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09-10-2017 12:31 PM
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  1. ULTRA_NUUB's Avatar
    Same here. Started after the update never had issues before that

    Posted via the Windows Central App for Android
    08-29-2016 01:13 AM
  2. wps81's Avatar
    My 950 XL started random reboot after upgrade to 10.0.14393.189. Not notice any reboot before this.
    09-17-2016 07:23 AM
  3. Jimmie Lee's Avatar
    I've been having rebooting issues since the last update that I received. So, not sure if it's update related or not. Last night, my phone was sitting next to me while I was in bed and I heard it vibrate as it was rebooting. Immediately, I thought, "Maybe, it's one or more of the background apps I've allowed to run in the background!" As a result, I've turned all my background apps to the "No" status as of last night. So far, I have had no reboots today. I plan on changing the "No" status to the "Yes" status in the background apps sections one app and one day at a time to see if I can find the culprit, assuming it's an app issue. I tend to save apps to my phone, not an SD card. Keeping my fingers crossed.
    10-02-2016 04:20 PM
  4. anthonyng's Avatar
    My last saturday was especially bad for random reboots, sunday seemed pretty stable for some reason. Must be something related to a server we are connected to or something!
    10-03-2016 01:04 PM
  5. Jimmie Lee's Avatar
    Well, it doesn't appear that my random reboots were related to any apps or apps allowed to run in the background. Aside from that issue, I was also having the issue of my phone not following through during what I can transitions or screen changes. For example, if I was on the main start screen and I wanted to go into Facebook, I would tap the Facebook tile, the screen would go black quickly, and then Facebook would open. This is what the phone normally does when I wanted to navigate somewhere. However, instead of the screen quickly going black and the destination opening, my phone would often go black and stay black. The app or tile I tapped on would not open. I would just have a black screen. If I let my phone set long enough, it would reboot, but I would just hold the power button down and reboot it myself, because I did not want to wait for it to do it on its own.

    The fix came when my dad suggested that I remove my battery and then put it back. I had done this already with no positive results. However, when I did it, I just removed the battery and quickly put it back in the phone. After my dad brought it up to me, I decided to remove the battery, again, but wait a minute or so before I put it back. Once I did that, my phone has not been rebooting like it was doing daily. I hope this helps some of you.
    10-11-2016 10:30 PM
  6. MAK11's Avatar
    I keep posting the same thing since last July.....but anyways...your battery is shot (check my post history). The only way to "fix" this is you get a brand new battery (your phone is fine don't worry).
    10-12-2016 05:10 AM
  7. scotsguy42's Avatar
    Well, it doesn't appear that my random reboots were related to any apps or apps allowed to run in the background. Aside from that issue, I was also having the issue of my phone not following through during what I can transitions or screen changes. For example, if I was on the main start screen and I wanted to go into Facebook, I would tap the Facebook tile, the screen would go black quickly, and then Facebook would open. This is what the phone normally does when I wanted to navigate somewhere. However, instead of the screen quickly going black and the destination opening, my se phone would often go black and stay black. The app or tile I tapped on would not open. I would just have a black screen. If I let my phone set long enough, it would reboot, but I would just hold the power button down and reboot it myself, because I did not want to wait for it to do it on its own.

    The fix came when my dad suggested that I remove my battery and then put it back. I had done this already with no positive results. However, when I did it, I just removed the battery and quickly put it back in the phone. After my dad brought it up to me, I decided to remove the battery, again, but wait a minute or so before I put it back. Once I did that, my phone has not been rebooting like it was doing daily. I hope this helps some of you.
    I had same problem found out my battery was faulty since replacing it my phone hasn't rebooted once not even randomly like it used to that I have noticed anyway I have a standard 128gbcard in slot it hasn't even rebooted when I open certain apps either unless this has been patched the new battery solved my issues
    10-17-2016 09:16 AM
  8. Jimmie Lee's Avatar
    I had same problem found out my battery was faulty since replacing it my phone hasn't rebooted once not even randomly like it used to that I have noticed anyway I have a standard 128gbcard in slot it hasn't even rebooted when I open certain apps either unless this has been patched the new battery solved my issues
    Cool. Glad your issue was fixed as well.
    10-18-2016 07:13 PM
  9. Khurram_R's Avatar
    Thank you for letting me know it is a *battery* issue! I just assumed that it was a software issue (though I am on the Release Preview Ring so they should be pretty stable builds ...).

