04-11-2016 11:44 PM
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  1. Calm Wishbone's Avatar
    After 3 months of owning a Lumia 950XL I cannot help but feel I've been well and truly mugged by Microsoft.

    It's been a torrid time, especially after 20 months of trouble-free phablet fun with the Lumia 1520. I would realy like to know if anyone else has has been as disappointed with the phone as me and what you have done about it that I have not.

    Rather than ramble on I'm going to just list what went wrong and when:

    *December 2015 - Purchased online from Carphone Warehouse. Arrived 11th.
    *Mid December 2015 - The much-reported "squeaking" sound from the battery cover that doesn't fit properly. Remedied by a hard protector but disappointing for a supposedly premium phone.
    Mid/End December - Squeaking too much - purchased Mozo battery cover. Noticed a vibration in the phone when tapping near the top of the screen that's not present when tapping at the bottom.
    Early/Mid January - Mozo case arrived but there's still an audible squeak.
    Early/Mid January - Despite Insider updates this phone still runs hot.
    End January - Tapping vibration too much to ignore - returned to Microsoft for repair/replacement
    Early Feb - Phone is returned - informed "new board fitted" but unit has an audible rattle from the camera lens.
    Mid Feb - Phone returned to Microsoft for a second time.
    Mid/End Feb - Phone comes back with "no fault found" letter - create and post a video on Twitter demonstrating the audible rattle/vibration.
    End Feb - After a week of waiting for MS to call me back to deal with the escalation, I finally lose my temper and demand a replacement, not another failed repair, which was all that was offered initially.
    End Feb - Phone goes back to Microsoft for the third time.
    Early March - Replacement phone arrives, seems okay on initial use but quickly it's apparent neither the OEM battery cover nor the Mozo cover fit snugly and the squeaking is back. While there's no longer a rattle, the phone still runs hot despite update to .107.

    Three months...although it wasn't in use for half of that...and while the OS is far more stable that it was 3 months ago, this handset/model has a few pretty major defects for a phone that costs as much as it does. I have a backup Lumia 550 which doesn't exhibit any of the screen vibration, rattling or heat issues.

    Has anyone else been so underwhelmed and disappointed with the 950XL? After 3 returns to Microsoft I'd have hoped for better but sadly no...
    Jonnie LasVegas likes this.
    03-08-2016 08:38 AM
  2. fpostrow's Avatar
    After 3 months of owning a Lumia 950XL ...

    Has anyone else been so underwhelmed and disappointed with the 950XL? After 3 returns to Microsoft I'd have hoped for better but sadly no...
    No. Love my xl. Mozo case is primo awesome. No squeaks or rattles. Software has been updated relatively quickly and I am very pleased with the direction. In particular Continuum is a fantastic additional direction that clearly HP has taken to the next level by, of all things, going back to their iPaq days. Oh what could have been.
    03-08-2016 11:34 AM
  3. Azensun's Avatar
    I've been very happy with my 950XL (unlocked). I was given a 640 XL for Christmas as a "toy" and found I couldn't put it down! I joined the Insider program shortly after and really began to like it even more. As soon as I realized I was using it more than my daily driver, I purchased the 950 XL and made the transition. I have absolutely no regrets!
    03-08-2016 12:12 PM
  4. Paul1266's Avatar
    I've had my 950XL for a month now. Updated software to 107 then 122 and now happy with performance and battery life. Only real grumble is the quality of the back covers. I have however banished the creaking by strategic placement of thin card held by very small amounts of blu tac. Back still doesn't feel premium but is now rock solid and creak free in use. Took some trial and error but it works...
    michael lepage likes this.
    03-08-2016 12:23 PM
  5. mikepalma's Avatar
    Redstone on my 950xl is terrible. Battery life is about 4 hours, excessive heat, camera app just stinks, random restarts, won't wake from Glance, no tap to pay, no double tap to wake, wifi inconsistent. What a flagship
    03-08-2016 12:32 PM
  6. Paul1266's Avatar
    Redstone on my 950xl is terrible. Battery life is about 4 hours, excessive heat, camera app just stinks, random restarts, won't wake from Glance, no tap to pay, no double tap to wake, wifi inconsistent. What a flagship
    Mike, why don't you roll back to 122 on the preview ring. It's much much more stable and battery life is excellent. I lasted half a day on Redstone. Really is to buggy to rely on day to day.
    03-08-2016 12:45 PM
  7. mikepalma's Avatar
    Mike, why don't you roll back to 122 on the preview ring. It's much much more stable and battery life is excellent. I lasted half a day on Redstone. Really is to buggy to rely on day to day.
    If I do, is a hard reset required? I am tired of those...
    peashooter14 likes this.
    03-08-2016 02:23 PM
  8. mlekas's Avatar
    Wow! I feel bad for you having all that trouble. I must say the product support for Microsoft products is hit and miss, though when I deal with the store directly they always take care of me. I bought an Assure plan when I got the phone so if anything goes wrong I just get a new phone. That said I've had no hardware issues with my 950xl that warrant an exchange.

