1. DrNitun's Avatar
    Hello,

    I just purchased the 950XL (white) from Expansys USA. It arrived today and to my dismay, after I powered the phone, language seemed to be in Japanese! Looking at the letters "CV HK" on the white label is making me think this phone's region/language was set up to be from Hong Kong.

    I could be wrong but at any rate, how can I restore/reflash the phone to the American region and English language settings? I cannot make out the language or I would have already tried to navigate to the settings and time/date/region menus ;-].

    Please help.
    01-15-2016 05:30 PM
  2. DrNitun's Avatar
    Hello,

    Was able to do a factory reset and now I am able to set up the phone accordingly.
    RumoredNow likes this.
    01-15-2016 05:31 PM
  3. RumoredNow's Avatar
    Was able to do a factory reset and now I am able to set up the phone accordingly.
    Yep, that's the remedy. Select Language and Region during setup.

    Glad you got it sorted.
    01-15-2016 09:52 PM
  4. signal-2-noise's Avatar
    Hello,

    Was able to do a factory reset and now I am able to set up the phone accordingly.
    Wow! Within 1 minute of your original post. Now that's what I call self-motivated troubleshooting! :)
    RumoredNow and DrNitun like this.
    01-15-2016 11:43 PM
  5. peter leung 10586's Avatar
    Hello,

    Was able to do a factory reset and now I am able to set up the phone accordingly.
    certainly it can be reset. but what was the language shown just after the reset process ended? was it English or still Japanese? if it was still Japanese, your phone is an japan version...
    01-16-2016 09:56 AM
  6. DrNitun's Avatar
    Peter,

    Phone actually behaved like it was turned on for the first time. It was in English and was immediately prompted to select my region and language.
    01-16-2016 12:42 PM
  7. peter leung 10586's Avatar
    Peter,

    Phone actually behaved like it was turned on for the first time. It was in English and was immediately prompted to select my region and language.
    if, after the spinning gears disappeared, the default language shown was English and the default country shown was united states, your phone is a united states version.

    default language / country differ among different region variants. I live in hk and my phone's default language is traditional Chinese and default country is hong kong. certainly they can be changed but if I reset my phone, the language shown after the gears stopped spinning is Chinese.
    01-17-2016 06:48 AM
  8. ROBBIE HALL's Avatar
    Maybe you can do a search of country variants and RM numbers?

    Robbie Hall - Thanks button when I help!
    01-17-2016 07:56 AM
  9. RumoredNow's Avatar
    Looking at the letters "CV HK" on the white label is making me think this phone's region/language was set up to be from Hong Kong.
    Sounds like the phone is definitely Factory Unlocked and distributed to the Hong Kong market. Not that there is anything wrong with that. It is a common place to import from for outfits like Expansys. They favor it for the universal radio aspects. HK carriers use both the western style and the PAC style systems including mix and match FDD and TDD LTE systems.


    Phone actually behaved like it was turned on for the first time. It was in English and was immediately prompted to select my region and language.
    If it is indeed an HK country variant and it started a setup with English / US perhaps it read location? So far as I know that would be a new feature...
    01-17-2016 01:46 PM
  10. RumoredNow's Avatar
    Actually, now that I think about it... I recently used WDRT to update the firmware version on my Lumia 1520.3 which is Factory Unlocked for the Latin American market. This required a new setup and my language and region were automatically English/US.
    01-17-2016 01:50 PM
  11. peter leung 10586's Avatar
    you can check more precisely in the settings -> extras -> advanced info. for my hong kong variant, it shows the manufacturer name as rm-1085_11302.
    01-18-2016 12:59 AM
  12. PepperdotNet's Avatar
    If you have a sim card in the phone when resetting it, I believe that has something to do with default language and region. Maybe it's doing something with GPS but I doubt it.

    Without any of that, your defaults are going to be based on whatever ROM it's loaded with.
    RumoredNow likes this.
    01-18-2016 10:04 AM
  13. DrNitun's Avatar
    Hello,

    On a side note, this white 950XL is a single sim version. Not the 2 sim version that is seen being sold in the Microsoft stores!
    RumoredNow likes this.
    01-22-2016 10:09 AM

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