01-10-2016 10:42 AM
29 12
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  1. tweedie's Avatar
    Treated myself an 950xl which arrived a couple of days before Christmas. Did a hard reset and didn't restore from previous backups. There is no more updates and had an os update yesterday hoping that it will fix my problem. Haven't installed much apps yet.

    Basically, a new microsoft bingo game caught my eye which i downloaded and played. The battery drained was pretty quick and came up with battery low warning. So plugged in the battery charger from mains. Charging icon appears.

    After a couple of minutes, phone switched off. Thought it was odd. Perhaps I disconnected the cable. Phone was very hot. Couldn't turn on, had to take battery out then back in again. Phone restarted.

    Got to about 50% charge, curiously played the game again whilst still plugged in. The battery just keeps going down and down until its dead again!

    This is the first time I have ever had where i am not to be able to use the phone whilst plugged in as power of phone is unable to charge itself quick enough! That cant be right can it?

    Anyone else experienced that problem, or anyone playing that microsoft bingo game with no problems?
    12-30-2015 02:56 AM
  2. xbrtll's Avatar
    I guess this can happen if the output current of the charger is not high enough. What is specified on the model you used? Does this happen with the one that came with the phone?
    12-30-2015 05:18 AM
  3. tweedie's Avatar
    I am using the original wall charger that came with the phone. I believe it's usb-C type connection. Just tried the same app on the Lumia 1020 (with it's own charger) and was able to charge the phone whilst playing the bingo game. So it's not the software that is the problem. The battery seems okay, quickly charging and can last 2 days if I am fugal. But when playing that game it just can't charge itself quick enough.

    I dreading to think how it would cope with continuum running a bit more complicated software then a relatively simple bingo game!
    12-30-2015 08:18 AM
  4. tweedie's Avatar
    Bump, anyone? Before sending it back to amazon
    12-30-2015 06:05 PM
  5. TennisGuy45's Avatar
    Something must be wrong with your phone.

    My 950xl has no issues playing games. Right now I am playing Final Fantasy and I can go hours (literally) and still not have my battery drained.
    12-30-2015 06:19 PM
  6. ronaldme's Avatar
    Low battery warning is really low battery, if the game is using inernet or you have the display brightness high the battery will drain the remaining power even plugged to the charger.

    Don't do that, if you are getting low battery warning, plug the phone to the charger and leave it charging at least until 30-40%, you can damage the battery or the battery life will be shorter.
    12-30-2015 06:21 PM
  7. DeathMoJo's Avatar
    Which game is it? I'm willing to try it and see if it is an application problem or to narrow down that your phone has issues.
    12-30-2015 08:27 PM
  8. ajayden's Avatar
    I would suggest you to ask for a replacement unit. Then see if the problem surfaces in the new unit.
    Laura Knotek likes this.
    12-30-2015 09:11 PM
  9. Allen Rhodes's Avatar
    I'd think it's more likely a charger issue than a phone issue.
    Laura Knotek likes this.
    12-30-2015 11:01 PM
  10. ronaldme's Avatar
    Im sure that it is not an phone or charger issue, I think it happened because the battery was almost empty.

    Check with another phone, discharge it until the low battery warning appear and the plug the charger while gaming (or watching video), probably the phone will turn off.
    12-31-2015 12:41 AM
  11. tweedie's Avatar
    Low battery warning is really low battery, if the game is using inernet or you have the display brightness high the battery will drain the remaining power even plugged to the charger.

    Don't do that, if you are getting low battery warning, plug the phone to the charger and leave it charging at least until 30-40%, you can damage the battery or the battery life will be shorter.
    Thats the problem. I am plugging in the phone, but its not charging whilst I am playing the game!
    12-31-2015 03:10 AM
  12. tweedie's Avatar
    Which game is it? I'm willing to try it and see if it is an application problem or to narrow down that your phone has issues.
    It is microsoft bingo. its actually quite additive!
    http://forums.windowscentral.com/e?l...token=FNENtz36
    since its microsoft, the game I am sure would be optimized as well.
    12-31-2015 03:11 AM
  13. tweedie's Avatar
    Im sure that it is not an phone or charger issue, I think it happened because the battery was almost empty.

    Check with another phone, discharge it until the low battery warning appear and the plug the charger while gaming (or watching video), probably the phone will turn off.
    It charges fine. in fact, it charges very quickly and discharges at a good rate. but as soon as I play a game (in this instance, microsoft bingo), the battery life drops and not even plugging it in charges it back up quick enough. which means that I can only play bingo for the life of the battery which is probably be about an hour from 100% charged battery.

    I can't really check with another phone to be honest. don't have another usb-c type phone. I was hoping someone else might have got that game and experienced the same problem as me or not to rule out if I have a dodgy battery or not.
    12-31-2015 03:14 AM
  14. ajayden's Avatar
    Just to help you out, I would like to bring your attention to the thread below and would like to suggest. Please do not wait for 14 days to end and then become an unhappy camper for 950/950XL. Please get the phone replaced.

    http://forums.windowscentral.com/mic...50-camper.html
    12-31-2015 03:16 AM
  15. DeathMoJo's Avatar
    It is microsoft bingo. its actually quite additive!
    http://forums.windowscentral.com/e?l...token=BTSWy6G9
    since its microsoft, the game I am sure would be optimized as well.
    So I can safely say i wouldn't use this game anymore! 15 minutes of play and this game heated the phone up considerably, to the point of being uncomfortable. I also lost 24% battery life in that 15 minutes. Phone didn't lock up but with that amount of heat, it could have been a possibility.

