This is what happens to me as well. It's frustrating.I just picked up my phone on Monday. Did all the updates and used the Lumia Offers app. Everything seemed to work fine, but I never received an email. I tried again later that night. Same problem. Tuesday morning I tried again and received the "Sorry this office is no longer available"
Free Display Dock via the Lumia Offers app on 950 XL?
- Thread starter GudsFortapelse
- Start date
Seriously, it sounds like this has a wide affect on people and everyone at Microsoft is clueless to what's going on. They need to release a statement about it and what the workarounds are. This was the reason I went with the XL. I figured I wanted the dock, but the 950 plus dock cost the same as the XL plus dock.
It's Microsoft, wait a couple weeks and try again. If it still doesn't work call em. Slamming the server every three hours rarely works .
Sounds like they are just out of stock, mine arrived Wed. I had applied Wed. or Thurs. last week.
. Sounds like they are just out of stock, mine arrived Wed. I had applied Wed. or Thurs. last week.
The offer doesn't even show up anymore for me. This is a load of bull if you ask me. Shouldn't be this difficult.
I say everyone should just leave a poor review on the product page for the XL mentioning this. Since they clearly don't care about responding to support calls about this and just pointing fingers saying we need to contact others, etc, etc, etc, maybe we can make them care by being more public about it. The whole reason I got the XL was because I wanted the dock. Figured if I bought the 950 plus the dock, it'd cost the same as the XL plus the dock. So this destroys the entire purpose for me. Running out before all the pre-orders were even fulfilled is ridiculous.
Agreed. Without the free display dock for the XL I would have just purchased the 950 from AT&T and paid the monthly cost instead of paying the whole thing up front.
Musicman247
New member
The Lumia Offers app now works for me. Even got my email within minutes of going through the app. The only problem now is the dock being out of stock. =/
Re: Free Display Dock via the Lumia Offers app on 950 XL
Just tried a few minutes ago and got my code but to bad its out of stock.
Just tried a few minutes ago and got my code but to bad its out of stock.
Musicman247
New member
The dock is only out of stock when I use the button provided in the email. If I just search for it on the site it is available, but the code provided doesn't give a discount.
That there is called 'throttling' and sad that they've decided to do it their most die-hard fans. Although they probably know that they can continue to abuse us and we'll come back for more!
Musicman247
New member
Chat rep said that they have allotted only a certain number for the promotion and the rest for sale on the website. They said they might allocate more later, but nothing had been announced.
jt09xlt
New member
I am extremely disappointed in MS on how they are handling all of this. I guess next time I just need to keep this fiasco in my head the next time they offer a free product. I was on the fence between the 950 and the XL but decided to go with the XL due to getting the dock for free as it was something I was considering as an accessory later on. I am pretty much at the point of giving up on the free dock offer, which is probably right where they want me. Now I am torn if I want to give them anymore $ after everything.
Meredith43
New member
It's also really frustrating to see the offer is still advertised on the phone page in the store site. If the "freebie" is already out of stock, that is blatant false advertising. I don't think you get to say "while supplies last" when supplies were gone long ago.
I'd feel better if I was still unable to get a code--to finally get the code, and then see no more docks left is awful.
I'd feel better if I was still unable to get a code--to finally get the code, and then see no more docks left is awful.
Mark Morales
New member
Thanks!... this is really messed up as I pre-ordered early, picked up as soon as it was available for pick up (here in Scottsdale that was black Friday), activated asap also as I had to switch from a corporate Verizon to ATT ({my phone only} for testing purposes but shows my loyalty because I was considering eventually switching my whole company over because of better WP support). And they pull this on a petty $99 Display Dock. Don't understand why they just can't send one they have for sale? At this point it's not the money... it's the principle!!!
Musicman247
New member
Thank you, Dan! Really appreciate it!
Yeah, kinda sucked to have the Lumia Offers app finally work, get the email, and then not be able to do anything with it. Have been struggling with Customer Service with this since Monday. My local store manager has said he will be working on this from his end as well, and if nothing else will "negotiate a solution that works best for you in-store".
Musicman247
New member
The MS Store has different product IDs for the Promo Dock and the Regular one.
Promo: Microsoft Display Dock - Microsoft Store
Regular: Buy Microsoft Display Dock - Microsoft Store
Promo: Microsoft Display Dock - Microsoft Store
Regular: Buy Microsoft Display Dock - Microsoft Store
bells0
New member
Doh. New XL today, read on here to do a fresh install. Did that, now there is no Lumia Reward app.......
How do i get it back? Doesn't look to have redownloaded from the store, and not searchable in the store.
UK based. It was there when i first turned on the phone, before i stupidly hard reset.
How do i get it back? Doesn't look to have redownloaded from the store, and not searchable in the store.
UK based. It was there when i first turned on the phone, before i stupidly hard reset.
It's working for me now. I received my promo code. Now I just need to wait for them to be in stock in the store
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