12-01-2015 08:08 AM
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  1. TechAbstract's Avatar
    It's still in stock for those that want to pay but not for those with a promo code.

    "PROMOTIONAL CODE MUST BE REDEEMED THROUGH THE ONLINE MICROSOFT STORE BY 02/29/2016 WHILE SUPPLIES LAST."

    I am guessing they already ran out of supply for the free dock.
    11-27-2015 12:38 AM
  2. anthonyng's Avatar
    Must be a little mistake, it couldn't possibly be already out... they are still releasing the phone in other countries.
    11-27-2015 12:41 AM
  3. david90531's Avatar
    MS Store Canada online shows Out Of Stock right now so I can't claim it...
    11-27-2015 12:45 AM
  4. Marcin Dabrowsky's Avatar
    I got mine early afternoon. I refuse to believe ms would run it on the "official physical store release date".

    Although I am extremely grateful to have the phone, I just say this entire launch was a joke compared to other brands. The only worse launch I've seen dear to my heart were several blackberry launches. Ugh still makes me sick.
    11-27-2015 12:59 AM
  5. Keith Wallace's Avatar
    It's funny, I brought up how asinine this concept of getting the free dock through all of this crap, and people said I was being whiny and entitled. No, it was because doing this stuff screws your customers sideways and treats them like crap. There's no logical reason they couldn't just have them in-store and include them with the purchase.
    11-27-2015 01:08 AM
  6. anthonyng's Avatar
    10 - 12 weeks ? Are you kidding !
    I just got a shipment confirmation email from Microsoft for my display dock! Is traveling by dingy from Vietnam? lol
    11-27-2015 01:58 AM
  7. HoosierDaddy's Avatar
    10 - 12 weeks ? Are you kidding !
    1 day is within 10-12 weeks. Just CYA words. When you order it you get the normal delivery estimate for anyone ordering a dock. My order said within 2 weeks I think. I expect it in less than a week.
    anthonyng likes this.
    11-27-2015 07:02 AM
  8. Sunstorming's Avatar
    I got my redeem code to work. I also entered it 1 hour after I got the phone, which was on Wednesday afternoon, so maybe I was fast enough to not get the out of stock error
    11-27-2015 09:22 AM
  9. robertre's Avatar
    It took me from Wednesday night to mid day on Thursday to get my email with the link and code. It had gone out of stock before I got the email, but came back in stock by the time I ordered mine. It said it would take 4 to 6 weeks, though it shows you can order it again on the store this am with a December 16 ship date, so hopefully I will get it a lot sooner. It is glitchy and frustrating I agree, but hopefully everybody who buys one will get their dock. I was worried a lot myself until it all worked out.
    11-27-2015 09:59 AM
  10. tedj101's Avatar
    It's funny, I brought up how asinine this concept of getting the free dock through all of this crap, and people said I was being whiny and entitled. No, it was because doing this stuff screws your customers sideways and treats them like crap. There's no logical reason they couldn't just have them in-store and include them with the purchase.
    Actually, there is. If they are being given out in the store, then you know whether you will get one or not. If you have to jump through hoops later you don't and many at the end of the cycle will buy hoping to get one when they are no longer available. There area also a number of people who will never bother to jump through the hoops to get one so they end up making more sales than the number of available premiums.

    <TED>
    11-27-2015 10:27 AM
  11. tedj101's Avatar
    1 day is within 10-12 weeks. Just CYA words. When you order it you get the normal delivery estimate for anyone ordering a dock. My order said within 2 weeks I think. I expect it in less than a week.
    Yeah, I noticed the same thing...
    11-27-2015 10:28 AM
  12. DLong4's Avatar
    I activated the phone on Wednesday night. On Thursday morning I downloaded the Lumia Deals app and requested an email. That email came late Thursday with the redeem code. By then, the redeem link indicated the item was sold out. Just now I tried it again, and was able to get in and redeem the code. The order status says 4 - 6 weeks for delivery.
    11-27-2015 12:11 PM
  13. TechAbstract's Avatar
    It's working now. I was able to put in promo code. 4-6 weeks delivery.
    11-27-2015 01:05 PM
  14. anthonyng's Avatar
    and you were all so negative! :D
    11-27-2015 01:09 PM
  15. cb950xl's Avatar
    I had been trying for over a day and was getting out of stock message. I left it there and would go by the computer and it F5, it finally came up and I was able to get an order into the system!!!! I have gotten an email stating that they will let me know when it ships.
    11-27-2015 02:32 PM
  16. TechAbstract's Avatar
    and you were all so negative! :D
    They probably read our thread and fixed it.
    11-27-2015 02:48 PM
  17. LaRae White's Avatar
    Try going to the Store app on your phone and updating all the apps. I was having the same problem as you for a couple days until I finally did this. Even though the Lumia Offers app doesn't show as an app that needs updating, as soon as I did this, it worked for me.
    11-27-2015 05:16 PM
  18. tedj101's Avatar
    Well for all the talk about delaying shipment of the free docks, I just got a notice from MS and a UPS tracking number. I couldn't have asked for any better service on a Phone I received about 4PM on Wednesday.
    11-27-2015 06:11 PM
  19. ksj1's Avatar
    They seem to have fixed the issue. I just tried again and it accepted my order this time.
    11-27-2015 06:14 PM
  20. nokia4life's Avatar
    I was able to order the free dock just now seems to be back in stock.
    11-27-2015 07:15 PM
  21. phelme's Avatar
    Use sharp scissors to trim your micro-sim to a nano-sim. Worked or me.
    or get a cheap Nano cutter off Amazon or eBay. you'll likely have to sand the SIM a bit thinner too. I did with mine.

    Some local cellular repair shops will do it for you too.
    11-27-2015 07:21 PM
  22. Babs75's Avatar
    I tried several times this morning and couldn't order it but tried again tonight and it went right through.
    11-27-2015 08:02 PM
  23. HoosierDaddy's Avatar
    Ordered the Dock on Wednesday. Was scheduled for delivery today, then suddenly changed to Monday. So MS did their part,
    11-27-2015 08:06 PM
  24. Sunstorming's Avatar
    Mine is shipped...

    snip_20151127231733.png
    snip_20151128083111.png
    Last edited by Sunstorming; 11-28-2015 at 07:31 AM.
    11-27-2015 10:18 PM
  25. Marsiss Tian's Avatar
    Just picked my XL up and when I go into the Lumia Offers app, it says there are no promotions available. Anyone else have the same? It can't bee that they're all redeemed right? If so, I'm going to flip on Microsoft seeing as how not all stores allowed preorders to be picked up early.
    Seems like due to region/language issue.
    For example, if it's a US based phone, region should be US and language should be English.
    When I was using another language not English, the app showed same message as yours. Then I switched back to English, the offer is there.
    11-27-2015 10:29 PM
66 123

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