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  1. metsfan421's Avatar
    Why isn't there visual voicemail on the Lumia 950XL? This doesn't make any sense to me.
    11-28-2015 10:38 AM
  2. mdbuilder's Avatar
    VVM is carrier software.

    You can sign up for a free youmail account and install the app ISeeVM from the store
    11-28-2015 10:45 AM
  3. ashram's Avatar
    VVM isn't carrier software. From I have been reading though, it may not be supported on dual sim devices. Not 100% sure though.
    11-28-2015 10:59 AM
  4. CrownSeven's Avatar
    Has nothing to do with dual sim.

    If you did not purchase the phone directly from your carrier, it will most likely not work. If you have an old windows phone from them, and enter that IMEI id on your account, it should start working.
    11-28-2015 11:07 AM
  5. TexasLabRat's Avatar
    Has nothing to do with dual sim.

    If you did not purchase the phone directly from your carrier, it will most likely not work. If you have an old windows phone from them, and enter that IMEI id on your account, it should start working.

    I've had multiple unlocked/unbranded windows phones and they've all worked fine as far as visual voice mail. They've all been single-sim models. While I can't specifically point to the dual-sim as being the issue...there is a very strong correlation. i don't have my own XLdual-sim yet to test so when I get it I'll report my own findings. I'll be moving from a 830 RM-985 (single sim) Latin America country variant (that is working with VVM and LTE) to a MS store 950XL dual-sim..
    Alex Zapata likes this.
    11-28-2015 11:17 AM
  6. tangledW's Avatar
    Maybe I'm missing it, but it's not available on my AT&T 950 either.
    11-28-2015 11:41 AM
  7. Lrac1's Avatar
    Well all I can say if it's a dual sim issue - Microsoft failed again as don't care about dual sim... I shouldn't have to use an app that I'm having issues with to get visual voice mail when I pay $600 for a phone I use for business...
    11-28-2015 11:53 AM
  8. realwarder's Avatar
    When I hear that it is working on the XL I'll buy one.
    11-28-2015 11:53 AM
  9. tangledW's Avatar
    I think it's an AT&T issue as I don't see it on my AT&T 950 either.
    11-28-2015 01:36 PM
  10. tai4de2's Avatar
    Has nothing to do with dual sim
    Incorrect. It has everything to do with dual-SIM.

    WP has built-in support for VVM on AT&T and T-Mobile. However this support is not available on dual-SIM devices.

    If you have an AT&T branded 950 and can't get VVM then there is a provisioning issue because the AT&T branded device is a single-SIM config.
    11-28-2015 02:43 PM
  11. Unauthorized's Avatar
    Working fine on my 950XL Single SIM on T-Mobile Germany.
    11-28-2015 02:46 PM
  12. Joe920's Avatar
    Incorrect. It has everything to do with dual-SIM.

    WP has built-in support for VVM on AT&T and T-Mobile. However this support is not available on dual-SIM devices.
    You sound 100% certain, but can we read this from an official source somewhere? And do you happen to know if this is something that could be fixed with a firmware or OS update?
    metsfan421 likes this.
    11-28-2015 02:50 PM
  13. mdbuilder's Avatar
    Youmail + ISeeVM works perfectly on my dual sim 950XL
    11-28-2015 03:07 PM
  14. Joe920's Avatar
    Youmail + ISeeVM works perfectly on my dual sim 950XL
    I'll look into that. If this works really well maybe WC can do an article on this combo. Good for the app developer, and useful to the many new 950XL owners.
    rkamp likes this.
    11-28-2015 03:54 PM
  15. joeonsunset's Avatar
    You sound 100% certain, but can we read this from an official source somewhere? And do you happen to know if this is something that could be fixed with a firmware or OS update?
    I certainly hope that MS will release an update that allows for the disabling of the dual sim feature, along with providing support for visual VM and HD voice. Those features work fine on th AT&T Lumia 950--but I don't know about the unlocked version.
    11-28-2015 04:03 PM
  16. gerrymad's Avatar
    Has nothing to do with dual sim.

    If you did not purchase the phone directly from your carrier, it will most likely not work. If you have an old windows phone from them, and enter that IMEI id on your account, it should start working.
    I have not purchased any of my phones from the carrier (T-Mobile) and they worked. I am using the SIM from my old unlocked 1520.3. The 1520 worked the 950XL does not. The 1520 worked both with 8.1 and with 10.
    11-28-2015 04:13 PM
  17. Dzik's Avatar
    I have not purchased any of my phones from the carrier (T-Mobile) and they worked. I am using the SIM from my old unlocked 1520.3. The 1520 worked the 950XL does not. The 1520 worked both with 8.1 and with 10.
    Exactly the same here. Went from a working VM on my 1520.3 to non working VM on my day old 950XL.
    11-28-2015 05:38 PM
  18. mdbuilder's Avatar
    You last two responders realize that visual voice mail is not plain old voice mail? If reg. voice mail is broken call microsoft support.
    11-28-2015 06:48 PM
  19. gerrymad's Avatar
    You last two responders realize that visual voice mail is not plain old voice mail? If reg. voice mail is broken call microsoft support.
    Yes. I know the difference between visual voice mail and regular voice mail. Regular voice mail is fine, but this thread is about broken visual voice mail. The issue that visual voice mail does not work on the 950XL when it worked fine with other unbranded and unlocked devices. This is not an IMEI issue, locked vs unlocked issue. It is some compatibility with the 950XL and a likely culprit would seem to be the dual SIM issue as that has also apparently happened on other dual sim Windows phones.
    TexasLabRat likes this.
    11-28-2015 07:25 PM
  20. d33pth0u9ht's Avatar
    Hey Crown, have you done this and it worked? I have an old 640xl that I could if this is a verified method.
    11-28-2015 11:30 PM
  21. helichrysum's Avatar
    Change your greeting to "Thanks for calling... It's nearly 2016, so don't leave me a VM. Text me or email me. Cheers"


    Just kidding.... Sorta

    Posted via the Windows Central App for Android
    11-29-2015 12:16 AM
  22. d33pth0u9ht's Avatar
    Likewise... working well
    11-29-2015 12:30 AM
  23. metsfan421's Avatar
    Where on ATT's website can you add your IMEI? I'm logged in now and don't see anything, just shows unknown device, and no area to either manually enter the phone you have or a spot to manually add an IMEI from my old 1520.
    11-29-2015 11:20 AM
  24. metsfan421's Avatar
    I tried the YouMail setup, didn't even get to install the ISeeVM app, but the Youmail setup fails when it does a test call to me. I don't answer the call like it asks, then I get a voicemail that just says if it doesn't work, try the test call again. Any ideas? Just says call did not connect to Youmail.
    11-29-2015 11:30 AM
  25. TexasLabRat's Avatar
    I tried the YouMail setup, didn't even get to install the ISeeVM app, but the Youmail setup fails when it does a test call to me. I don't answer the call like it asks, then I get a voicemail that just says if it doesn't work, try the test call again. Any ideas? Just says call did not connect to Youmail.
    sounds like you might have made a typo in the forwarding code you had to key in on the phone
    11-29-2015 12:21 PM
165 123 ...

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