12-07-2016 04:23 PM
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  1. BMT001's Avatar
    I am also having the same problems. I am on the release preview ring and just started having problems with the last update. It's a huge inconvenience having to restart my phone 3 or 4 times a day. I have also noticed since the last update my battery life is almost half of what it was before and the phone is really hot. Another problem is my contacts I link my contacts. And 10 minutes later they are unlinked already. I love my 950 XL and W10M but if this continues I may have to consider switching back to my Note 5. I own a small business and I use my phone all day. I just need something that works and is reliable.
    11-01-2016 11:49 AM
  2. chsoriano's Avatar
    I am also having the same problems. I am on the release preview ring and just started having problems with the last update. It's a huge inconvenience having to restart my phone 3 or 4 times a day. I have also noticed since the last update my battery life is almost half of what it was before and the phone is really hot. Another problem is my contacts I link my contacts. And 10 minutes later they are unlinked already. I love my 950 XL and W10M but if this continues I may have to consider switching back to my Note 5. I own a small business and I use my phone all day. I just need something that works and is reliable.
    Sadly I think this is a device or combination firmware/OS issue. While I was using the 950 XL as a daily device I could go several days without having the problem, and then I'd have a week or so when the device would get stuck in that state 1-2 times per day. But because I was changing builds so frequently (Insider Fast), it's hard to tell if the different OS builds had any effect.
    11-02-2016 09:53 PM
  3. PGrey's Avatar
    Has anyone tried disabling DTTW, to see if it helps?
    When I was using my 950XL as a daily device, that's what I did, when this was happening (relatively) frequently, and it fixed it, completely.

    It only lasted for one or maybe two RP builds though, and I went back to DTTW, with a very-occasional screen brightness problem, maybe once/week at that point.

    I was also able to "fix" this without a reboot, I'm trying to remember, but I think what I did was go into settings->display, and turn the auto-brightness on/off, or adjusted the overall brightness, but I was able to do it without a reboot.
    11-07-2016 01:23 PM
  4. benualson's Avatar
    I have this same issue. I've owned my 950 xl since April. I've only started noticing the issue within the past month. It happened several times yesterday when I was doing phone calls.
    11-12-2016 07:12 AM
  5. areithropos's Avatar
    I am in this boat too; an annoying issue indeed.
    12-07-2016 03:44 PM
  6. PGrey's Avatar
    Has anyone tried disabling DTTW? This completely fixed this for me, at the time.

    I turned it back on, because I used the feature so much, but at least I understood a bit more about what was happening.
    For me, it seemed to be related to some of the light-sensor features, such as turning off and staying off, when in the dark, such as a pocket, purse, whatever. I had to be careful, to turn off the screen manually, as this feature often got me into the "dark screen problem", if I let it work, in conjunction with DTTW.
    12-07-2016 04:16 PM
  7. chsoriano's Avatar
    I'm pretty sure I had DTTW turned off but still had this issue. I'm no longer using the 950XL daily, but I could try it to make sure. I'll try to remember to check the settings
    12-07-2016 04:17 PM
  8. PGrey's Avatar
    For me, I experienced this once, before the DTTW firmware/software update. After that, if I had DTTW enabled, it was pretty frequent, if I just put the phone in my pocket, without hitting the power button.
    Either turning off DTTW or remembering to hit the power button to sleep before pocketing fixed it for me, more or less (the DTTW disable was more reliable, but that could be because it didn't require me to remember to do something too).
    I agree, it's a VERY frustrating issue, and I'm sure it's fixable, but I don't think this type of thing is being considered a P0 bug, anymore...
    12-07-2016 04:23 PM
33 12

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