1. Verner's Avatar
    Hi when I try to open or create docs (Word/Excel/Powerpoint) etc on my 950XL. It is asking me to purchase an Office 365 subscription!
    I do have an Office 365 subscription. Surely the Office Apps on the 950, like my 930 just work.....
    It keeps telling me if I do manage to open Docs previously created that I cannot save them unless I get an Office 365 subscription!

    I have contacted Microsoft Support, who, very unusually have been useless. Never ever had a bad experience before with them.
    Not sure what to do.

    Anyone any ideas?

    Best wishes,
    12-10-2015 08:46 AM
  2. xandros9's Avatar
    1. Try reinstalling them.
    2. a hard reset may be necessary, but don't jump to that if 1 doesn't work.
    12-10-2015 08:50 AM
  3. A_Pieman's Avatar
    When you go to settings > accounts in one of the office apps what does it show?

    Mine has both my accounts in there, I have no trouble saving, one of my accounts has a 365 sub, but my main one doesn't
    12-10-2015 08:51 AM
  4. Verner's Avatar
    My Account is there.
    I am going to log off and reboot phone and see if it asks me to log back in.
    Thanks guys,
    12-10-2015 08:52 AM
  5. Verner's Avatar
    Logging out and rebooting then logging back in has worked! I thought I was going mad.
    Thanks guys.

    :-)
    12-10-2015 09:20 AM

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