1. Windows Central Question's Avatar
    Hi all,

    I need a help. My 950XL goes blank when making a phone call. I understand for it to go blank (may be) but if the call went into answering machine I cannot wake the phone up to hung up. Is this an issue?
    12-22-2015 10:13 AM
  2. norville2's Avatar
    Same thing happening to me, phone shut off last night reset it to get it back on and now when I dial a number the screen goes blank.
    01-20-2016 11:33 AM
  3. peter leung 10586's Avatar
    proximity sensor?
    01-20-2016 07:38 PM
  4. Jamesy_80's Avatar
    So how do you fix the problem??? Can I turn the proximity sensor off?
    05-05-2016 03:20 AM
  5. J Ice70's Avatar
    Does tour screen protector cover the proximity sensor? Even though it's clear it still interfered.
    Y C Neo likes this.
    05-05-2016 01:50 PM
  6. Y C Neo's Avatar
    Does tour screen protector cover the proximity sensor? Even though it's clear it still interfered.
    that is correct, especially if using those anti-blue light screen protector and there isn't an open hole for the proximity sensor.
    05-05-2016 06:48 PM
  7. peashooter14's Avatar
    that is correct, especially if using those anti-blue light screen protector and there isn't an open hole for the proximity sensor.
    guarantee it's your screen protector.
    05-06-2016 08:11 AM
  8. Corwin_Amber1's Avatar
    Same bet here, it usually is the proximity sensor being covered / dusted. I a device so new, I think it is covered. Dirty, Screen Protector...
    05-06-2016 11:59 AM
  9. albert albert2's Avatar
    I have the same issue the phone is new and this is happening from the first call I made

    Just got a new 950 xl once you press dial screen go black and never light again till the call ended , I moved the protector and still have the same issue
    Last edited by RumoredNow; 04-29-2017 at 05:20 AM. Reason: combine two posts
    04-29-2017 05:11 AM
  10. najgori's Avatar
    It looks like some sensor fail. Try to install aida64 from store and look at sensors option.
    I think that you need to see 9 different sensors,you will see if some of them not working.
    I tried official B2X-SMARTAPP but it's so irritating for use.
    JOL1985 likes this.
    04-29-2017 07:29 AM

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