    The thing that caught my eye was the free tokens/money at the beginning and them apologizing for all the problems with the game. Looks like it be worth waiting a while for them to iron out issues before playing this one again.
    920Walker likes this.
    12-31-2015 08:34 PM
  16. tweedie's Avatar
    Thanks deathmojo for trying it out. It does drain pretty quick as you said. Did you lose any battery whilst charging from mains? I just can't understand why...
    1. It is so cpu extensive to drain so much power when Netflix which I consider more complex software to drain less power then Ms bingo.
    2. Why my Lumia 1020 charges fine whilst playing and plugged in.

    My guess is perhaps, because it's quad core, the game is using all cores draining more power and the the lumia1020 single core taking less battery could be the problem.
    01-01-2016 07:00 PM
  17. ronaldme's Avatar
    Thanks deathmojo for trying it out. It does drain pretty quick as you said. Did you lose any battery whilst charging from mains? I just can't understand why...
    1. It is so cpu extensive to drain so much power when Netflix which I consider more complex software to drain less power then Ms bingo.
    2. Why my Lumia 1020 charges fine whilst playing and plugged in.

    My guess is perhaps, because it's quad core, the game is using all cores draining more power and the the lumia1020 single core taking less battery could be the problem.
    1 netflix is not "complex" than a game, netflix is just video streaming, like myTube, basically gpu usage, a game can drain the battery using both, cpu and gpu.

    2. Did you let the 1020 drain until "low battery" warning and then played it? Also, 1020 screen is 720p, 950 is 2k.
    01-01-2016 08:21 PM
  18. DeathMoJo's Avatar
    Thanks deathmojo for trying it out. It does drain pretty quick as you said. Did you lose any battery whilst charging from mains? I just can't understand why...
    1. It is so cpu extensive to drain so much power when Netflix which I consider more complex software to drain less power then Ms bingo.
    2. Why my Lumia 1020 charges fine whilst playing and plugged in.

    My guess is perhaps, because it's quad core, the game is using all cores draining more power and the the lumia1020 single core taking less battery could be the problem.
    I would honestly say just a poorly optimized game, its not graphically demanding and the game should not get that hot. I tried out Candy Crush and yes it drained at a steady rate but not nearly as fast or with as much heat as the Bingo game.
    01-01-2016 09:29 PM
  19. peter leung 10586's Avatar
    I am using the original wall charger that came with the phone. I believe it's usb-C type connection. Just tried the same app on the Lumia 1020 (with it's own charger) and was able to charge the phone whilst playing the bingo game. So it's not the software that is the problem. The battery seems okay, quickly charging and can last 2 days if I am fugal. But when playing that game it just can't charge itself quick enough.

    I dreading to think how it would cope with continuum running a bit more complicated software then a relatively simple bingo game!
    no problem when using continuum. the phone is charging when connected to the dock. after sufficiently long period of usage of continuum, your phone's battery will be at 100% when you plug it off from the dock.
    01-02-2016 01:18 AM
  20. tweedie's Avatar
    1 netflix is not "complex" than a game, netflix is just video streaming, like myTube, basically gpu usage, a game can drain the battery using both, cpu and gpu.
    Good point. I suppose the gpu is using the decoding the stream does all the work and not using much CPU.

    2. Did you let the 1020 drain until "low battery" warning and then played it? Also, 1020 screen is 720p, 950 is 2k.
    I didn't, but both phone was tried out at 75%. The lumia950xl battery went down, but lumia1020 went up. Good point about the screen, the 950xl would use up more power.

    Won't be good if any cpu extensive app you play with continuum as you can't last long as you can't charge it's battery whilst using it.
    01-02-2016 05:21 AM
  21. tweedie's Avatar
    no problem when using continuum. the phone is charging when connected to the dock. after sufficiently long period of usage of continuum, your phone's battery will be at 100% when you plug it off from the dock.
    I am guessing it's depends on the app is on continuum. I am gonna have Microsoft bingo game to blame as poorly written app using too much resources. Hopefully there isn't any other apps behaving like that as it's not right for battery to continue to drain whilst plugging in mains.
    01-02-2016 05:26 AM
  22. tweedie's Avatar
    I would honestly say just a poorly optimized game, its not graphically demanding and the game should not get that hot. I tried out Candy Crush and yes it drained at a steady rate but not nearly as fast or with as much heat as the Bingo game.
    Is battery still draining whilst playing that candy crush game and plugged into mains? I'll have a try it out myself too.
    01-02-2016 05:28 AM
  23. tweedie's Avatar
    Fyi, battery doesn't drain whilst plugged in playing candy crush saga. It charges fine.

    Must be a problem with the microsoft bingo game, but funny it's was created by Microsoft so would have thought they knew every optimizing trick in the books.
    01-02-2016 07:01 AM
  24. DeathMoJo's Avatar
    Is battery still draining whilst playing that candy crush game and plugged into mains? I'll have a try it out myself too.
    Battery does not drain while plugged in for me on Candy Crush but did on Bingo.
    01-02-2016 12:16 PM
  25. DeathMoJo's Avatar
    Fyi, battery doesn't drain whilst plugged in playing candy crush saga. It charges fine.

    Must be a problem with the microsoft bingo game, but funny it's was created by Microsoft so would have thought they knew every optimizing trick in the books.
    Very true, you would think that but games on any platform can be a toss up now-a-days. So many high caliber games in the last few years have released with bugs and problems, only to be patched at a later date and some not really at all.
    01-02-2016 12:17 PM
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