1. hardywang's Avatar
    As some of you might notice that I received my 950XL last night. After I activated the phone I opened Lumia Offer, there was a free dock available. I did not claim it last night since I was busy upgrading firmware/OS and so on.

    I pretty much have done all upgrades, firmware revision# .02005, OS build .36, hardware revision# 4.0.3.1. But when I opened Lumia Offer this morning I was no longer able to see the free dock offer! I verified all the apps are up to date.

    Anybody may have some idea why is that?

    P.S I bought the phone from Canadian MS store, I activated the phone with Rogers SIM.
    01-21-2016 06:03 PM
  2. anguilla1980's Avatar
    I was able to claim my dock (US 950 XL) but now can't get my Office 365 promo to show up.

    The app seems very hit and miss.
    01-21-2016 06:37 PM
  3. Mesbah's Avatar
    Free dock offer appears to be fake because each time tells me: "Hey Good you are back you left something in your shopping basket please complete your transaction bla bla..." and the vicious circle never ends.
    01-21-2016 06:52 PM
  4. midnightfrolic's Avatar
    From another post, from me actually.

    If you do not see the Display Dock in Lumia Offers app, try calling the main MS Store hotline (1 877 696 7786). They will want to verify you with either an email or text message. It's quicker with text message. GL friends!
    01-21-2016 11:29 PM
  5. hardywang's Avatar
    Well, before I call the hotline, I decided to give the app a last try. And they dock showed up! I claimed it, and was told to wait for 8-12 weeks
    midnightfrolic likes this.
    01-22-2016 01:54 PM
  6. Mesbah's Avatar
    MS tech online told me unless confirmation email received from MS regarding dock, it is not activated yet!
    01-22-2016 02:14 PM
  7. midnightfrolic's Avatar
    I'd call that phone number asap. Explain your issue to them calmly and politely.
    01-22-2016 09:34 PM
  8. Mesbah's Avatar
    After all, what the heck is that dock doing?
    01-22-2016 11:34 PM

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