    My case slightly squeaked when I first got it (mid-December). I stuck some pieces of sticky note on the inside corners of the case and it hasn't been an issue since. Phone occasionally gets warm & I find it's either the camera or photos app that wasn't shut down. I know it gets warm but on the other hand I'm glad to have a fast CPU.
    03-08-2016 03:07 PM
  9. Calm Wishbone's Avatar
    Thanks for all the replies...this is my third 950XL so clearly I'm getting them from a bad batch. Never had a moment of woe with my 1520...I do miss it. Mozo case is going back (second time) because the camera button isn't aligned properly so doesn't work. Clearly I am cursed.
    Last edited by Calm Wishbone; 03-08-2016 at 03:58 PM. Reason: typo
    03-08-2016 03:56 PM
  10. taphius's Avatar
    Pretty much matched my experience on launch day (I preordered mine, ended up returning in the second week for a refund).

    Just ordered a new one with B&H being $100 off and having a $50 gift card for them. Hoping for better things as I am tired of Android (running a 6p right now)
    03-09-2016 04:21 AM
  11. Pete's Avatar
    I've had no real problems with mine since day one. I've been pretty much running on fast ring builds too.

    There's been a few times when the phone has refused to wake from sleep, but not enough to cause any concern.
    03-09-2016 04:51 AM
  12. Corwin_Amber1's Avatar
    Same here, all fine with my Lumia 950XL - at least not enough to be a hassle.
    Also sometimes not waking up, but very rarely. Being on the fast ring all the time, also with Redstone builds.

    Are the guys having software problems using backups which date back to 8.1?
    03-09-2016 11:04 AM
  13. robertre's Avatar
    I have had my 950XL since late November, and I am loving it...best phone I have ever had. I had random reboots with 107, but not that I am on redstone and the latest firmware, I have not had a reboot that I am aware of. I have had some instances of overheating over the months, but I have solved them. One time I saw the messaging app was using a lot of the battery, and even rebooting it did not help. I ended up disabling it being able to run in the background, and the phone cooled down. Later I turned it back on and all was well. I think overheating and battery issues, at least for me, have been apps or processes running out of control in the background. I normally still have 40% left on my battery at the end of very long days. Now I do not play games, and am not the heaviest user, but I use it regularly. I also stop all programs from running when I am done with them most of the time, something I learned from my earliest windows phones. The only real issue I have is that the screen is not perfectly flat in the corners so I have problems with glass screen protectors, but I am living with that since the phone is working so well.
    03-09-2016 02:07 PM
  14. mikepalma's Avatar
    Same here, all fine with my Lumia 950XL - at least not enough to be a hassle.
    Also sometimes not waking up, but very rarely. Being on the fast ring all the time, also with Redstone builds.

