11-09-2016 06:55 AM
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  1. schwarze Pest's Avatar
    I bought the lumia 950xl an overall I am happy with the phone. Only one mayor problem remains:

    Microsoft state the phone have a Gorilla glas 4! I don't belive that!
    I have the phone for 1 month now and never had it in the pocket with keys or something like that but I have a lot of scratches on the glas.

    Bevore the 950 xl I had a 930, a blackberry passport and Blackberry Z30 and NONE of them had scratches after one year!
    The 930 and the passport had gorilla glas but I dont belive the 950xl has it or I have a model with the wrong glas!

    Does anybody else have this problem?
    04-06-2016 11:41 AM
  2. falconrap's Avatar
    The 950 XL has Gorilla Glass 4. Whether or not your screen gets scratched depends on a lot of factors. To be honest, I would never put the phone in the same pocket as my keys. They could gouge the case, scratch the camera lens, etc. Just not worth the risk. That being said, if the scratches are really fine, shallow ones, they may just be the oleophobic coating on the glass. You can buy coating that you can re-apply to the screen that will fill those types of scratches and keep the oil and water resistance of the glass fresh.
    04-06-2016 08:34 PM
  3. signal-2-noise's Avatar
    If you have Gorilla Glas then you have a knock-off phone. You need to ensure your device has Gorilla Glass

    But yeah, falconrap pretty much explains it.
    04-07-2016 12:56 AM
  4. Angry Pixel's Avatar
    I'm also pretty much pissed about this. I kept my 950xl on backpack on floor next to my bean bag. When i got up and picked up the backpack, the phone flipped and fell face first. Hardly from 2 to 3 inches height and got a big *** scratch right there in the middle of the screen. WTF I had 1520 before and it survived crashes way worse than this and came out without any deep scratch. Now only solution is to get a tempered glass and hope it hides that scratch.
    04-07-2016 01:26 AM
  5. Charliefr3sh's Avatar
    I'm also pretty much pissed about this. I kept my 950xl on backpack on floor next to my bean bag. When i got up and picked up the backpack, the phone flipped and fell face first. Hardly from 2 to 3 inches height and got a big *** scratch right there in the middle of the screen. WTF I had 1520 before and it survived crashes way worse than this and came out without any deep scratch. Now only solution is to get a tempered glass and hope it hides that scratch.
    I have a 1520 and it has cracked the screen twice by just falling a few centimetres off the ground! I think Microsoft high end phones' screens are just too fragile. I've resorted to puting a tempered glass screen protector.
    04-07-2016 01:53 AM
  6. TheChazas's Avatar
    ...
    Have not a single scratch on my L950 which I have since December and now recently I slammed on a Hybrid Tempered Glass which I am very satisfied with, plus I use slim pocket case, so it is safe in my pocket or elsewhere.

    But mainly it comes down to a user and how he takes care off his stuff.
    aximtreo and decimus plancus like this.
    04-07-2016 10:14 AM
  7. Pete's Avatar
    I had no scratches on my 1520 (no protection) for the two years that I had it.

    I've also not used any protection on my 950XL. Nothing has happened to that either.

    I'm certainly not obsessive about keeping my phone clean or safe and use basic common sense in taking care of it.
    04-07-2016 10:44 AM
  8. Jazmac's Avatar
    I can never understand the wisdom of someone spending 700 + bucks on a phone then shove it in their pockets with keys, coins, chapsticks, pocket knives and such, walk around, sit, stand, run and whatever else and then get surprised by scratches.
    04-07-2016 11:54 AM
  9. Jakoh's Avatar
    Exact reason i am not buying 950 series.

    I'm also pretty much pissed about this. I kept my 950xl on backpack on floor next to my bean bag. When i got up and picked up the backpack, the phone flipped and fell face first. Hardly from 2 to 3 inches height and got a big *** scratch right there in the middle of the screen. WTF I had 1520 before and it survived crashes way worse than this and came out without any deep scratch. Now only solution is to get a tempered glass and hope it hides that scratch.
    04-07-2016 12:08 PM
  10. Zulfigar's Avatar
    I can never understand the wisdom of someone spending 700 + bucks on a phone then shove it in their pockets with keys, coins, chapsticks, pocket knives and such, walk around, sit, stand, run and whatever else and then get surprised by scratches.
    Why are you making this comment? The OP said he never did any such event and still ends up with scratches.

    For me, I've had my Lumia 950 XL since day one and it still looks brand new. Not sure where your scratches came from, but hopefully you find and solve the mystery.

    Good luck!
    04-07-2016 12:11 PM
  11. Krystianpants's Avatar
    Gorilla glass isn't scratch resistant, it offers extra protection. Gorilla glass 4 actually allows you to make the glass much thinner and offer the same protection as gorilla glass 3. My guess is the glass is quite thin on these so you're really getting the same protection as gorilla glass 3. And of course, the oleophilic coating can also be scratched giving the impression that the glass has scratched. I believe these don't have the best coating as they get extremely dirty and a lot of stuff sticks to it. My lumia 830 in comparison is much better when it comes to this regard. My lumia 950xl has taken a few hits without getting scratched. It depends on many factors. I have heard that a lot of oled screens mix with lotus glass. It's hard to say. I know that Corning Glass doesn't list the lumia 950 or xl as having gorilla glass 4. They told me they have non-disclosure agreements with some companies and can't put it on their website.

    The protection from falls/scratches will definitely rival gorilla glass 3 with these just because of how thin the device is.
    04-07-2016 01:49 PM
  12. signal-2-noise's Avatar
    Another thought to this scratched glas(s) mystery....

