01-08-2016 06:13 PM
30 12
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  1. lijith's Avatar
    Hi,
    I am working in Dubai. My 520 got bad a few days ago so i decided to by a 950 xl. I bought a new 950 xl yesterday after a lot of research. But the damn thing is not working at all out of the box.
    When the moment i turned it on i had a bad feeling. There was a pink pixel at top left of the screen. Then after the first windows blue logo the screen goes off then after some time it turns on the again off. This happens for few times and the screen goes blank completetly. Then when it boots it so unresponsive. The lock screen just get stuck.

    I did not thought at any moment that the experience will be this bad
    01-05-2016 01:42 AM
  2. Pete's Avatar
    It's possible that the SIM card is either slightly dirty/worn or not inserted fully enough.

    You've not said in what way your earlier 520 "got bad", so a faulty SIM card might be the issue.
    Laura Knotek likes this.
    01-05-2016 01:48 AM
  3. Poirots Progeny's Avatar
    Hi,
    I am working in Dubai. My 520 got bad a few days ago so i decided to by a 950 xl. I bought a new 950 xl yesterday after a lot of research. But the damn thing is not working at all out of the box.
    When the moment i turned it on i had a bad feeling. There was a pink pixel at top left of the screen. Then after the first windows blue logo the screen goes off then after some time it turns on the again off. This happens for few times and the screen goes blank completetly. Then when it boots it so unresponsive. The lock screen just get stuck.

    I did not thought at any moment that the experience will be this bad
    If you bought it yesterday take it back today? Irrespective of what the deal is, pink spot on screen is a no no, and perhaps a new sim might be in order?
    01-05-2016 01:51 AM
  4. lijith's Avatar
    Yes i am taking it back today.
    01-05-2016 02:19 AM
  5. lijith's Avatar
    It's possible that the SIM card is either slightly dirty/worn or not inserted fully enough.

    You've not said in what way your earlier 520 "got bad", so a faulty SIM card might be the issue.
    520 problem
    01-05-2016 02:21 AM
  6. peter leung 10586's Avatar
    the pink dot is normal.
    Zeem Frostmaw likes this.
    01-05-2016 04:04 AM
  7. beman39's Avatar
    just so you know my 950XL is working flawlessly and I had the pink dot also...wondered WTH that was... take it back and exchange it, you wont regret it...loving mine to death! you just unlucky and got a defective one...
    rollindice and Zeem Frostmaw like this.
    01-05-2016 11:03 PM
  8. Pirate Arr's Avatar
    So did you return or exchange your device mate?

    Posted via the Windows Central App for Android on my Frost Nexus 6P
    01-05-2016 11:05 PM
  9. coolbreeze78's Avatar
    the pink dot is normal.
    Yep. At first I was like oh no, here we go. ..a stuck pixel. Then I noticed two others did it.

    It's normal.
    Zeem Frostmaw likes this.
    01-05-2016 11:53 PM
  10. Chintan Gohel's Avatar
    Did you charge the phone when before powering up?
    And didn't you test the phone at the store you bought it from? I always did that
    01-06-2016 03:33 AM
  11. rollindice's Avatar
    where did you purchase from?
    01-06-2016 07:54 AM
  12. jmshub's Avatar
    My 950 and my wife's both light a single pixel pink/purple when you first start the phone. That's normal, and not a sign of failure. But if the phone doesn't boot normally, it sounds like you got a dud.
    Zeem Frostmaw likes this.
    01-06-2016 09:02 AM
  13. Krystianpants's Avatar
    It's unresponsive at first boot because it's doing store updates and all it's updating. you need to leave it for a long time. Or go to the store, pause all the downloads, let the store app update first and then go back to store and update them. Leave it running. The first boot it does quite a lot. I think there may be some indexing and other things happening too.

