12-10-2015 05:18 PM
30 12
tools
  1. Witness's Avatar
    Sorry to see you're having issues. Since you're still within 2-3 weeks of purchase, I suggest you buy the extended warranty.
    12-09-2015 04:43 PM
  2. djeire84's Avatar
    Off topic slightly, but may I ask how so exactly? I've always thought a hard reset or may even two was as good as it gets. If I could benefit from actually re-flashing more....

    All you need do is install the program and it does it all for you, as your not relying on the internal memory for the reset but rather coming from your pc via the usb. Found it much better then the reset.
    12-09-2015 04:54 PM
  3. anguilla1980's Avatar
    All you need do is install the program and it does it all for you, as your not relying on the internal memory for the reset but rather coming from your pc via the usb. Found it much better then the reset.
    In what way was it better for you tho? As in, what was not corrected doing a hard reset but was with re-flash? In other words, I'm wondering if in your case it was a firmware issue that was resolved or an actual OS issue, or radio stack, BT stack, etc.
    12-09-2015 05:15 PM
  4. Ten Four's Avatar
    Exactly what do you think that will accomplish if they don't have a replacement phone?
    That's probably BS--I've worked in retail, mailorder, and online sales and in cs. Professionals will find a way to make their customers happy, even if it takes overnighting a product to someone. One place I worked during the Christmas mad rush the President/owner of the company would work the shipping room, loading trucks, moving pallets and such to make sure the product got out the door. He had zero tolerance for late deliveries or the phone not being answered by a human within three rings. Unfortunately, very few businesses have professional staff because they don't pay enough and there is no long-term future in it for any of the employees.
    12-10-2015 09:21 AM
  5. djeire84's Avatar
    In what way was it better for you tho? As in, what was not corrected doing a hard reset but was with re-flash? In other words, I'm wondering if in your case it was a firmware issue that was resolved or an actual OS issue, or radio stack, BT stack, etc.

    I have found overall improvements in the phone. Its much faster all more smoother and I have found it more reliable to do it this way! I haven't had problems with my hardware but I have found that flashing the phone is greater.
    12-10-2015 05:18 PM
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