    My less than one year old Lumia 950 XL was becoming unusable due to frequent reboots, battery was draining fast and it seemed more stable when plugged in to a charger. I ended up carrying a battery pack and USB cable around.

    I took my phone to a Microsoft store and the Answers Desk guy said he didn't have any replacement batteries right now so he offered me a brand new phone and backing up the data from my old phone - new 950 XL is totally stable and all my data transferred over fine.

    I asked him if the new phone would develop the same problem and he said he didn't know ...
    11-01-2016 09:32 AM
  10. Sunstorming's Avatar
    I have a 950XL and since around 3 weeks ago it randomly reboots. Have tried a combination of the following,
    Bluetooth off
    Wireless off
    Wireless 2.4ghz
    no SD card
    Latest release build , hard reset
    latest slow ring build, hard reset, not restore from backup (latest config, today, rebooted 5 times already)

    Still reboots, the battery is holding a charge just fine... any ideas?
    12-20-2016 05:02 PM
  11. Thorgal Aegirsson's Avatar
    It might hold charge but still reboot because of battery. My battery problems started around the Anniversary Update so I thought it was the software issue. And maybe it was initially but then I found some posts about battery and started observing things a bit closer. My original battery at first caused problems when the level went down to 20-30%. As soon as I wanted to do something it would reboot or freeze. Anything actually but in particular something more power hungry, like taking pictures or opening a few ad-filled websites would cause this problem. Gradually the symptoms would start when battery was at 40% and recently even 50-60% of charge. That definitely indicates that something is wrong with electrical characteristics of battery. So, I went hunting for a new one. Oh, boy. Microsoft is just awesome when it comes to accessories and spare parts for their phones. I had to settle for some supposedly 'genuine OEM' battery from eBay. When it arrived it didn't look good. Had some scratches in the corners. Looked like some sort of refurbished. I put it in my phone, charged and exactly the same problems started but this time when the charge was at 70-80%. I put my old battery back. And again, good, good, good, battery goes down to 50%, the phone reboots. Then MS had a sale on their Lumias for Christmas. I got one for $299. Figured - if it doesn't work, I'll return it. So, I took the battery out of the new phone, put in the old one and voila! magically it works.
    Long story short - MS really screwed up with those phones. Again. They shipped phones with bad batteries with no way to replace them. BTW that makes me wonder what's the point of removable covers if they don't sell batteries...
    Didier3001 likes this.
    12-23-2016 10:13 PM
  12. Sunstorming's Avatar
    It might hold charge but still reboot because of battery. My battery problems started around the Anniversary Update so I thought it was the software issue. And maybe it was initially but then I found some posts about battery and started observing things a bit closer. My original battery at first caused problems when the level went down to 20-30%. As soon as I wanted to do something it would reboot or freeze. Anything actually but in particular something more power hungry, like taking pictures or opening a few ad-filled websites would cause this problem. Gradually the symptoms would start when battery was at 40% and recently even 50-60% of charge. That definitely indicates that something is wrong with electrical characteristics of battery. So, I went hunting for a new one. Oh, boy. Microsoft is just awesome when it comes to accessories and spare parts for their phones. I had to settle for some supposedly 'genuine OEM' battery from eBay. When it arrived it didn't look good. Had some scratches in the corners. Looked like some sort of refurbished. I put it in my phone, charged and exactly the same problems started but this time when the charge was at 70-80%. I put my old battery back. And again, good, good, good, battery goes down to 50%, the phone reboots. Then MS had a sale on their Lumias for Christmas. I got one for $299. Figured - if it doesn't work, I'll return it. So, I took the battery out of the new phone, put in the old one and voila! magically it works.
    Long story short - MS really screwed up with those phones. Again. They shipped phones with bad batteries with no way to replace them. BTW that makes me wonder what's the point of removable covers if they don't sell batteries...
    like you said yours did, mine also started acting wacked out even at 50% remaining capacity over the course of the past 3 weeks or so.

    Not sure where you are located, but I found 5 vendors selling brand new OEM batteries for the 950XL on eBay, for $15 shipped out of California.

