03-18-2016 12:50 PM
30 12
tools
  1. Mark Morales's Avatar
    So I finally got my T-Mobile sim card activated on my 950XL. After switching one of my lines from Verizon to ATT because of the 950XL, I decided to try a prepaid T-Mobile sim to compare service with ATT. The indicator for the T-Mobile sim shows 4G even though I am on an LTE plan. I called customer service 3 times and they insist that it is the same. But from my experience going back the many years (and many phones) I've had LTE service from both Verizon and ATT, the indicator always says LTE to indicate LTE service. So is it true that T-Mobile's indicator on the 950XL shows as 4G for LTE? And if it is the same as the reps say, why doesn't the indicator just say LTE like the other carriers? Or are the reps full of BS?
    12-12-2015 12:46 PM
  2. Zulfigar's Avatar
    That's weird actually, my XL says LTE for some areas, and 4G for others. Maybe it's an area thing?
    associatedpress likes this.
    12-12-2015 01:06 PM
  3. mijacs's Avatar
    Pretty certain I have seen LTE on my 950. You can check the sim settings to see what it says.
    Although in the end, as long as you are getting good speeds does it matter? Hmmm I would have to check if band 12 is lte or not.
    12-12-2015 01:09 PM
  4. jlangner's Avatar
    I would think would show lte. Have you had another T-Mobile phone same location that showed lte? Try speed test as well.
    12-12-2015 03:58 PM
  5. macros_1's Avatar
    So I finally got my T-Mobile sim card activated on my 950XL. After switching one of my lines from Verizon to ATT because of the 950XL, I decided to try a prepaid T-Mobile sim to compare service with ATT. The indicator for the T-Mobile sim shows 4G even though I am on an LTE plan. I called customer service 3 times and they insist that it is the same. But from my experience going back the many years (and many phones) I've had LTE service from both Verizon and ATT, the indicator always says LTE to indicate LTE service. So is it true that T-Mobile's indicator on the 950XL shows as 4G for LTE? And if it is the same as the reps say, why doesn't the indicator just say LTE like the other carriers? Or are the reps full of BS?
    The indicator for T-Mobile shows "T-Mobile LTE" when you are connected to their LTE signal. 4G indicates HSPA/HSPA+. Are you certain you're in a T-Mobile area with LTE coverage?
    jlangner and jmajid like this.
    12-12-2015 04:48 PM
  6. rdubmu's Avatar
    I am getting LTE coverage,make sure you go to sim settings and select the fasted data option
    12-12-2015 05:25 PM
  7. TexasLabRat's Avatar
    could be an APN problem
    libra89 likes this.
    12-12-2015 07:49 PM
  8. Deth_CrimsonX's Avatar
    I'm in Staten Island and NYC and I get lte. I switched from Verizon to t mobile as well.
    12-12-2015 08:32 PM
  9. gerryf19's Avatar
    Mine definitely says LTE when I am getting LTE and 4g when I get HPSA, 3g and 2g.

    While the 950 XL specs say it supports band 12, microsoft has not certified it with tmobile and it does not work. I have a couple of androids and an iphone that all get band 12 in my area but the 950 xl--nada. The Google Nexus 5x and 6p were released without Band 12, as were several other phones and it was later added with an update (google JUST updated their newest phones this past week) so I hope that Microsoft gets on the ball with this.

    It makes a pretty significant difference in my area (band 12). I live on the edge of the Detroit Metro area and I get great coverage just about everywhere and it works at home, but I know I will have trouble later this summer as I hit other parts of the state without band 12 support
    Andreas Lagos likes this.
    12-12-2015 10:17 PM
  10. Mark Morales's Avatar
    The indicator for T-Mobile shows "T-Mobile LTE" when you are connected to their LTE signal. 4G indicates HSPA/HSPA+. Are you certain you're in a T-Mobile area with LTE coverage?
    I had a chance to drive around town today since activating the T-Mobile sim yesterday and it's definitely just the area around my house which isn't too important because I use Wi-Fi here. But still, cruising around town, the indicator would constantly switch between LTE and 4G depending where I was at and even just sitting in the same spot. Man Verizon is just the best here... both coverage and speed. Wish I didn't have to switch to AT&T or T-Mobile.
    12-13-2015 07:43 PM
  11. Mark Morales's Avatar
    Mine definitely says LTE when I am getting LTE and 4g when I get HPSA, 3g and 2g.

    While the 950 XL specs say it supports band 12, microsoft has not certified it with tmobile and it does not work. I have a couple of androids and an iphone that all get band 12 in my area but the 950 xl--nada. The Google Nexus 5x and 6p were released without Band 12, as were several other phones and it was later added with an update (google JUST updated their newest phones this past week) so I hope that Microsoft gets on the ball with this.

