1. Ken Nye's Avatar
    There is no voicemail for me to see my voicemails. There is only a link a the bottom that dials vm.
    anyone know a way to get it back? on my 930 insider win10 I just had to call VM once and then the tab appeared.
    11-25-2015 05:26 PM
  2. Jeremiah Jilk's Avatar
    Same problem... No Visual Voicemail on AT&T.
    11-25-2015 06:14 PM
  3. sketchy9's Avatar
    Have you actually received a voicemail? When I installed the W10 preview on my 830 I needed a pending voicemail and then I was prompted to set up VVM.
    11-25-2015 06:19 PM
  4. sklinger83's Avatar
    No Visual Voicemail here either. Went into a store, the rep removed my Visual Voicemail and had me set up my Voicemail box again. After receiving a voicemail post these actions, still no VVM.
    jdballard likes this.
    11-25-2015 07:26 PM
  5. DLong4's Avatar
    I had to call AT&T this morning, as I had no voicemail service at all. The customer care rep explained that my voicemail had expired, and she re-added that service to my account so that callers can leave messages. Surprisingly, she indicated that because I had bought an unlocked phone rather than an AT&T phone, that there will never be visual voicemail on it, just the basic voicemail.
    11-26-2015 09:46 AM
  6. PepperdotNet's Avatar
    That is the current excuse they use because something is broken in their VVM when it comes to dual-sim phones. My unlocked, unbranded 1020 worked perfectly.
    11-26-2015 10:18 AM
  7. Alain_A's Avatar
    I had to call AT&T this morning, as I had no voicemail service at all. The customer care rep explained that my voicemail had expired, and she re-added that service to my account so that callers can leave messages. Surprisingly, she indicated that because I had bought an unlocked phone rather than an AT&T phone, that there will never be visual voicemail on it, just the basic voicemail.
    I have it on my L830...from ATT
    11-26-2015 11:44 AM
  8. tai4de2's Avatar
    VVM is not supported on dual-SIM WP devices. It's not a locked vs. unlocked thing.
    11-26-2015 03:46 PM
  9. PepperdotNet's Avatar
    I'm surprised to find this issue isn't in Feedback so I added it.
    HoosierDaddy likes this.
    11-26-2015 05:04 PM
  10. scionluna's Avatar
    @PepperdotNet, could you post the link? Visual voicemail is a convenience for me and far easier than basic voicemail.
    I am very surprised that the 950 XL does not have it.
    11-27-2015 12:30 AM
  11. intltrojan's Avatar
    sorry for my ignorance. What/Where is "Feedback"
    11-27-2015 02:32 AM
  12. Billy Cantor's Avatar
    Unfortunately, from what I understand, Visual Voice Mail requires AT&T software (or at least AT&T provisioning) to be flashed into or pushed to a phone for Visual Voicemail to work. That is available on the AT&T retail Lumia 950s, but I have not found anyone who has been able to get VVM working on AT&T yet with an unlocked Lumia 950 or Lumia 950 XL.

    PepperDotNet -- the Lumia 1020 was available through AT&T, so I suppose it is possible that they provisioned your unlocked device expressly to support it. But after searching a lot of forums and reviewing information from both AT&T and Microsoft, it seems that getting VVM to work on a non-AT&T phone is an exception to the rule.

    I would really love VVM (and HD Voice if possible) on a Dual Sim Lumia 950. Would be awesome! If anyone is able to make this combo work, please let us all know.
    11-27-2015 06:14 AM
  13. gerrymad's Avatar
    I had to call AT&T this morning, as I had no voicemail service at all. The customer care rep explained that my voicemail had expired, and she re-added that service to my account so that callers can leave messages. Surprisingly, she indicated that because I had bought an unlocked phone rather than an AT&T phone, that there will never be visual voicemail on it, just the basic voicemail.
    That is not the real issue. This is also a problem on T-Mobile with this phone. My last phone was an unlocked 1520.3 and before that I had an AT&T HTC 8X which I unlocked. Both of those phones had visual voice mail on T-Mobile. Even after a reflash and clean install of W10 my 1520 had visual voicemail. Locked vs unlocked is not the real issue here.
    11-27-2015 08:03 AM
  14. robertre's Avatar
    My voicemail went away when I get a new nano simm for my XL. I also lost LTE. I did an online chat with ATT and gave them the IME (or whatever it is called ) from my old 640 along with the simm number. I did not tell her I had it in 950XL. After she did her magic, I powered on the 950XL and my LTE came back and my voice mail came back as well, though I had to set it up. I did not get visual voice mail, though, and I hope that is not true what she said about it not ever showing up on the 950XL.
    11-27-2015 09:53 AM
  15. tai4de2's Avatar
    The built-in VVM is not supported on dual-SIM devices.
    11-27-2015 11:17 AM
  16. joeonsunset's Avatar
    VVM is not supported on dual-SIM WP devices. It's not a locked vs. unlocked thing.
    Well since Microsoft advertises the 950 XL as normal, they should really either be planning an update to fix the issue or else include a caveat in their marketing that there is no visual voicemail.
    11-27-2015 02:25 PM
  17. CX1's Avatar
    Just talked to 3 different reps at MS Store over the phone. One claimed to be a manager. None of them had a clue if visual voicemail worked or not. One of them was "Googling", his words, to find the answer. What a complete joke of a product release.
    11-27-2015 03:03 PM
  18. msirapian's Avatar
    I'm surprised to find this issue isn't in Feedback so I added it.

    Surprised you didn't find it, already reported this in English and French in Feedback (535 DS here) ;)
    11-27-2015 05:04 PM

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