1. Sfairat's Avatar
    Hello,
    Erase protection is one of the major security features all phones (and Windows Phone, AFAIK), have. At least, I thought so a couple of hours ago :) So, I wanted to enable it. I've read the guide here ( windows.microsoft.com/en-us/windows/protect-my-phone ) on MS site, and it's stated here that now it's only enough to log in with Microsoft account on the device and it'll be turned on. OK, did that. Sadly, there is no mention of erase protection anywhere in settings, and also in MS account / devices. So, in order to test it, I tried to make a reset, and it went "well" without asking me to log in into my MS account (it's also stated on MS site that you should be asked for your MS account password after you agree to reset the phone, so, sadly, I didn't have a chance to interrupt the actual reset) :(.
    So, the question is, does anyone know a way to turn this feature on and if yes, why MS did it so hard to find?
    12-09-2015 12:19 PM
  2. JettleMania's Avatar
    does anyone know a way to turn this feature on and if yes, why MS did it so hard to find?
    Yes. Look under Settings >> Update & Security >> Find My Phone.

    For me, activating the 950xl (with the sim IN) automatically enabled Reset Protection. I experienced the same behavior after a factory reset, as well.
    12-09-2015 12:34 PM
  3. Sfairat's Avatar
    That's strange :/ Here is everything I have under Find my phone.
    wp_ss_20151209_0001.jpg
    Have you been asked to enter your account info before the phone allowed you to reset?
    12-09-2015 01:00 PM
  4. NorthFaceHiker's Avatar
    Yes. It does ask you for account info before reset. If you skip it and forcibly flash the device, such as through the WDRT tool, you will be required to log into account.microsoft.com and obtain a 5x5 recovery key before you can proceed through OOBE and set up the OS again.
    fdruid likes this.
    12-09-2015 01:51 PM
  5. Sfairat's Avatar
    Yeah, but the problem is that I can find no way to enable it (you can see the screenshot of find my phone screen). I think now that it's a region-restricted option and in my region it's not available. But you know, making this option region-restricted is a really, really bad idea :/
    12-09-2015 02:41 PM
  6. Corwin_Amber1's Avatar
    But unfortunately it is the same for my Lumia 950XL - bought from TMO Germany, MOID TMO-DE. It is not offering the option under Settings -> Security -> Find my phone, just the two options above. Also when checking my IMEI for the status of reset protection on the microsoft site, it is telling me that it is off. It was like that out of the box.

    This is a little unsatisfying :-/ Is there anything that can be done regarding that?

    Thanks,
    Corwin
    12-09-2015 02:42 PM
  7. JettleMania's Avatar
    That's strange :/ Here is everything I have under Find my phone.
    Click image for larger version. 

Name:	wp_ss_20151209_0001.jpg 
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Size:	60.8 KB 
ID:	118608
    Have you been asked to enter your account info before the phone allowed you to reset?
    Gosh, that's very interesting. Which version of the OS and which firmware revision do you have?

    Mine:

    OS Build 10.0.10586.29
    Firmware revision 01078.00017.15454.29005

    And, yes, I was asked for my username/password when I performed the factory reset.

    P.S. I have the dual SIM, US model.
    12-09-2015 02:46 PM
  8. Sfairat's Avatar
    Here is the info. Looks like firmware revision is slightly different. Windows device recovery tools says it's the latest rev available on server for my device.
    My device was bought in Ukraine, so I assume this may be related to the european versions of the devices.
    wp_ss_20151209_0002_cr.png
    12-09-2015 03:07 PM
  9. JettleMania's Avatar
    Yeah, I'm guessing you are right. Perhaps there is some European regulation or some other technicality preventing MS from right now offering the reset protection in your model. If it's been offered before, I'm sure they'll work it out... eventually.
    12-09-2015 04:53 PM
  10. PepperdotNet's Avatar
    For the US model, it's offered during initial setup just before asking for your MS account.
    12-09-2015 06:28 PM
  11. Corwin_Amber1's Avatar
    Nope, it certainly was not offered / asked for here, as I am quite aware of the feature and would have opted in instantly. Bummer :-/
    12-10-2015 05:05 AM
  12. Pete's Avatar
    Hello,
    Erase protection is one of the major security features all phones (and Windows Phone, AFAIK), have. At least, I thought so a couple of hours ago :) So, I wanted to enable it. I've read the guide here ( windows.microsoft.com/en-us/windows/protect-my-phone ) on MS site, and it's stated here that now it's only enough to log in with Microsoft account on the device and it'll be turned on. OK, did that. Sadly, there is no mention of erase protection anywhere in settings, and also in MS account / devices. So, in order to test it, I tried to make a reset, and it went "well" without asking me to log in into my MS account (it's also stated on MS site that you should be asked for your MS account password after you agree to reset the phone, so, sadly, I didn't have a chance to interrupt the actual reset) :(.
    So, the question is, does anyone know a way to turn this feature on and if yes, why MS did it so hard to find?
    Yeah, it's odd. What I see on my 950XL doesn't tie in with this documentation, so I've reached out to Microsoft for clarification. Either the documentation is incorrect, or this is referring to a feature that isn't yet available (or maybe it's only available in certain circumstances).
    xandros9 and Sfairat like this.
    12-10-2015 05:23 AM
  13. Skynetz's Avatar
    I bought mine 950XL in Italy and I also don't have an option to activate reset protection..
    12-10-2015 05:11 PM
  14. Corwin_Amber1's Avatar
    The problem is, thatr Reset protection is something that can only be done at production, at least Gabe aul said so in one of his tweets. I think they left it out in europe and have it in in US, because it is legally required in the US. Still it is very disappointing the way it is. OTOH, who will steal a Lumia ;) ;) ;)
    12-11-2015 07:14 AM
  15. Pete's Avatar
    Thanks to this thread, a documentation change request has been sent to the relevant team in Microsoft to change the content of this feature guide (i.e. to make it clear under what circumstances this feature is available). Hopefully this won't take too long.
    Harrie-S and GhostEchelon like this.
    12-11-2015 09:41 AM
  16. Sfairat's Avatar
    Thank you, Pete, for contacting them about this matter.
    It would still be better if they enabled it on all devices rather than clarifying why doesn't it work on some :)
    emigrating likes this.
    12-11-2015 01:01 PM
  17. Chalanthorn Chanmathikornkul's Avatar
    Will reset protection works when reset using the combination keys? +,-,lock,-
    12-14-2015 04:25 AM
  18. Pete's Avatar
    There's a new FAQ been created for the availability of this feature

    FAQ - Is the Reset Protection available on my Lumia device? - Microsoft - USA

    Other online documentation is also being updated.
    12-16-2015 02:23 AM
  19. Ethan Alvaree's Avatar
    Does changing your region to USA allow you to enable Reset Protection?
    07-26-2016 12:36 PM
  20. PGrey's Avatar
    Does changing your region to USA allow you to enable Reset Protection?
    Nope, here's the thread/discussion, mostly PepperDotNet and myself talking about the tech (and possibility of legal) sides:
    http://forums.windowscentral.com/mic...available.html

    -pete
    07-26-2016 12:41 PM

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