01-14-2016 02:58 PM
40 12
tools
  1. Zolotoy's Avatar
    So far I am not getting latest Insider update. How long to wait for a hard Reset?

    Thanks
    01-09-2016 11:39 AM
  2. JieXY's Avatar
    Around 10 min I guess. Didn't time it...
    01-09-2016 12:07 PM
  3. Zolotoy's Avatar
    I meant, my phone is not receiving update even though I am on Insider.
    01-09-2016 12:15 PM
  4. Zolotoy's Avatar
    I only had 'Sim card settings changed.. ' message.
    01-09-2016 12:26 PM
  5. Zolotoy's Avatar
    I am not getting 63 update but still have a few days to return the phone. Can someone please confirm that there is nothing wrong with the phone?
    01-09-2016 04:27 PM
  6. peter leung 10586's Avatar
    I am not getting 63 update but still have a few days to return the phone. Can someone please confirm that there is nothing wrong with the phone?
    try resetting the phone via hardware keys combination method, not in the settings app and not via the windows device recovery tool.
    01-10-2016 10:54 AM
  7. Zolotoy's Avatar
    Resetting is my problem. If I have to reset every time to get some updates then I dont want this particular unit.
    01-10-2016 01:04 PM
  8. peter leung 10586's Avatar
    Resetting is my problem. If I have to reset every time to get some updates then I dont want this particular unit.
    no need to reset every time for getting an update. just the occasions that some strange problems emerge and have no clue to solve. i couldn't get the .63 and .36 previously. i tried reset in settings app and via windows device recovery tool but same error message come out. some info i searched in the internet said maybe there are some corrupted sectors in the internal storage of my phone and this could be corrected by hardware keys combination method. i tried. it worked. i got the .63 then.so i suggest you give it a try. if still fails, return it.
    01-11-2016 12:51 AM
  9. Zolotoy's Avatar
    What the key combination is?
    01-11-2016 06:58 AM
  10. peter leung 10586's Avatar
    What the key combination is?
    1, simultaneously press and hold the [power] and [down] keys, until the phone vibrates;
    2, release the [power] key, keep holding the [down] key, then an exclamation mark will appear on screen;
    3, release the [down] key and then press the [up] key (no need holding, just press and release);
    4, press the [down] key;
    5, press the [power] key;
    6, press the [down] key;

    then the phone will vibrate, the spinning gears appear, resetting.

    after resetting, install the insider app, subscribe to fast ring, check update, then you should get the .63.
    01-11-2016 08:08 AM
  11. Zolotoy's Avatar
    If WDRT says I have latest will hard reset do any good?
    01-11-2016 12:31 PM
  12. Captain_Eric's Avatar
    no need to reset every time for getting an update. just the occasions that some strange problems emerge and have no clue to solve. i couldn't get the .63 and .36 previously. i tried reset in settings app and via windows device recovery tool but same error message come out. some info i searched in the internet said maybe there are some corrupted sectors in the internal storage of my phone and this could be corrected by hardware keys combination method. i tried. it worked. i got the .63 then.so i suggest you give it a try. if still fails, return it.
    Just curious, what device are you on?
    01-11-2016 12:58 PM
  13. Zolotoy's Avatar
    950 XL dual, ATT.
    01-11-2016 01:03 PM
  14. Captain_Eric's Avatar
    1, simultaneously press and hold the [power] and [down] keys, until the phone vibrates;
    2, release the [power] key, keep holding the [down] key, then an exclamation mark will appear on screen;
    3, release the [down] key and then press the [up] key (no need holding, just press and release);
    4, press the [down] key;
    5, press the [power] key;
    6, press the [down] key;

    then the phone will vibrate, the spinning gears appear, resetting.

    after resetting, install the insider app, subscribe to fast ring, check update, then you should get the .63.
    In the above, I can't see the characters for the keys. They're blank! Strange. Maybe it's some sort of font or icon problem. Can someone fill in the blanks?
    01-11-2016 01:28 PM
  15. Jaime Salas's Avatar
    Can't I just go into the all settings area and click the reset link? Wont that do the same thing?

    *Update* If your phone is functioning fine, you can go into the ALL Settings area and go to the reset phone link and that will hard reset your phone. Then follow the rest of Peter Leung Reply.
    Last edited by Jaime Salas; 01-11-2016 at 02:56 PM. Reason: UPDATE
    01-11-2016 01:42 PM
  16. Zolotoy's Avatar
    I just reset my phone using these key combinations. I used my backup. When it was ready I got message "Your sim card ..... restart". After restart I checked updates and nothing. Was is not a good reset???
    01-11-2016 03:36 PM
  17. Jaime Salas's Avatar
    I'm in the middle of the update to .36 after doing the hard reset from within the phone... I will do a restore of apps and stuff after its finishes updating... Ill report back after I am done.
    01-11-2016 04:36 PM
  18. Zolotoy's Avatar
    Did you restore from the backup?
    01-11-2016 04:37 PM
  19. Jaime Salas's Avatar
    Did you restore from the backup?
    I will restore from back up as soon as the update finishes.
    01-11-2016 04:44 PM
  20. Zolotoy's Avatar
    But did you get latest firmware?
    01-11-2016 04:50 PM
  21. Jaime Salas's Avatar
    Here is my latest info on my Phone:

    Lumia 950Xl Single Sim

    OS Build: 10.0.10586.63
    Firmware: 01078.00027.15506.02008

    Sooo I don't know what the latest firmware is, but thats what I have in regards to firmware and OS Build.
    01-11-2016 06:55 PM
  22. Zolotoy's Avatar
    Resetting my phone and signing for Insider did not have any effect. Same bull**** 'Your phone is up to date'.
    01-11-2016 08:04 PM
  23. peter leung 10586's Avatar
    Just curious, what device are you on?
    a single sim 950xl
    I just reset my phone using these key combinations. I used my backup. When it was ready I got message "Your sim card ..... restart". After restart I checked updates and nothing. Was is not a good reset???
    don't restore from backup..
    Here is my latest info on my Phone:

    Lumia 950Xl Single Sim

    OS Build: 10.0.10586.63
    Firmware: 01078.00027.15506.02008

    Sooo I don't know what the latest firmware is, but thats what I have in regards to firmware and OS Build.
    same for me
    01-12-2016 01:06 AM
  24. Zolotoy's Avatar
    Are we saying that a dual XL on ATT is not getting updated at all?
    01-12-2016 05:12 AM
  25. Zolotoy's Avatar
    I have reset my phone, again. Did not use backup at this time. No updates.
    950 XL dual, att, Chicago.

    While everything is new on the phone, my text messages are from the previous installation. Not sure how did it know about my messages.

    Thanks
    01-12-2016 09:39 AM
40 12

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