    It makes a pretty significant difference in my area (band 12). I live on the edge of the Detroit Metro area and I get great coverage just about everywhere and it works at home, but I know I will have trouble later this summer as I hit other parts of the state without band 12 support
    How do you know you aren't getting Band 12?
    rdubmu likes this.
    12-13-2015 07:45 PM
  12. gerrymad's Avatar
    I had a similar problem at first. This is what fixed it for me.

    Go back into your SIM 1 settings and look for the "Cellular connection profile" drop down. I had originally selected T-Mobile and my service was horrible. Switch the drop down to t_mobile. This should reprovision the phone with new settings. You may also need to follow that up with tapping the update settings button. After I switched the connection profile my phone restarted and my connection has been great.
    12-13-2015 07:56 PM
  13. TexasLabRat's Avatar
    Mine definitely says LTE when I am getting LTE and 4g when I get HPSA, 3g and 2g.

    While the 950 XL specs say it supports band 12, microsoft has not certified it with tmobile and it does not work. I have a couple of androids and an iphone that all get band 12 in my area but the 950 xl--nada. The Google Nexus 5x and 6p were released without Band 12, as were several other phones and it was later added with an update (google JUST updated their newest phones this past week) so I hope that Microsoft gets on the ball with this.

    It makes a pretty significant difference in my area (band 12). I live on the edge of the Detroit Metro area and I get great coverage just about everywhere and it works at home, but I know I will have trouble later this summer as I hit other parts of the state without band 12 support

    "has not certified it with tmobile and it does not work"

    Microsoft doesn't need to "certify" bands with individual carriers..that's the point of GSM. The phone was tested with band 12 in its FCC certification tests.

    That aside...I can verify that the 950XL Dual Sim (as purchased in the U.S. from the MS store) DOES indeed support band 12 on t-mobile. I have a t-mobile LTE cellspot which provides LTE over band 4. In this way, I know when my phone is connected to it...it has full bars throughout the house. As a test, I went into the field test menu and I locked out all LTE bands *except* band 12. Phone drops to 3 bars of LTE (and is still showing "T-mobile LTE" in the notification area). While I haven't figured out how to generate a report of what band is currently in use...I'd say this was a pretty definitive test and I'm convinced that the phone is operating on band 12 as expected.

    As an aside, while poking around in the field test menu stuff I came across an interesting entry in one of the LTE status reports in the "System Info" section: "Voice on LTE : Supported". Read into that what you will
    12-13-2015 08:37 PM
  14. gerryf19's Avatar
    go to your dialer, type in ##3282# to get into field test mode

    DON'T CHANGE ANYTHING YOU SEE IN HERE. Some people will suggest you try band locking to band 12, since Windows Mobile supports it and drive around looking to get a data connection that never comes. The problem with that is Windows Mobile 10 is still a little buggy--don't want to get stuck in band 12

    Anyway, go to NET MONITOR > ACTIVE NETWORK and then look for 1 EARFCN

    This is your band. You need to translate the numbers to something that makes sense, but EARFCN 5020=700MHz=Band 12
    12-14-2015 08:56 AM
  15. gerryf19's Avatar
    "has not certified it with tmobile and it does not work"

    Microsoft doesn't need to "certify" bands with individual carriers..that's the point of GSM. The phone was tested with band 12 in its FCC certification tests.

    That aside...I can verify that the 950XL Dual Sim (as purchased in the U.S. from the MS store) DOES indeed support band 12 on t-mobile. I have a t-mobile LTE cellspot which provides LTE over band 4. In this way, I know when my phone is connected to it...it has full bars throughout the house. As a test, I went into the field test menu and I locked out all LTE bands *except* band 12. Phone drops to 3 bars of LTE (and is still showing "T-mobile LTE" in the notification area). While I haven't figured out how to generate a report of what band is currently in use...I'd say this was a pretty definitive test and I'm convinced that the phone is operating on band 12 as expected.

    As an aside, while poking around in the field test menu stuff I came across an interesting entry in one of the LTE status reports in the "System Info" section: "Voice on LTE : Supported". Read into that what you will
    The phone does support it--I know that. I'm just saying that at the moment that Tmobile does not allow the connection.

    Google did the work and Tmobile threw a switch and said that the NEXUS phones will now get it.

    It is not a "certification" as to support, it is a certification by TMOBILE allowing the phones to use it.
    12-14-2015 08:59 AM
  16. TexasLabRat's Avatar
    The phone does support it--I know that. I'm just saying that at the moment that Tmobile does not allow the connection.

    Google did the work and Tmobile threw a switch and said that the NEXUS phones will now get it.

