.
    12-04-2015 05:03 PM
  2. feereless's Avatar
    Trying to get a comment from Microsoft about this.
    if they say no more, im returning it and going to att and doing the next program
    12-04-2015 05:11 PM
  3. HoosierDaddy's Avatar
    The MS Store has different product IDs for the Promo Dock and the Regular one.

    Promo: Microsoft Display Dock - Microsoft Store

    Regular: Buy Microsoft Display Dock - Microsoft Store
    If I wasn't lucky enough to get my free dock ordered on Oct 25th and delivered on the 27th I know what I would be doing and if enough did it, MS might do things differently next time.

    I would order a dock from the regular page and return it in 30 days regardless of whether I got the "free" one. If their plan was to have docks to sell to 950 owners (or to XL owners who can't wait) while customers they owe a dock to go without, it will take some of them out of circulation. Plus MS ends up with a bunch of returned/used docks that someone else will be able to pick up later for less since they aren't new any more.
    Musicman247 likes this.
    12-04-2015 05:20 PM
  4. Mark Morales's Avatar
    They're in stock at the store. Read a few posts above. MS has two different Product IDs for the Display Dock. One for 950XL pre-orders and one for the regular store. The code they give doesn't work for the regular store version.
    But they're not actually different versions... same dock, same packaging, same sku, and I bet they are even shipping from the same place... just a different order page which is a way for them to play games and throttle the "free" docks (that are not actually "free" because the dock is actually just included in the price of the 950xl for a limited time... we still paid for it. If it was really "free," we wouldn't have had to purchase a phone).
    Last edited by Mark Morales; 12-04-2015 at 05:33 PM.
    12-04-2015 05:21 PM
  5. Musicman247's Avatar
    If I wasn't lucky enough to get my free dock ordered on Oct 25th and delivered on the 27th I know what I would be doing and if enough did it, MS might do things differently next time.

    I would order a dock from the regular page and return it in 30 days regardless of whether I got the "free" one. If their plan was to have docks to sell to 950 owners (or to XL owners who can't wait) while customers they owe a dock to go without, it will take some of them out of circulation. Plus MS ends up with a bunch of returned/used docks that someone else will be able to pick up later for less since they aren't new any more.
    I've been thinking about doing this, actually, but from my local store so I can get it now.

    And yes, I realize they're the exact same thing. MS is screwing us.
    12-04-2015 05:34 PM
  6. Mark Morales's Avatar
    I've been thinking about doing this, actually, but from my local store so I can get it now.

    And yes, I realize they're the exact same thing. MS is screwing us.
    Yep, I'm going to do this too... buy the dock and return it before 30 days and if I still don't receive the included "free" dock that I paid for by purchasing the phone, within the 30 days, then I may return the phone too!
    Meredith43 and Musicman247 like this.
    12-04-2015 05:41 PM
  7. Musicman247's Avatar
    Just bought my dock. Will have it for Christmas time and new years, then return it. :)
    HoosierDaddy and Mark Morales like this.
    12-05-2015 10:58 AM
  8. desaideas1's Avatar
    Anyone else getting the "wrong operating system error" when trying to complete the offer. This is beginning to feel like a two-bit scam.
    12-05-2015 01:08 PM
  9. Musicman247's Avatar
    Anyone else getting the "wrong operating system error" when trying to complete the offer. This is beginning to feel like a two-bit scam.
    I got that once. Shut down the app and opened it again and it was back to normal.
    12-05-2015 01:10 PM
  10. Mark Morales's Avatar
    Just bought my dock. Will have it for Christmas time and new years, then return it. :)
    Just bought mine too, the last one here at the Scottsdale store lol. But the manager did say that if MS doesn't get the included one within the 30 day return period, he'll find a way to return it and comp me one.

    pic2.jpg
    rekkared72 likes this.
    12-05-2015 02:48 PM
  11. desaideas1's Avatar
    Was able to get the email! But its out of stock.... facepalm
    12-05-2015 05:39 PM
  12. DeathMoJo's Avatar
    Ordered mine 11/28 still backordered, hopefully I get it before Christmas!
    12-05-2015 05:48 PM
  13. sudakoma's Avatar
    Doh. New XL today, read on here to do a fresh install. Did that, now there is no Lumia Reward app.......

