04-04-2016 11:34 AM
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  1. Dave4033's Avatar
    Back in stock in the UK ordering mine now
    (Time is 12:32Gmt)
    Update: Wouldn't process the order if using PayPal, had to use a bank card that works fine.
    BenGutt likes this.
    12-08-2015 07:32 AM
  2. mrkuki's Avatar
    It still says out of stock yet you can outright buy one. This is false advertisement. I have the email that states to claim your free dock.
    Try again - just managed to order one now :)
    12-08-2015 07:35 AM
  3. BenGutt's Avatar
    Just got mine ordered.

    I was tempted to pay for faster shipping, but it told me it was for a limited number of shoppers and panic purchased before giving it much consideration!
    12-08-2015 07:45 AM
  4. jayk82's Avatar
    Out of stock again in US.
    12-08-2015 07:50 AM
  5. EDDS's Avatar
    Mine arrived today.

    Anyone know if you can change the cursor movement speed of the mouse? I usually have it on quite high but it seems like you can't change it in continuum?

    Feels like I'm pulling the mouse through a puddle atm!
    12-08-2015 08:16 AM
  6. Musicman247's Avatar
    Out of stock again in US.
    It's been out of stock for a week now.
    12-08-2015 08:18 AM
  7. jayk82's Avatar
    It's been out of stock for a week now.


    Yeah, but I saw where a few had just managed to get through and get one ordered.
    12-08-2015 08:58 AM
  8. Meredith43's Avatar
    Chat will tell you to call customer service--LOL!
    12-08-2015 08:59 AM
  9. Musicman247's Avatar
    Yeah, but I saw where a few had just managed to get through and get one ordered.
    Pretty sure all of those are from the UK or other countries.
    Chat will tell you to call customer service--LOL!
    Still waiting on my email from customer service, btw.
    Meredith43 likes this.
    12-08-2015 09:05 AM
  10. mranieri's Avatar
    ok... took me over a week but I got my dock order in.....you need to get hold of someone at Microsoft Store customer Service. It took me some time but I finally made headway on Dec 1st and yes I was part of the first pre-order batch. The CS representative was from Romania (we spent quite a while speaking). She had me take a few screen shots. First of the App error we were getting and then the Out of Stock message.....she confirmed my emails with an email of her own giving me the details of our call. I had not heard anything back from her in over a week so I started emailing Microsoft again as well as several phone calls. Finally, the original CS rep emails me her apologies and a code to order the Dock through Microsoft store! The code I entered showed a $99 discount and order placed!

    It took a while but I got it done!!
    Attached Thumbnails screenshot-46-.jpg  
    12-08-2015 01:30 PM
  11. Musicman247's Avatar
    ok... took me over a week but I got my dock order in.....you need to get hold of someone at Microsoft Store customer Service. It took me some time but I finally made headway on Dec 1st and yes I was part of the first pre-order batch. The CS representative was from Romania (we spent quite a while speaking). She had me take a few screen shots. First of the App error we were getting and then the Out of Stock message.....she confirmed my emails with an email of her own giving me the details of our call. I had not heard anything back from her in over a week so I started emailing Microsoft again as well as several phone calls. Finally, the original CS rep emails me her apologies and a code to order the Dock through Microsoft store! The code I entered showed a $99 discount and order placed!

    It took a while but I got it done!!
    That's great, Mark! Just got off with a chat rep who tried to tell me there weren't any display docks in stock for the online store, and they were just having a technical problem with the regular store updating correctly. I called him on his BS, and he got a little snippy. Told me to just keep checking and they would eventually be back in stock. Didn't have a time frame, and told me "No." when I asked if it would be possible to get a different code that would work with the regular store.
    12-08-2015 02:11 PM
  12. Skynetz's Avatar
    I can't even get a code from the app. It says no offers available. How did you get it ?
    12-08-2015 02:16 PM
  13. mranieri's Avatar
    I can't even get a code from the app. It says no offers available. How did you get it ?
    send me your email address and I will forward you the email you get from the app with the code.
    12-08-2015 02:25 PM
  14. mranieri's Avatar
    Musicman, Don't chat...you need a live person.

    I was able to get through to Microsoft Online Store CS. She was the only one to assist. Their number is 1-877-696-7786

    Windows Mobile was useless but if you need to yell at someone try...1-888-665-4228. They told me the same as you....."not in stock and will be shortly....keep trying"
    12-08-2015 02:30 PM
  15. Skynetz's Avatar
    send me your email address and I will forward you the email you get from the app with the code.
    Doesn't everyone get his own unique code ?
    rdubmu likes this.
    12-08-2015 02:34 PM
  16. Nightwish04's Avatar
    got my code and used it on the store but when I click buy now it just reloads the page.
    12-08-2015 02:36 PM
  17. mranieri's Avatar
    Doesn't everyone get his own unique code ?
    not sure....I didn't use mine though...I use a separate code sent from Microsoft store.
    12-08-2015 02:37 PM
  18. Skynetz's Avatar
    not sure....I didn't use mine though...I use a separate code sent from Microsoft store.
    hah, why ? :D
    OK, I will send you a PM with email.
    12-08-2015 02:42 PM
  19. nokia4life's Avatar
    ikr, I am seriously thinking about going back to a Nexus 6p, Only thing holding me back is, I feel bad that I convinced 5 of my relatives to get a windows phone. :( I don't get Microsofts attitude towards the people actually supporting it's phone. 1.7%, They should be doing whatever it takes to keep us happy.
    I agree with you 100% I am feeling the same way I have my frost white 6p sitting on my desk every day and I want to put my sim back in but trying to support microsoft, I like how folks like you and the many others that speak up like this get made out to be bad guys for not understanding or waiting for ever for a company to get off its butts. The very small market share of mobile that they own you would think there would be no issues its barely 1% at this point that is a sad number and to not be able to support the folks that are buying the products is nuts and those that say we should be more patient thats nuts, I am not sure what you paid but I paid 700 plus for this phone and convinced 2 others to get it and it has been excuse whether its apps, software, or getting hardware that is promised.
    12-08-2015 02:49 PM
  20. Musicman247's Avatar
    Back in stock at the US site! Just ordered mine.

    http://i.imgur.com/Aby9C9y.jpg
    jayk82 and Meredith43 like this.
    12-08-2015 09:45 PM
  21. Mike_Flynn's Avatar
    I was also finally able to order the free display dock tonight from the US store.
    12-08-2015 09:52 PM
  22. maximum360's Avatar
    I was also finally able to order the free display dock tonight from the US store.
    same.
    12-08-2015 10:01 PM
  23. jt09xlt's Avatar
    FINALLLLLLYYYY! I would like to think my survey I filled out regarding my trouble ticket about the app not working helped😁
    12-08-2015 10:07 PM
  24. Mark Morales's Avatar
    Got mine ordered and it says delivery will be in 3 to 7 business days... they should overnight for the all the trouble lol
    Last edited by Mark Morales; 12-08-2015 at 10:30 PM.
    Meredith43 likes this.
    12-08-2015 10:19 PM
  25. EliteMikes's Avatar
    I able to order my 2. They are showing as backordered though.
    12-08-2015 10:19 PM
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