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12-21-2015 05:49 PM
26 12
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  1. ReachJasonHere's Avatar
    I've had my 950 XL since the first day of shipping. For the most part, I love it. I finally added an SD card (SanDisk 128GB UHS-I from Amazon) and was excited to finally get my music all available offline (I have less than 10 GB so I like the idea). Anyway, I started by testing a few playlists, got a few downloads done and then boom, it spontaneously rebooted. OK, I cleared off the playlists and selected the app option to sync all music to this device. Every time I fire up Groove now, the phone reboots 3 times. According to my file explorer, no new music has been downloaded. Ideas? Anyone else having this issue?
    12-14-2015 03:52 PM
  2. anon(9709784)'s Avatar
    I've had my 950 XL since the first day of shipping. For the most part, I love it. I finally added an SD card (SanDisk 128GB UHS-I from Amazon) and was excited to finally get my music all available offline (I have less than 10 GB so I like the idea). Anyway, I started by testing a few playlists, got a few downloads done and then boom, it spontaneously rebooted. OK, I cleared off the playlists and selected the app option to sync all music to this device. Every time I fire up Groove now, the phone reboots 3 times. According to my file explorer, no new music has been downloaded. Ideas? Anyone else having this issue?
    Avoid downloading. The instability in its general behavior makes it almost useless. Sync'ing to the sdcard from local storage via USB connection may be more successful.
    12-14-2015 03:57 PM
  3. TexasLabRat's Avatar
    yeah it's not just a Groove issue..it seems to be an SD card issue in general. I gave up and just pulled my card out until such time that a fix is rolled out.
    12-14-2015 04:20 PM
  4. th34monk3ys's Avatar
    It's the sd card, I use Samsung evo sd card 128gb it's fine!
    12-14-2015 05:27 PM
  5. ReachJasonHere's Avatar
    It's the sd card, I use Samsung evo sd card 128gb it's fine!
    So, you were able to do full sync of several GBs of Groove music data to your SD Card? I even tried just copying it over vie Explorer on my Wind 10 Desktop and the phone started rebooting so long as the SD Card was the destination.

    I made my internal storage my default for music and then changed the setting in Groove again to sync all music to this device. It worked well but several of my OneDrive songs didn't make it into the "OneDrive Cache" -not sure why. So, I manually copied my main music folder to the internal phone storage via Explorer and after a bit, Groove had cataloged everything and all of my music is now available offline. It worked for my because my music is less than 15GB but that solution won't work for everyone. I'd like to use my SD card but would like to be confident that buying yet another card (the EVO) would be worth it =or perhaps it's just a software bug that MS needs to smooth out? So, I'm functional but wanting to use the SD functionality as it was intended, go figure!?
    12-15-2015 09:51 AM
  6. pvcleave's Avatar
    I have a 200GB card with around 70GB of music on it and about 24GB of video and do not have any problems. I have downloaded a few from OneDrive, some using my music pass, but a vast majority were synced to the card using Media Monkey. (I like to own the CD and rip lossless)

    It could be your card, but there could be a file, you may want reformat your card and try again.
    12-15-2015 11:07 AM
  7. snakebitten's Avatar
    I got lucky and have no issues with my Groove music on an SD card. But I say lucky because it does appear that the SD card feature of the 950(XL) is a temperamental buggar. And I don't think anyone can guarantee a specific brand\model of card is the solution. (From what I read)
    I suspect that this issue will get addressed over time. Sure am happy that these aren't 8 Gig or 16Gig phones! With 32, I wouldn't really have to suffer while I wait.
    ReachJasonHere and wpctrlfan like this.
    12-15-2015 11:20 AM
  8. SashaSolitaire's Avatar
    I have over 40GB of music, 2GB of books and 14GB of maps on my 64GB SanDisk UHS-I card (almost maxing out the 58.2GB of available space). Granted, I copied over everything to the card from my laptop using a card reader, but have only one issue in accessing anything on my card. There's a slight lag of about a second or two, before any media starts playing. Other than that, no issues. Removable storage is awesome
    12-15-2015 01:50 PM
  9. ReachJasonHere's Avatar
    Just took a photo and my phone rebooted. Guess where the photos are set to be stored? Yeah, SD Card. Ordering EVO because apparently I think I'm rich -or maybe just hope it will work better...
    12-15-2015 02:20 PM
  10. wpctrlfan's Avatar
    Yes I suffer from exactly the same problem (Lumia 950 XL):

    http://answers.microsoft.com/en-us/m...b-4e51fd32a1c6
    12-15-2015 02:29 PM
  11. gsjansen's Avatar
    I purchased the SanDisk Ultra 128GB microSDXC UHS-I Card, when amazon was selling it for $39.00. so far it is working flawlessly in my 950 xl using groove music.

    I have so far installed 7500 songs using file explorer on my surface pro three with the phone, and external drive connected through a hub.