    Maybe OP doesn't shave due to having titanium beard/whiskers? Phone gets put up to ear/side of face and...scratch-o!
    04-07-2016 01:52 PM
  13. Jazmac's Avatar
    Why are you making this comment? The OP said he never did any such event and still ends up with scratches.

    For me, I've had my Lumia 950 XL since day one and it still looks brand new. Not sure where your scratches came from, but hopefully you find and solve the mystery.

    Good luck!
    Because unless you buy a phone pre-scratched it's obvious something caused the scratches. Wait, you don't think the glass scratched itself do you? Maybe one of the OP's friends or family got hold of the phone and caused the scratches. I assumed only the OP was ever in proximity of the phone and is responsible for why it has scratches. But maybe you believe the air did it.
    04-07-2016 02:41 PM
  14. Krystianpants's Avatar
    OH One more thing. Get a fiber cloth. Wet it a bit and do some circular motions around the scratched areas. The fiber cloth will not wet easily so you may need to keep it under running water for a bit. I had a weird area that seemed like a scratch and i felt it when i moved my finger across it. It took a bit of cleaning to get rid of it. Just keep the screen off and look at it at the right angle and clean away.

    The cloth looks like this and typically used for tv's and other screens.

    micro_fiber_cloth.jpg
    aximtreo, Chintan Gohel and Jazmac like this.
    04-07-2016 03:48 PM
  15. rusty502's Avatar
    From what I understand, GG4 is not as scratch resistant as GG3....GG4 was formulated to be more flexible and thus not crack as easily.....and fyi, 950 uses GG3, 950XL uses GG4.

    Sent from mTalk
    04-07-2016 08:23 PM
  16. halflifecrysis's Avatar
    Before my first phone call is ever made on any new phone I buy it has a screen protector on it.

    At least any phone I've paid 250.00 plus for. I don't trust the glass gimmicks.
    Jazmac likes this.
    04-07-2016 08:56 PM
  17. sst154's Avatar
    To all of you who say you don't have scratches at all after some use..
    Do you mean you don't have big noticeable scratches, or you don't have even those small, visible at certain angle, small scratches?
    I thought the same until I checked at direct light at every angle.
    Could you check again and comment?
    04-07-2016 09:52 PM
  18. signal-2-noise's Avatar
    Before my first phone call is ever made on any new phone I buy it has a screen protector on it.

    At least any phone I've paid 250.00 plus for. I don't trust the glass gimmicks.
    I have yet to find a screen protector that perfectly fits and stays adhered to the 950XL. I have recently ordered a Nillkin protector and will see how that turns out.

    Often the screen protector itself is the gimmick. So far my 5 month old 950XL has remained scratch free going commando on the display. Same with my year old 930. And before that my 800. I'm only getting one for the 950XL just for curiosity's sake.
    04-07-2016 10:27 PM
  19. Chintan Gohel's Avatar
    OH One more thing. Get a fiber cloth. Wet it a bit and do some circular motions around the scratched areas. The fiber cloth will not wet easily so you may need to keep it under running water for a bit. I had a weird area that seemed like a scratch and i felt it when i moved my finger across it. It took a bit of cleaning to get rid of it. Just keep the screen off and look at it at the right angle and clean away.

    The cloth looks like this and typically used for tv's and other screens.

    Click image for larger version. 

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    it's also a good method for removing dust, grime and anything that blemishes the screen
    04-07-2016 11:32 PM
  20. Chintan Gohel's Avatar
    To all of you who say you don't have scratches at all after some use..
    Do you mean you don't have big noticeable scratches, or you don't have even those small, visible at certain angle, small scratches?
    I thought the same until I checked at direct light at every angle.
    Could you check again and comment?
    I have a lumia 1020, got a hard flip cover for it at the very beginning. So far I can only see a light scratch at a certain angle. This was most probably due to the wrist strap that came with it which is a metallic ring
    sst154 likes this.
    04-07-2016 11:36 PM
  21. slyronit's Avatar
    I bought a 950XL in December. I can only fine one minor scratch that can only be seen at a particular angle while holding it towards the light, even though the phone has undergone a lot of abuse.

    For me, scratches have never been an issue with this phone. What I am disappointed about, with GG4 is the lack of glossiness and the propensity to make the display look dull. Also, it gathers more fingerprints, the oleophobic coating is worse than previous iterations.

    All this comparing a 920/950XL side by side, both of which I use daily.
    04-08-2016 05:43 AM
  22. Jack Ciriello's Avatar
    I'd never put my phone in the same pocket as keys... That being said, I did drop the 950XL from pocket height (thing is so big it wasn't all the way in the pocket when I let go) on to tile flooring and its 100% fine.

    I had the Lumia 1020 for 2.5 years with no screen protector on it and the screen is still perfect. Compare that to iphones or earlier galaxies and it makes you realize how great the Lumias are.

    My suggestion, stop putting the phone in your pocket with keys.
    04-08-2016 06:56 AM
  23. mark McWilliams's Avatar
    I agree I never put my phone in the same pocket as my keys and I have a 950 that I bought on black Friday and is in perfect condition and I have dropped it twice one being last night from waist height on to hardwood floor and still no scratches but this morning I put my fosmon rubber case back on just incase
    Jazmac likes this.
    04-08-2016 07:30 AM
  24. cosmicjourney's Avatar
    I have a Nokia 1520 and doesn't have a single mark on the screen
    04-08-2016 08:24 AM
  25. Jazmac's Avatar
    My son works at AT&T here in town. At least twice a week he brings home a story about the condition of customer smart phones and how the owner claims to have no idea of how it happened.
    04-08-2016 08:28 AM
48 12

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