1. TheSkatestreet's Avatar
    Hello,

    my 950xl is driving me nuts. Ive got it 2 weeks ago as my new business driver.
    what to say...its rebooting the whole day. Nearly every 10 minutes it does a restart.

    I dont have an SD card in it. I removed it, after i read about problems according to it.
    Ive the newest firmware, released last week. I also tried several things, like hard resets without using the backup, going back to .29 with the windows recovery tool, but nothing resolved the problem.

    When Im using the phone to browse, or play a game, nothing happens, except the massive battery drain.
    And also when the phone is charging, everything is nice.

    I had the situationen, where it doesnt do rebooting for many hours, but the problem was, i cant charge the phone. So Ive done a restart manually. And guess what happens..Right...the restarting was back.

    Is there anybody having the same issues and maybe knowing a solution? Im thinking about sending it back in.

    My 640 and 920 are on the same os-version and nothing bad to say about it.

    thanks in advance
    02-07-2016 10:50 AM
  2. v535's Avatar
    Is it running low on space specifically phone memory?
    02-07-2016 11:06 AM
  3. TheSkatestreet's Avatar
    No, it has 24gb of free space.

    Another side effect of restarting is, that every setting ive changed is on the old value after the reboot. The phone only saves the settings, if i restart the phone on my own.
    02-07-2016 11:07 AM
  4. peter leung 10586's Avatar
    Hello,

    my 950xl is driving me nuts. Ive got it 2 weeks ago as my new business driver.
    what to say...its rebooting the whole day. Nearly every 10 minutes it does a restart.

    I dont have an SD card in it. I removed it, after i read about problems according to it.
    Ive the newest firmware, released last week. I also tried several things, like hard resets without using the backup, going back to .29 with the windows recovery tool, but nothing resolved the problem.

    When Im using the phone to browse, or play a game, nothing happens, except the massive battery drain.
    And also when the phone is charging, everything is nice.

    I had the situationen, where it doesnt do rebooting for many hours, but the problem was, i cant charge the phone. So Ive done a restart manually. And guess what happens..Right...the restarting was back.

    Is there anybody having the same issues and maybe knowing a solution? Im thinking about sending it back in.

    My 640 and 920 are on the same os-version and nothing bad to say about it.

    thanks in advance
    I think you have got a defective one. it's not normal. you can ask ms to replace it by a new one.
    02-07-2016 11:10 AM

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