04-04-2016 11:34 AM
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  1. GudsFortapelse's Avatar
    So after receiving my pre-order Lumia 950 XL, I couldn't wait to open the Lumia Offers app to claim my free Display Dock...the only problem is, I opened the app...selected to show me the offers that are available...and it's completely BLANK! I contacted Microsoft about the situation, and they aren't giving me an exact reason...they believe it's just due to the supply. Can anyone else confirm this please? Was anyone about to claim their Display Dock? Is anyone having the same experience as I am?
    11-25-2015 04:20 PM
  2. Kha Bui's Avatar
    Update the app!
    Thallanor, zilzil and jazzedmurf like this.
    11-25-2015 04:35 PM
  3. GudsFortapelse's Avatar
    The app doesn't appear in the Windows Store...so how do i go about doing that?
    11-25-2015 04:44 PM
  4. Kha Bui's Avatar
    go to store > upper left corner (setting) > download and update > check updates
    11-25-2015 04:47 PM
  5. GudsFortapelse's Avatar
    Thank you, I did try that and it worked. I must've had a brain fart, because I didn't think to check that, lol.
    Thallanor likes this.
    11-25-2015 05:33 PM
  6. troylytle's Avatar
    Can anyone drop the link to the app in here?
    11-25-2015 05:40 PM
  7. Kha Bui's Avatar
    Lumia offer is ready to use when you get your phone!
    11-25-2015 05:44 PM
  8. thaddyusmaximus's Avatar
    I'm getting Device Verification Error. Says I need to authenticate my Microsoft account? I'm signed in but can't find how to authenticate it.

    wp_ss_20151125_0001.jpg
    Last edited by thaddyusmaximus; 11-25-2015 at 07:43 PM.
    11-25-2015 07:33 PM
  9. icthusman1's Avatar
    I'm getting Device Verification Error. Says I need to authenticate my Microsoft account? I'm signed in but can't find how to authenticate it.
    Same issue here. Going to try a hard reset later
    11-25-2015 07:57 PM
  10. ygtgngr's Avatar
    Same issue here. Going to try a hard reset later
    Hard reset solves it. I just ordered my dock.
    11-25-2015 08:14 PM
  11. thaddyusmaximus's Avatar
    Hard reset solves it. I just ordered my dock.
    Cool I'll go try it as well.
    11-25-2015 08:17 PM
  12. thaddyusmaximus's Avatar
    Hard reset fixed the app but still not receiving the email. I tried two times with my Microsoft account email and another using my Gmail account. It's been about 10 minutes. How long did it take you guys to receive your email?
    11-25-2015 10:23 PM
  13. XcZachx20's Avatar
    I also have yet to get my email, it's probably been a hour or two.
    11-25-2015 10:27 PM
  14. uxo22's Avatar
    I did the same thing, tried 4 separate times and still have not received an email, it's been a couple of hours now. Called support, and they have no clue what to do.
    11-26-2015 02:35 AM
  15. badMojo69's Avatar
    got my email and dock ordered.
    11-26-2015 03:22 AM
  16. robertre's Avatar
    I was able to use the app after updating it, and it all worked, except I too am waiting for my email with the promo code. I sure hope they fix it. I want to get mine ordered before they start backordering them for a long time. They are already out of stock and not shipping until Dec 16. I tried again using the app, and it asks if I am having problems getting the email and I put in a different email address. It says it sent it, but I have not gotten it either.
    uxo22 likes this.
    11-26-2015 03:34 AM
  17. tedj101's Avatar
    So after receiving my pre-order Lumia 950 XL, I couldn't wait to open the Lumia Offers app to claim my free Display Dock...the only problem is, I opened the app...selected to show me the offers that are available...and it's completely BLANK! I contacted Microsoft about the situation, and they aren't giving me an exact reason...they believe it's just due to the supply. Can anyone else confirm this please? Was anyone about to claim their Display Dock? Is anyone having the same experience as I am?
    I had that initially so I did other things and came back later when it worked perfectly - the App. The MS store part of the bargain was a bit more abstruse (the instructions in the e-mail did not match what appears on the web site very well - the MS online chat lady got me straightened out, though).
    11-26-2015 04:13 AM
  18. thaddyusmaximus's Avatar
    Still waiting for my email, it's been 12 hours. I did receive 2 junk emails from MicrosoftLumia@e-mail.microsoft.com
    11-26-2015 10:07 AM
  19. nokia4life's Avatar
    I for some reason have not gotten the email. It sending code to use yet no email has showed up not in junk folder or box
    11-26-2015 11:42 AM
  20. rudeone79's Avatar
    I'm having the same issue with not getting the email
    11-26-2015 12:27 PM
  21. coolbreeze78's Avatar
    Took about 2 hours. Got the email, redeemed. Just wait. It will come.
    rudeone79 likes this.
    11-26-2015 12:31 PM
  22. thaddyusmaximus's Avatar
    Submitted mine at around 7pm last night. It is now 11am. Still no email. I submitted about 7 resends too using different email addresses and still haven't received those. I wonder if it's because I preordered mine at the store vs online.

    Anyone have any luck getting a physical Microsoft store to honor the free display dock?
    11-26-2015 02:00 PM
  23. badtzbuzz's Avatar
    I pre-ordered mine on msstore online, requested the dock last night at 10:00PM via lumia offers app, and still no email. Repeat request to resend, and still no email.

    They'll probably say they ran out of stock.
    11-26-2015 03:35 PM
  24. rudeone79's Avatar
    I just received my email...actually 4 emails since I resent it that many times. it seems to be taking some time.
    11-26-2015 03:41 PM
  25. badtzbuzz's Avatar
    Windows Central must be good luck, after posting my last reply, I received all 6 emails 2 minutes after the post. Thanks Windows Central.
    HoosierDaddy likes this.
    11-26-2015 03:50 PM
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