    You may need to restart a few times and check for updates. Once everything is up and running and updated should be fine.
    01-06-2016 10:49 AM
  14. TheChazas's Avatar
    Hi,
    When the moment i turned it on i had a bad feeling. There was a pink pixel at top left of the screen.
    That is a boot indicator, for RAM or Screen check, who knows... but it is intended.
    Other then that, be patient, check your SIM, could be faulty, could be cut incorrect, try another SIM, could be the case. Hard Reset and lastly Update OS and firmware.
    01-06-2016 12:45 PM
  15. beman39's Avatar
    how do you update the FIRMWARE?
    01-06-2016 01:06 PM
  16. TheChazas's Avatar
    I did/got it with Windows Device Recovery Tool.
    01-06-2016 02:41 PM
  17. beman39's Avatar
    ok, well I'm def not using that, I'll wait till the OTA comes out for it...
    01-06-2016 03:54 PM
  18. TheChazas's Avatar
    Why? easy way to check, install/reinstall. Plus there is still possibility that it won't offer you the update.
    01-06-2016 04:13 PM
  19. beman39's Avatar
    cuzz my device is working perfectly and I don't wanna do anything to jinx that, also using the recovery way seems very.... I don't know, intrusive. because I would have to start from scratch and I have my phone set up perfectly.
    01-06-2016 05:10 PM
  20. cracgor's Avatar
    the pink dot is normal.
    I confirm, I also had the pink dot. I thought it looked unfinished like OP... Like a mistake.

    Mine also was pretty unresponsive, the biggest issue was related to installing apps on an SD card. The phone only works with some. I don't think it has anything to do with cheap or counterfeit as the card that failed works in my SP3 and LG V10 without a hiccup.

    Posted via the Windows Central App for Android
    01-06-2016 09:30 PM
  21. cracgor's Avatar
    It's unresponsive at first boot because it's doing store updates and all it's updating. you need to leave it for a long time. Or go to the store, pause all the downloads, let the store app update first and then go back to store and update them. Leave it running. The first boot it does quite a lot. I think there may be some indexing and other things happening too.

    You may need to restart a few times and check for updates. Once everything is up and running and updated should be fine.
    And I keep reading that you need to hard reset it at some point. I don't know the exact protocol to get the device up and running.

    Posted via the Windows Central App for Android
    01-06-2016 09:32 PM
  22. pdch's Avatar
    Operator Error
    01-06-2016 10:17 PM
  23. peter leung 10586's Avatar
    I confirm, I also had the pink dot. I thought it looked unfinished like OP... Like a mistake.

    Mine also was pretty unresponsive, the biggest issue was related to installing apps on an SD card. The phone only works with some. I don't think it has anything to do with cheap or counterfeit as the card that failed works in my SP3 and LG V10 without a hiccup.

    Posted via the Windows Central App for Android
    I never use sd-card. actually I hate using them. they slow down the system as they have remarkably lower read/write speed compared to internal storage. for the sake of performance, i don't use them.
    01-06-2016 11:42 PM
  24. lijith's Avatar
    Got a new piece from the shops new stock. Got the white one which i wanted initially :). So far phone is working fine. I only got 2 issues with it. Once when the phone was only 15% charge the screen tone changed to kind of sepia and turn-off suddenly. Phone was unresponsive after pushing power button. So i plugged it and then it turned on after sometime and notification showed only 2% charge. Didn't happen this again though at 15% charge.
    The other issue is with one drive. The phone is not uploading the pics in picture folder to one drive. Fiddled with all the settings of one drive app with no luck so far.
    01-07-2016 12:27 AM
  25. ajayden's Avatar
    Got a new piece from the shops new stock. Got the white one which i wanted initially :). So far phone is working fine. I only got 2 issues with it. Once when the phone was only 15% charge the screen tone changed to kind of sepia and turn-off suddenly. Phone was unresponsive after pushing power button. So i plugged it and then it turned on after sometime and notification showed only 2% charge. Didn't happen this again though at 15% charge.
    The other issue is with one drive. The phone is not uploading the pics in picture folder to one drive. Fiddled with all the settings of one drive app with no luck so far.
    Did you do the following?

    1) Go to Photos
    2) Select Settings
    3) Select "Manage OneDrive upload settings"
    4) Turn on Camera upload and select the backup account. There is also a toggle button to select whether you want to upload videos.
    5) If you want to upload using mobile data, then on the same screen, switch on "Upload on metered connection"

    That should do it.
    01-07-2016 01:08 AM
30 12

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