1. westentertainer's Avatar
    argos would not refund for my 950 xl that was delivered when i had already purchased off CPW .they said the manufacture would contact me ,

    surely this can't be correct
    RumoredNow likes this.
    12-11-2015 11:33 AM
  2. Jason Siva's Avatar
    Sounds like the person who dealt with your refund wasn't bothered. Normally they'd take it back if it's under the return day policy. They would have mentioned if it was something you couldn't return for a full refund
    12-11-2015 11:38 AM
  3. westentertainer's Avatar
    so they were telling lies then , i mean argos is on my bank statement ,
    12-11-2015 11:46 AM
  4. oufc_gav's Avatar
    Distance selling regulations in UK say your right to cancel an order continue from the moment you order until 7 days after you receive the item. So therefore Argos, as the seller, are obligated to allow you to cancel for full refund.


    Your right to cancel an order
    The Distance Selling Regulations state that your right to cancel an order starts the moment you place your order and doesn’t end until seven working days from the day after you receive your goods.
    This is the minimum consumers must be given and many sellers choose to exceed this, so always check the terms and conditions in case you have longer to return your items.
    As this seven-day working period is the time you have to decide whether to cancel, by law the seller can’t say that you must have returned the goods within this time frame.
    Confirmation of your cancellation should be sent by email, letter or fax.
    RumoredNow likes this.
    12-11-2015 11:47 AM
  5. Adam Chapman1's Avatar
    Still waiting for the supplier to contact me to pick up my cancelled order that was delivered... On the phone again (6th time now) to Argos to chase it up... Let's see if I get told to call the supplier directly again..
    12-11-2015 12:01 PM
  6. westentertainer's Avatar
    Still waiting for the supplier to contact me to pick up my cancelled order that was delivered... On the phone again (6th time now) to Argos to chase it up... Let's see if I get told to call the supplier directly again..
    so you are having problems to ?
    12-11-2015 12:08 PM
  7. Adam Chapman1's Avatar
    so you are having problems to ?
    No end of problems. Got through to someone else. They are going to contact the supplier directly and give me a call back in 10-15 minutes. We'll see if that happens!!! Considering the suppliers phone lines apparently close at 5pm and don't work weekends (according to previous phone calls)
    12-11-2015 12:11 PM
  8. mathewhayward's Avatar
    I'm still waiting for my refund from my order I cancelled last Sunday
    12-11-2015 12:13 PM
  9. Adam Chapman1's Avatar
    My refund is "Pending" until the supplier collects up my order. They were meant to contact me for collection but haven't yet. I wonder if it is another email that they conveniently "didn't pick up".

    I have a 5 off voucher if anybody wants it?? Won't be ordering from Argos again that's for sure!

    Once bitten twice shy.
    12-11-2015 12:17 PM
  10. westentertainer's Avatar
    what i don't understand is that on my bank statement it states taken by Argos ,so they have my money
    12-11-2015 12:19 PM
  11. Adam Chapman1's Avatar
    I may resort to phoning my credit card company and forcing them to issue a refund. That'll get Argos' butt in gear.

    I'd suggest phoning up again, you'll likely get someone else who might be more useful...

    Still no call back from Argos. What a surprise!!
    12-11-2015 12:24 PM
  12. Brian McMahon's Avatar
    Get it on twitter, normally that works quite well to hurry them up
    12-11-2015 01:40 PM
  13. A_Pieman's Avatar
    I cancelled my order by phone on Wednesday, just got a text
    Hello, this is an important message from Argos. Microsoft have regrettably advised that, following some unexpected software issues, the release of the Microsoft Lumia will be slightly delayed. You will now receive you order no later than 18/12 and you will be notified once your order has been despatched. Apologies for any inconvenience caused and thank you for your patience
    Tried ringing them, but they don't recognise the order so get told they are busy and I will have to call back... At least they don't keep saying my call is important they just drop it to show how important it is to them.

    So I have cancelled again via their contact form.

    I may end up having to send them a registered letter ;) how very 21st Century.
    12-11-2015 02:06 PM
  14. rickt1's Avatar
    I cancelled my order by phone on Wednesday, just got a text


    Tried ringing them, but they don't recognise the order so get told they are busy and I will have to call back... At least they don't keep saying my call is important they just drop it to show how important it is to them.

    So I have cancelled again via their contact form.

    I may end up having to send them a registered letter ;) how very 21st Century.
    Also cancelled on Wednesday and just received the same text. I never received a cancellation email but wasnt worried before.
    12-11-2015 03:53 PM
  15. Adam Chapman1's Avatar
    Get it on twitter, normally that works quite well to hurry them up
    I've tweeted them 8 times in the past 4 days. Nothing, absolutely nothing back from them..
    12-11-2015 03:59 PM
  16. Brian McMahon's Avatar
    I've tweeted them 8 times in the past 4 days. Nothing, absolutely nothing back from them..
    Is it the @ArgosHelpers one your using?
    12-11-2015 04:26 PM
  17. slysy's Avatar
    Don't allow yourself to be fobbed off with the supplier. It's Argos where you bought it and it's Argos who you are legally entitled to a refund from.

    Even their website says
    You can cancel anytime from placing your order up to the end of a period 14 days after you take possession of the goods (or in the case of a multiple order, the last part of the order).
    Please take reasonable care of the goods, we are entitled to deduct an amount from the refund to reflect any loss in value of the goods supplied, if the loss is the result of unnecessary handling of the goods by you.
    Please make it clear when you cancel that you are cancelling under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.
    Source - Argos.co.uk Returns and Refunds

    Make sure you are following the relevant procedure to return it at that link
    12-11-2015 04:32 PM
  18. westentertainer's Avatar
    yes they keep saying the supplier who are they? so if i took a samsung microwave back does that mean samsung have to refund me ,,i don't think so!
    12-11-2015 04:57 PM
  19. rickt1's Avatar
    If have a problem I think will take a print out of that page and the phone to my nearest store and ask for a refund
    12-11-2015 07:05 PM
  20. westentertainer's Avatar
    just had a call off Argos direct returns ,they are picking phone up on 22 dec , so it might turn out ok after all ,

    will keep you posted .
    12-18-2015 10:54 AM

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