    Are the guys having software problems using backups which date back to 8.1?
    Nope, hard reset, fresh install. I'm lucky to get 4 hours use. Prob need to warranty trade
    Corwin_Amber1 likes this.
    03-09-2016 04:48 PM
  15. teiva's Avatar
    I've had my 950XL for over a month now. I was on RS1 .1004 with the latest firmware but really missed the speaking messages whilst on Bluetooth so I reset back to Production TH1 .164 and everything is running very smoothly with good battery life so far. Maybe I'm one of the lucky ones.
    03-10-2016 03:34 AM
  16. mikepalma's Avatar
    I've had my 950XL for over a month now. I was on RS1 .1004 with the latest firmware but really missed the speaking messages whilst on Bluetooth so I reset back to Production TH1 .164 and everything is running very smoothly with good battery life so far. Maybe I'm one of the lucky ones.
    When you go back, is it a hard reset? I hate to lose my data
    03-10-2016 10:30 AM
  17. Krystianpants's Avatar
    I have a brown leather mozo case and the black cover the phone came with. The black cover can squeak if I put it on wrong. It seems that you need to insert the phone into the button side first and then snap the corners first. How you do this will result in either squeaking or none. Last time I put it on really well so I don't have any squeaking. There have been times where i placed it on and the squeak was insane. It's all about how you put it on.

    Mozo one doesn't seem to matter as it never squeaks for me.
    rollindice likes this.
    03-10-2016 10:41 AM
  18. Corwin_Amber1's Avatar
    When you go back, is it a hard reset? I hate to lose my data
    Yes. You need to use WDRT to go back and probably enter slow ring (if no CV) to get back to .164.
    03-10-2016 10:46 AM
  19. mas999's Avatar
    I find that the 950XL is a great device, the camera is super, sure the software has a few hickups but with each Major build of the insider software I do a hard restart and am happy.
    The screen is good and the outlook etc function well for a business user
    I want a choice that is not apple or Android which the phone carriers want to sell in droves.
    I like windows 10 and tough the Mobile version has a bit to go it is getting there
    The insider program is positive and listens to feedback, why not try sending feedback via the app
    Re the build quality, yes I thought it was flimsy at first but it stands up to daily abuse (i'm hard on my phones) and it still works...
    Formula84 and associatedpress like this.
    03-11-2016 05:01 PM
  20. midnightfrolic's Avatar
    My experience with the 950 XL Dual Sim has been mediocre. But I believe some of that was extremely high expectations. After all, it's the most expensive "phone" I've ever purchased. So expectations are high coming from 640XL. What I'm miffed about are some missing features available on dirt cheap phones. Double-tap to wake anyone? Speaker quality (minor rattles at higher volume). Placement of volume/Power. Case creaking noises. Maybe I'm nitpicking......But I'd expect better quality from Nokia products.

    Most other stuff are really the OS. Oh the list is long.
    Edge sluggish
    Edge has no extension support (yet). Would really speed up with adblockers.
    No way of managing bookmarks like in IE/chrome
    Edge sync is horrible....I'd like to kill the designer. Has no option to sign into your MS Account for better sync'ing
    Groove has no option to manually re-index your music if you add/remove songs
    Groove is VERY slow to add/remove music even if you do it within the app
    Need options to set default apps (Like setting UCBrowser is default, or Best Player for music, etc)
    Need ability to edit HOSTS file for work and various environments

    Continuum:
    rather slow and various annoyances
    Clicking anywhere causes Netflix app to crash (could be Netflix issue)
    Apps crashes randomly often
    Need options for mouse cursor and click speeds like desktop UI
    Need language options for keyboard and virtual keyboard
    Needs more right-click options (presently there are really none)
    Needs options for right-click to close apps instead of the task view (alas it IS a phone OS after all)

    Those are just a few issues. I've sent feedback already. Needs much more options and polishing.
    03-11-2016 11:44 PM
  21. Mr Hyde's Avatar
    You cant hard reset to roll back to Threshold from Redstone. You will need to use the Windows Device Recovery Tool just as Corwin has mentioned. I just had to use the WDRT for a different reason and when it was done I was back to Build .29. I let all the system and app updates finish. It took nearly an hour. There were 48 of them. When that was done search for phone updates started a download of .164 and I had not yet downloaded the insider app, so it must be a release build.
    03-12-2016 12:03 AM
  22. Mr Hyde's Avatar
    My experience so far on my 950XL has been very good for what I use it for. Phone works well no complaints from me or from anyone on the other end. Texting works well. Calendar and email both seem to have worked for me since the day I purchased the phone in mid January. I only use a few apps on a regular basis. Windows Central works. I use Endomondo to track my bike rides and running and it works fine. No problems with FB or FB messenger. Amazon works. The walgreens app works. Camera had some issues at first but it seems to be working much better now. Groove seems to work fine for me. I used the FM radio the other day with no problems. The Health app works well with my Band 2. I have only tried continuum once and it seemed to work fine but I had to restart the phone after I unplugged it from the dock. This was pre .164 and I haven't had time to test it again. No problems with WiFi or Bluetooth so far. Today I took it for an 8 hour drive using the Maps appp. Navigation/GPS worked without any problems and the phone never got hot. I even have no trouble with wireless charging.

