How did you make it work? I have both the firmware and OS update, spent over an hour with att support technical advisor and he couldn't figure out why it wasn't working, either. He tried a number of settings, we would hang up so i could reboot, he'd call me back and something else. We must have gone through this process at least 6 times, and I'll repeat he called back in minutes every time. He hasn't given up either and is calling me Tues. to keep trying, and with hope one of you has the magic bullet. VVM has been enabled on their end. The visual voicemail icon is supposed to show up at the top of voicemail on the upper right. It does not. When I go into settings using the 3 dots on the lower right side nothing appears there either.