    All the files that I selected copied over flawlessly, and play using groove. have set up several playlists, and have been playing them while connected to a jambox via Bluetooth. all works flawlessly so far.
    12-15-2015 02:50 PM
  12. th34monk3ys's Avatar
    I actually copied the 80gb over to my card, just much quicker all it had to do was re build library but I have no issues with reboot.
    12-16-2015 10:24 PM
  13. travisel's Avatar
    I'm using 128GB Lexar 1000x "UHS-II" half duplex microSDXC card with no problems yet! Backwards compatibly working 100%

    I'm using this card even if I know that my Lumia 950 XL only has support for UHS-I "SD104" format limited 104MB/s bandwidth.

    I used 75GB so far.
    Last edited by travisel; 12-16-2015 at 11:13 PM.
    12-16-2015 10:59 PM
  14. Swisschoc's Avatar
    There is definitely an issue with the SanDisk 128gb card. Came very close to sending my 950xl back thinking it was a fault with the handset constantly restarting randomly all the time. Fault now completely cured with the Samsung evo + sd card. Do yourself a favour and avoid using the SanDisk 128gb cards is my advice.
    12-17-2015 01:55 AM
  15. oufc_gav's Avatar
    There are lots of fake SanDisk cards around, and some have even made their way into big retailer stock.
    12-17-2015 03:11 AM
  16. cba191's Avatar
    200gb is working fine on my 950xl as well. I've got about 150gb of FLAC and mp3s on it. I've done direct to phone downloads and file transfers with no trouble.
    12-17-2015 03:30 AM
  17. EasilyTheBest's Avatar
    I have a Lumia 1520, I have tried a number of different cards but always have a problem on boot up saying that my card maybe be corrupt would I like to scan it.
    Only recently I have found that 7 of my friends and family who have all different Lumia phones and a different range of sd cards have this exact same problem.
    If you let the phone scan the card it reinstalls everything, it takes ages. It then works great for around a week then it's back to the exact same error message. Grrrrrrrrrr....
    12-17-2015 03:31 AM
  18. wpctrlfan's Avatar
    7 of my friends and family who have all different Lumia phones and a different range of sd cards have this exact same problem
    Tnx for your post! :) These friends are running WP8.1 I guess ?
    12-17-2015 06:49 AM
  19. th34monk3ys's Avatar
    There is definitely an issue with the SanDisk 128gb card. Came very close to sending my 950xl back thinking it was a fault with the handset constantly restarting randomly all the time. Fault now completely cured with the Samsung evo + sd card. Do yourself a favour and avoid using the SanDisk 128gb cards is my advice.
    Was that because I advised that card?
    12-17-2015 11:04 PM
  20. EasilyTheBest's Avatar
    Tnx for your post! :) These friends are running WP8.1 I guess ?
    12-18-2015 02:33 AM
  21. EasilyTheBest's Avatar
    Five of them are on 8.1 while me and my girlfriend are on Windows 10.
    I thought by upgrading to Windows 10 the problem would be solved but no such luck.
    I have tried two Samsung Cards 32gb and 64gb plus a Sandisk 64gb but they all do this.
    12-18-2015 02:36 AM
  22. AK1992's Avatar
    Hello sir just want to know that I'm using 640xl n m in warranty n want to update my phone will the m care charge money from me
    12-18-2015 02:44 AM
  23. ReachJasonHere's Avatar
    OK, I got and installed the Samsung EVO 128GB SD Card. I can now take pictures and video with it as the destination storage. I still cannot do any mass data transfers through the phone as it will eventually reboot. I was successful at deleting my DRM-free music from internal storage and installing the same folder via the PC card slot, then installing the SD in the phone. Groove re-indexed and everything seems fine with the exception of one unexpected reboot. We'll see going forward. It would appear that the Samsung card has provided more stability but it is still not performing as I would guess was the intent of engineers -would love to be able to move large files to and from the phone via Type-C but it will cause a reboot and failure -on either card.
    12-21-2015 01:23 PM
  24. pdch's Avatar
    I am using a Lexar 1000x 128gb uhs-Ui and have had no issues whatsoever. Copied all of my music and have taken quite a few long 4k videos.
    12-21-2015 02:31 PM
  25. JieXY's Avatar
    OK, I got and installed the Samsung EVO 128GB SD Card. I can now take pictures and video with it as the destination storage. I still cannot do any mass data transfers through the phone as it will eventually reboot. I was successful at deleting my DRM-free music from internal storage and installing the same folder via the PC card slot, then installing the SD in the phone. Groove re-indexed and everything seems fine with the exception of one unexpected reboot. We'll see going forward. It would appear that the Samsung card has provided more stability but it is still not performing as I would guess was the intent of engineers -would love to be able to move large files to and from the phone via Type-C but it will cause a reboot and failure -on either card.
    Get it replaced! Reboots associated with SD cards are highly likely due to hardware-related issues. I've replaced mine and never had any reboots even using the same SD card which previously was causing frequent reboots.
    12-21-2015 05:20 PM
26 12

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