    But I have had a few issues. I already mentioned the phone locked up after continuum. I also had some issues after I joined the insider program. The worst being that my phone could not see the .164 update even after a hard reset so I was forced to use the WDRT which was a bit of a nightmare.

    My phone is now running the .164 build without being on the insider program and I have to admit that I'm a bit reluctant to jump back in. Its only been a day but my phone seems rock solid now and I'm really liking it that way.
    03-12-2016 12:24 AM
  23. maherkhalil's Avatar
    the phone do not connect to internet over cellular data for both SIM cards
    I feel very bad
    I sent messages to Microsoft and no solution
    03-12-2016 03:40 PM
  24. rianext's Avatar
    Redstone on my 950xl is terrible. Battery life is about 4 hours, excessive heat, camera app just stinks, random restarts, won't wake from Glance, no tap to pay, no double tap to wake, wifi inconsistent. What a flagship
    Can't believe this guy is complaining about beta builds on a phone, that too Redstone. IT IS EXPECTED TO BE BUGGY!
    If you have issues with official software or the hardware is a mess, feel free to complain.
    Mr Hyde likes this.
    03-12-2016 03:59 PM
  25. Thorgal Aegirsson's Avatar
    I have had my 950XL since late November, and I am loving it...best phone I have ever had. I had random reboots with 107, but not that I am on redstone and the latest firmware, I have not had a reboot that I am aware of. I have had some instances of overheating over the months, but I have solved them. One time I saw the messaging app was using a lot of the battery, and even rebooting it did not help. I ended up disabling it being able to run in the background, and the phone cooled down. Later I turned it back on and all was well. I think overheating and battery issues, at least for me, have been apps or processes running out of control in the background. I normally still have 40% left on my battery at the end of very long days. Now I do not play games, and am not the heaviest user, but I use it regularly. I also stop all programs from running when I am done with them most of the time, something I learned from my earliest windows phones. The only real issue I have is that the screen is not perfectly flat in the corners so I have problems with glass screen protectors, but I am living with that since the phone is working so well.
    "The best phone I have ever had" and then the litany of problems. What kind of phones did you have earlier? My goodness, trust me - there are phones that actually work...

    I am very disappointed with my Lumia 950XL. Incredibly unstable, every next build makes it even less stable, hard resets seem to make it even worse. I'm so tired of this. I can't do my work with this phone. The battery is terrible. I'm back to carrying battery packs to survive my work day. It's crazy and pathetic, considering that I paid as much as I would for an iPhone or premium android. As we speak I'm doing the second hard reset this weekend and going back to the official build. Redstone definitely didn't work for me. I started installing preview builds because the official ones didn't work. Even if official build will turn out to be stable and working it doesn't support visual voice mail, a feature that I've been using for a couple of years now and need for my work.
    If you need a phone for work, a phone that you actually frequently use for many things, not just texting some chick then don't get this phone. Or maybe I should say don't get Windows 10 Mobile because that is the root of the problems.
    The biggest issues I have with my 950 XL:
    - constant reboots,
    - frequently loses connectivity to internet, requires reboot,
    - hot spot is the worst implementation I have seen so far in a mobile phone; even if when you manage to connect your laptop to it and then disconnect from it, to use it a second time you need to reboot the phone because there's no way the hot spot will start again,
    - sending emails with big attachments fails very often and blocks the whole internet connectivity until they are fully sent,
    - during a call, screen turns off and sometimes won't come back up again,
    - the phone wouldn't unlock until you restart it.
    The list can go on and on. Definitely it is not something you would expect after spending $700, no matter how big of a fan you are.
    03-12-2016 08:49 PM
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