    Ordered one, got here in 3 days. Thanks to all your help everyone, and it seems that it is, in fact, the battery.
    Last edited by Sunstorming; 12-30-2016 at 08:32 AM.
    12-25-2016 09:35 AM
  13. Thorgal Aegirsson's Avatar
    Yes, that's exactly what I got. Supposedly genuine with "Microsoft" written, looks exactly like the one that came with my phone with one small difference. The batteries that come with the phone have the production date. The one I bought on eBay didn't. And as I said - it definitely looked used or poorly made. The printed paper (or whatever it is) around the battery is not straight. For me it looks counterfeit, and I'm pretty sure it is. If it isn't then how come MS doesn't have them? Maybe I'm just not lucky. Either way I think MS should sell the batteries through official channels, so people wouldn't have to buy them on eBay from some third parties (with obviously no guarantees).
    But what's important it seems like definitely my problems were the battery - so, if anyone experiences similar symptoms, they should try to get a new one.
    Player Piano likes this.
    12-25-2016 04:33 PM
  14. Sunstorming's Avatar
    Yes, that's exactly what I got. Supposedly genuine with "Microsoft" written, looks exactly like the one that came with my phone with one small difference. The batteries that come with the phone have the production date. The one I bought on eBay didn't. And as I said - it definitely looked used or poorly made. The printed paper (or whatever it is) around the battery is not straight. For me it looks counterfeit, and I'm pretty sure it is. If it isn't then how come MS doesn't have them? Maybe I'm just not lucky. Either way I think MS should sell the batteries through official channels, so people wouldn't have to buy them on eBay from some third parties (with obviously no guarantees).
    But what's important it seems like definitely my problems were the battery - so, if anyone experiences similar symptoms, they should try to get a new one.
    Upon closer inspection, I fear you may be correct... the numbers are very close to matching but slightly off as is the font. Also, from 12% to 100% it never hit above 39% / hour charging rate, which is slow compared to the usual 78% rate I got with the original battery.... who knows.

    Microsoft (physical) store does not carry them and refuse to give me one from a phone there, or even sell one. So this is it as far as I can see.
    12-26-2016 07:27 AM
  15. Thorgal Aegirsson's Avatar
    Although it's very unpopular to say this at WC forums, MS is pretty clear that they don't want anything to do with Lumia line and they bet only on some mythical future paradigm shift. They don't make those phones anymore, they lower the prices constantly trying to get rid of them from stores. Absolutely no real support, no accessories like batteries. And on top of that, even if you go to a store the phones are hidden somewhere in the corner (if they're there at all).
    I was always a big fan of Windows phones and I even spent another $300 and bought another Lumia 950XL just because of this unfortunate battery. However as soon as this one breaks there's no other way to go but with iPhone or Android. That's the truth. Or you can keep buying new phones, from Acer, HP or whatever daredevil is going to make them in 6 months. If you're stubborn you can hold on to this system for many years to come. After all, we have almost 2017 and you can still buy a Blackberry for instance. But does it make it a smart choice? It's your decision...
    12-26-2016 03:34 PM
  16. Sunstorming's Avatar
    Although it's very unpopular to say this at WC forums, MS is pretty clear that they don't want anything to do with Lumia line and they bet only on some mythical future paradigm shift. They don't make those phones anymore, they lower the prices constantly trying to get rid of them from stores. Absolutely no real support, no accessories like batteries. And on top of that, even if you go to a store the phones are hidden somewhere in the corner (if they're there at all).
    I was always a big fan of Windows phones and I even spent another $300 and bought another Lumia 950XL just because of this unfortunate battery. However as soon as this one breaks there's no other way to go but with iPhone or Android. That's the truth. Or you can keep buying new phones, from Acer, HP or whatever daredevil is going to make them in 6 months. If you're stubborn you can hold on to this system for many years to come. After all, we have almost 2017 and you can still buy a Blackberry for instance. But does it make it a smart choice? It's your decision...
    I did manage to source a replacement battery, the correct one it seems this time, on eBay. Yes, eBay again. The numbers all match up, verified with the seller. Hope its the fix, because the first one I got was not genuine and would charge slowly, then invariably drain quickly. I'll post the guys eBay info when it gets here and I test it correctly.
    12-30-2016 08:37 AM
  17. SiGuy1988's Avatar
    I had the random reboot issue on my 950. I perused several boards looking for a solution. It's definitely battery related. I didn't want to buy a aftermarket battery on eBay. One guy on another thread suggested that the battery contacts are the issue. When picking up and moving my phone is when I notice the most reset. The fix for me was ingenious. About a 6 inch by 6 inch piece of paper folded in half a few times placed between the battery and the back panel. This damn piece of paper has corrected all my problems. The back panel on the 950 is weak and allows the battery to lose contact. After I put this piece of paper in there, my phone no longer resets, crazy right. Not a troll attempt, if you're having the reset issue, try it.
    JRDEMASKUS and Player Piano like this.
    01-13-2017 01:02 AM
  18. MrockNroll's Avatar
    Would a Mozo cover fix this? just wondering if anyone has tried this who was experiencing this issue.
    01-13-2017 09:59 AM
  19. SiGuy1988's Avatar
    I'm using the tudia case on mine.
    01-13-2017 10:39 AM
  20. phelme's Avatar
    My 950 XL started random reboot after upgrade to 10.0.14393.189. Not notice any reboot before this.
    this has been my experience as well. the latest update, 15007, hasn't made it any better. of course it all could be coincidence and it isn't software related.

