1. Windows Central Question's Avatar
    I was prompted for an update this morning. When i allowed that, my phone hasn't been able to restart.
    03-01-2016 02:09 AM
  2. aximtreo's Avatar
    My 950 did this and the only thing that worked for me was to use the Windows Recover Tool. It loaded the OS and then I did a hard reset. Since then, I haven't had any problems.

    Maybe other users can offer additional suggestions. Good Luck.
  3. Abhijit Sah's Avatar
    even the hard reset takes me to settings symbol and then a sad face ( ":- (" ) appears.
    03-01-2016 02:21 AM
  4. aximtreo's Avatar
    My 950 did this and the only thing that worked for me was to use the Windows Recover Tool. It loaded the OS and then I did a hard reset. Since then, I haven't had any problems.

    Maybe other users can offer additional suggestions. Good Luck.
    03-01-2016 06:02 AM

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