1. Nightwish04's Avatar
    Get this every time I go into the sign in options. I put my pin in to unlock it but then get blocked again I'd I try to use hello again.

    Windows hello hadn't worked in the 8 days I've had the phone.
    12-13-2015 02:50 PM
  2. SteveSAPA's Avatar
    Get this every time I go into the sign in options. I put my pin in to unlock it but then get blocked again I'd I try to use hello again.

    Windows hello hadn't worked in the 8 days I've had the phone.
    Same thing happened to me. I did a soft reset twice & it fixed it.
    12-13-2015 08:01 PM
  3. Nightwish04's Avatar
    Same thing happened to me. I did a soft reset twice & it fixed it.
    Is that done by holding down the power button for 15 secs?
    12-14-2015 04:41 PM
  4. th34monk3ys's Avatar
    Try recalibrating maybe light messed your recognition
    12-14-2015 06:28 PM
  5. Nightwish04's Avatar
    Try recalibrating maybe light messed your recognition
    Tried that a few times.
    12-15-2015 08:20 AM
  6. th34monk3ys's Avatar
    I dunno much about the technology, does skin colour become a problem with facial recognition like face recognition on camera's?
    12-18-2015 12:06 AM
  7. Nightwish04's Avatar
    I dunno much about the technology, does skin colour become a problem with facial recognition like face recognition on camera's?
    Don't think so. And it's a iris scanner not facial.
    12-18-2015 09:46 AM
  8. Nightwish04's Avatar
    Does having a screen protector affect Windows hello?
    12-22-2015 08:45 AM
  9. Nightwish04's Avatar
    Ha ha. Found the problem. In sign in options, I had the require sign in set to never. Just changed it to every time and win hello works every time.
    01-02-2016 09:09 PM

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