1. sph0308's Avatar
    My 950 XL doesn't seem to be recognized by my W10 laptop. I am using the included USB Type C cable which came with the phone and connected to a functioning USB port. The phone chirps and shows that it is charging but I get no notification that the phone is there on my PC, it doesn't show up in file explorer and it doesn't show up in phone companion. It's almost like I am missing a driver. Help !
    12-04-2015 05:11 PM
  2. RumoredNow's Avatar
    Try clearing out your USB drivers with this utility. View any installed/connected USB device on your system

    Anything marked Lumia or Nokia should be removed. Then plug in and let drivers load. Since you don't mention seeing drivers load, something is probably conflicting and preventing that first identify stage.
    cdayo likes this.
    12-06-2015 08:45 PM
  3. cdayo's Avatar
    Worked a charm. Cheers.
    RumoredNow likes this.
    12-07-2015 06:50 PM
  4. J F Stager's Avatar
    I, too, found this impossible. And frustrating.
    In the past (Windows 8.x and previous Windows Phones before 950XL) this was automatic and transparent.
    With Windows 10 and Windows Phone 10 there is a new step that seems to be required
    1.On your Windows 10 PC, find the app "Phone Companion". It was alphabetized on my PC under letter P
    2. Run the "Phone Companion" app. That's all there is to it.
    You may have to be patient, now, while your handheld is "recognized" - mine only took a minute.
    Now, using the Windows Explorer app you'll see your "Windows Phone" listed under "Devices and drives".
    From this point it is the same as the good old days (prior to Windows 10).
    06-19-2016 06:45 PM
  5. real0395's Avatar
    I, too, found this impossible. And frustrating.
    In the past (Windows 8.x and previous Windows Phones before 950XL) this was automatic and transparent.
    With Windows 10 and Windows Phone 10 there is a new step that seems to be required
    1.On your Windows 10 PC, find the app "Phone Companion". It was alphabetized on my PC under letter P
    2. Run the "Phone Companion" app. That's all there is to it.
    You may have to be patient, now, while your handheld is "recognized" - mine only took a minute.
    Now, using the Windows Explorer app you'll see your "Windows Phone" listed under "Devices and drives".
    From this point it is the same as the good old days (prior to Windows 10).
    Hm strange, I never had to do this with my lumia 950xl. It recognized it automatically/installed the drivers. In fact, I've never opened the phone companion app.
    06-21-2016 02:49 PM
  6. PGrey's Avatar
    Hm strange, I never had to do this with my lumia 950xl. It recognized it automatically/installed the drivers. In fact, I've never opened the phone companion app.
    Mine's the same, it recognizes it fine.
    Performance is another story though, ever since the 200-series builds, browsing my phone to get pictures is almost un-usable. I've checked my USB driver chain for something odd, but haven't found anything. Other high-speed USB devices work great, are screaming fast, etc. Not so much my 950XL, it sometimes fails to enumerate, crashes explorer, etc, all while dragging along.
    06-21-2016 04:08 PM
  7. real0395's Avatar
    Mine's the same, it recognizes it fine.
    Performance is another story though, ever since the 200-series builds, browsing my phone to get pictures is almost un-usable. I've checked my USB driver chain for something odd, but haven't found anything. Other high-speed USB devices work great, are screaming fast, etc. Not so much my 950XL, it sometimes fails to enumerate, crashes explorer, etc, all while dragging along.
    I haven't tried it in the new build yet, but in .318 at least I did notice file transfer speeds to be slow but didn't experience any crashes. The weird thing is that it would only really slow down at the end of the transfer like it got stuck on something, though the speeds before nearing the end could definitely be faster.
    06-21-2016 09:29 PM

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