1. tschmi1988's Avatar
    Hallo,
    I noticed that Windows Hello on my new Lumia frequently stops operating. Windows Hello works first again when I reboot my phone.
    Has anyone else this problem? This is very annoying, but also strange.

    Regards, thanks
    12-05-2015 03:59 PM
  2. Cache's Avatar
    Had the phone since day before Thanksgiving. Only happened once.
    12-05-2015 04:21 PM
  3. jjmorgan64's Avatar
    I was just looking for this thread, seems to get progressively worse. it is currently stopping multiple times a day for me.
    Guess it's time for a hard reset.
    12-05-2015 06:47 PM
  4. Challenger51's Avatar
    I've used the phone fore more than a week and had this problem happen to me for the first time today. I restarted the phone and noticed Windows Hello is active again. I'm aware this is a BETA feature, but I'm wondering if this will be a reccuring problem? I'll post my findings in this thread.
    12-06-2015 09:32 AM
  5. pdch's Avatar
    Hasn't happened yet (had the phone since before Thanksgiving). I do tend to reboot my phone every couple of days - old habit.
    12-06-2015 01:11 PM
  6. sanien's Avatar
    Because it is beta POS. I have had it for 4 days and it has crashed multiple times every day. Also battery drains to under 10 % in 7 hours moderate use. No video, no Cortana very little gaming. Bluetooth and WiFi on though. The battery should have broken in with a minimum of 8 charge cycles. Very disappointed so far
    12-06-2015 01:18 PM
  7. jjmorgan64's Avatar
    Well an update, I hate reset no restore 3 days ago and have not had an issue since. Keeping my fingers crossed
    12-08-2015 12:20 PM
  8. Likwidz's Avatar
    I've had it stop working a handful of times since release day, usually have to reboot. I've had it reset where It lost my biometrics and had to calibrate it a couple of times.
    12-08-2015 01:33 PM
  9. kiteless's Avatar
    It stopped activating for me this morning. I have had it since November 26th. Checked the settings first and all seems fine, but it still would not come up. Rebooted and it started working again. Other than poor battery performance (that is now much much better, I guess there really is a break-in period) this is the first problem I have had with the new device.

    // Jason
    12-08-2015 02:27 PM
  10. hingethunder's Avatar
    That software is still in beta, unfortunately side effects are expected.
    12-08-2015 05:43 PM
  11. jjmorgan64's Avatar
    Found an easy way to force hello to crash, with the phone locked, take a picture and send via messaging, windows hello is gone til the phone reboots.
    12-29-2015 08:04 PM
  12. DeathMoJo's Avatar
    Found an easy way to force hello to crash, with the phone locked, take a picture and send via messaging, windows hello is gone til the phone reboots.
    Interesting, just got to replicate this. I posted this to the feedback app and you should do the same!
    12-29-2015 08:18 PM
  13. jjmorgan64's Avatar
    Interesting, just got to replicate this. I posted this to the feedback app and you should do the same!
    Already done
    DeathMoJo likes this.
    12-29-2015 08:55 PM

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