    How do i get it back? Doesn't look to have redownloaded from the store, and not searchable in the store.

    UK based. It was there when i first turned on the phone, before i stupidly hard reset.
    I made the same mistake as you ha ha

    I contacted MS store online chat and they said to contact them by phone and they will provide the code needed. Unfortunately the phone reps don't know how this is possible. They say it can only be claimed via the app. I explained that the app can't be downloaded. After getting transferred to the MS windows department I gave up! If anyone has more success then please post how you managed it.
    12-05-2015 05:56 PM
  14. jt09xlt's Avatar
    Trying to get a comment from Microsoft about this.
    Daniel, did you happen to get a comment? I am guessing if you did it wasn't good and reason why haven't heard more.
    Meredith43 and rdubmu like this.
    12-05-2015 08:27 PM
  15. Musicman247's Avatar
    Or maybe it's the weekend and we shouldn't expect Dan to work 24/7. ;)
    12-05-2015 11:56 PM
  16. bells0's Avatar
    I made the same mistake as you ha ha

    I contacted MS store online chat and they said to contact them by phone and they will provide the code needed. Unfortunately the phone reps don't know how this is possible. They say it can only be claimed via the app. I explained that the app can't be downloaded. After getting transferred to the MS windows department I gave up! If anyone has more success then please post how you managed it.

    Yes, I got sorted! Spoke to UK sales chat. They posted a store link for the app Lumia offers. I then had to email the chat discussion. Opened the link through the email on my phone and it went to the app. Downloaded, applied for and bought for 0! ☺
    12-06-2015 01:30 AM
  17. 6029KingStephen's Avatar
    Yes, I got sorted! Spoke to UK sales chat. They posted a store link for the app Lumia offers. I then had to email the chat discussion. Opened the link through the email on my phone and it went to the app. Downloaded, applied for and bought for 0! ☺
    Good result. I have the same issue - got 950XL yesterday and it froze on first boot, had to hard reset so no app.

    bells0, any chance you could PM me the link to the app, just to shortcut the process? Thanks :)
    12-06-2015 02:32 AM
  18. bells0's Avatar
    Mods, please remove if this is deemed naughty, but this is the link to the app for those who've lost the app:

    Georgeta: this is the link:http://forums.windowscentral.com/e?l...token=o-lpP5qo
    6029KingStephen likes this.
    12-06-2015 02:39 AM
  19. bells0's Avatar
    That doesn't work......hang on....
    12-06-2015 02:40 AM
  20. bells0's Avatar
    12-06-2015 02:43 AM
  21. bells0's Avatar
    Weird, doesn't force you to the mobile store. Did through my email.
    12-06-2015 02:44 AM
  22. Mark Morales's Avatar
    Weird, doesn't force you to the mobile store. Did through my email.
    Bells0, try posting the link without the "http://" and I believe people will be able to copy paste your link into their address bar. Like this...
    Copy paste to Edge on phone:

    microsoft.com%252Fen-gb%252Fstore%252Fapps%252Flumia-offers%252F9nblggh2kbnv

    That is not the actual link to the app but just an example of how it should look so that a hyperlink isn't created.
    Last edited by Mark Morales; 12-06-2015 at 09:12 AM.
    sudakoma and Dave4033 like this.
    12-06-2015 03:09 AM
  23. bells0's Avatar
    I blame tapatalk.................thanks Mark.
    12-06-2015 03:26 AM
  24. sudakoma's Avatar
    www.microsoft.com%252Fen-gb%252Fstore%252Fapps%252Flumia-offers%252F9nblggh2kbnv

    I took part of your link and posted it into the browser on my phone and it worked! I got the app installed and have now ordered my free dock. Thanks for your help!
    bells0 and 6029KingStephen like this.
    12-06-2015 06:26 AM
  25. Mark Morales's Avatar
    Yeah, like that!...
    So now anyone with the missing app can get it. But, bells0, did you say that you could actually order it too and it was't out of stock?
    12-06-2015 09:05 AM
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