    It is not a "certification" as to support, it is a certification by TMOBILE allowing the phones to use it.
    As I mentioned, I know for a fact that it does work on t-mobile with band 12 because I specifically tested it. T-mobile doesn't "certify" phones to work on one band or another. AT&T has an IMEI whitelist but not t-mobile. They are very BYOD friendly and all you need is a SIM and the correct APN settings.

    I believe what you are referring to is the request from t-mobile to manufacturers to disable band 12 unless the handset supported VoLTE. In this case, MS has not done so and band 12 works for data even though it does not have VoLTE functionality on t-mobile.
    Last edited by TexasLabRat; 12-14-2015 at 01:01 PM.
    12-14-2015 12:31 PM
  17. TexasLabRat's Avatar

    Anyway, go to NET MONITOR > ACTIVE NETWORK and then look for 1 EARFCN

    This is your band. You need to translate the numbers to something that makes sense, but EARFCN 5020=700MHz=Band 12

    Good info. To add, I found this site which can aid in the translation:

    Frequency Calculator
    Last edited by TexasLabRat; 12-14-2015 at 12:46 PM.
    jmajid, Andreas Lagos and Mesbah like this.
    12-14-2015 12:36 PM
  18. DCW1000's Avatar
    Previous posts have settled the question, but I'll throw another one on the heap. In Southern California with T-Mobile SIM in a 950XL. It's showing LTE right now.
    12-14-2015 01:18 PM
  19. manoj252's Avatar
    Glad to hear Tmobile LTE bands work!
    libra89 likes this.
    12-14-2015 02:17 PM
  20. gerryf19's Avatar
    As I mentioned, I know for a fact that it does work on t-mobile with band 12 because I specifically tested it. T-mobile doesn't "certify" phones to work on one band or another. AT&T has an IMEI whitelist but not t-mobile. They are very BYOD friendly and all you need is a SIM and the correct APN settings.

    I believe what you are referring to is the request from t-mobile to manufacturers to disable band 12 unless the handset supported VoLTE. In this case, MS has not done so and band 12 works for data even though it does not have VoLTE functionality on t-mobile.

    So, you have seen actual data on band 12 ?

    I've got 4 phones here--the other three are pulling band 12 right now, but the 950 xl is not.
    12-14-2015 11:25 PM
  21. TexasLabRat's Avatar
    So, you have seen actual data on band 12 ?

    I've got 4 phones here--the other three are pulling band 12 right now, but the 950 xl is not.
    Yes. I verified the band with your suggestion...frequency showed as 5035 which translates to band 12. I did a speedtest.net run with wifi off to verify is was actually functional.
    Andreas Lagos, libra89 and Mesbah like this.
    12-14-2015 11:39 PM
  22. gerryf19's Avatar
    that is interesting...where do you live?
    12-15-2015 11:34 PM
  23. TexasLabRat's Avatar
    Austin
    12-16-2015 12:05 AM
  24. kappatau808's Avatar
    i would love to test out if LTE works. but i cant even get the damn phone. it arrived in hawaii 7 am saturday. scheduled delivery monday, never came. they rescheduled for tuesday. still not here. after weeks of trying to order i am not freakin stuck just waiting for ups to deliver the stupid thing and its been on the same island as me for 4 days now. freakin thing is like 30 minutes away. work schedule wont let me go and pick it up myself. motherfreakin 30 minutes away and taking more than 2days to deliver
    12-16-2015 02:32 AM
  25. gsjansen's Avatar
    I live in South Florida on T-mobile, and after following the steps above, I get 1 earfcn is 5035, which translates to band 12.

    Network Type LTE (FDD)
    E/U/ARFCN 5035
    Band Name Lower SMH blocks A/B/C
    Uplink Frequency
    (phone to base station) 701.5 MHz
    Downlink Frequency
    (base station to phone) 731.5 MHz
    Band Number 12
    Andreas Lagos likes this.
    12-16-2015 05:11 AM
30 12

Similar Threads

  1. 950XL wifi problems, keeps dropping connection to 5.0GHz network.
    By ArtieMcD in forum Microsoft Lumia 950 XL
    Replies: 19
    Last Post: 01-22-2016, 11:45 PM
  2. Replies: 1
    Last Post: 12-18-2015, 01:54 AM
  3. Windows 10 mobile
    By Srdjan Cupac in forum Windows 10 Mobile
    Replies: 2
    Last Post: 12-12-2015, 01:06 PM
  4. Will Surface 3 LTE work in Poland?
    By Windows Central Question in forum Ask a Question
    Replies: 0
    Last Post: 12-12-2015, 04:10 AM
LINK TO POST COPIED TO CLIPBOARD