    Mine has become basically unusable. It'll stay up anywhere from ~5-20 minutes and then the screen will freeze temporarily, go black and then reboot. Doesn't matter whether I'm doing anything with it or it's sitting idle on the table.

    The odd thing though is that I was able to get the 15007 update earlier yesterday and that takes like ~25 minutes to run. If this issue isn't software related when in normal boot state, then why did that manage to complete without the glitch??

    I've tried the folded paper against the battery trick mentioned above and that's done nothing for me.

    I have a couple batteries on the way and I hope that's the fix as it has been for some. I do fear though that I somehow flexed the case like I did with my old 1520 and it made some etch or component connection intermittent.
    01-14-2017 12:56 PM
  21. Joe920's Avatar
    this has been my experience as well. the latest update, 15007, hasn't made it any better. of course it all could be coincidence and it isn't software related.

    Mine has become basically unusable. It'll stay up anywhere from ~5-20 minutes and then the screen will freeze temporarily, go black and then reboot. Doesn't matter whether I'm doing anything with it or it's sitting idle on the table.

    The odd thing though is that I was able to get the 15007 update earlier yesterday and that takes like ~25 minutes to run. If this issue isn't software related when in normal boot state, then why did that manage to complete without the glitch??
    I wouldn't rule out software issues. For me the 15007 update made my 950XL unusable. A spontaneous reboot every 10-15 minutes. For me going to settings > system > about > more info > reset your phone (will erase everything!) and then restoring from a recent backup got rid of all the reboots. Not a single spontaneous reboot in over 24h. So clearly not ALL cases of reboots are due to the battery.
    Player Piano likes this.
    01-14-2017 01:01 PM
  22. phelme's Avatar
    I wouldn't rule out software issues. For me the 15007 update made my 950XL unusable.
    I suggest people who are on Windows IP look at this thread, about 15007 and reboots. I've now uninstalled Facebook and Facebook Messenger based on someone's suggestion there. And am going through the (lengthy!) background app list in System Settings and turning off stuff I don't need. We'll see.
    CRDeveloper likes this.
    01-14-2017 01:48 PM
  23. Player Piano's Avatar
    I wouldn't rule out software issues. For me the 15007 update made my 950XL unusable. A spontaneous reboot every 10-15 minutes. For me going to settings > system > about > more info > reset your phone (will erase everything!) and then restoring from a recent backup got rid of all the reboots. Not a single spontaneous reboot in over 24h. So clearly not ALL cases of reboots are due to the battery.
    I agree. My phone in production builds had been rebooting quite regularly. Since jumping in the slow ring a few days back I have not encountered a single random reboot.
    01-14-2017 02:11 PM
  24. phelme's Avatar
    FWIW. I don't want to jinx it...but... since I've uninstalled Facebook and Messenger, I haven't had a reboot in over 2.5 hours. Hmmm.

    (running 15007)

    Edit: it's now been over two days without any unwanted reboots. It looks like removing Facebook and its kin, Messenger did the trick for me. I'll likely try and reinstall them one at a time sometime in the future and see what happens. Unfortunately my nephews use Messenger or I wouldn't bother.
    Last edited by phelme; 01-17-2017 at 05:26 PM.
    Joe920 likes this.
    01-14-2017 04:32 PM
  25. zimilaci's Avatar
    Hey There,


    its funny, my 950Xl was put aside, and sometimes I charged it, updated, but not used... Never had any battery issues though.

    Now I am back on the latest release and although in Windows it says the battery is at 50% it stops and show the icon for the charging, does not even start. but when I put the charging cable in, it shows immediately 50%...


    so I guess the software somehow managed to mess up the battery info, somehow I will try to reset it....

    and yes random reboots, although I havent had those in the past

    So microsoft managed to mess up the battery through software...

    amazing.
    01-16-2017 01:06 PM
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