1. Mike Santagata's Avatar
    Having some minor issues with my Lumia 950xl (wireless charging doesn't work, glue marks appeared under glass, phone power cycles constantly.) should I take it to the store, which is an hour away, or call it in? Purchased in November on Day One.
    05-04-2016 11:22 AM
  2. brash48's Avatar
    Take it to the store, get one in your hands then. I did the same. 40 minute drive...but waiting for the mail to deal with this can usually lead to disappointment.
    05-04-2016 12:02 PM
  3. Thazal's Avatar
    Do you have the whatever extended warranty they sold when you bought your phone? When my phone was acting up, I was told I couldn't exchange because I didn't have the extended warranty which I would have bought if the the employee had offered it when I picked mine up. I ended up sending mine into Microsoft's care support center and it came back and I haven't had an issue with it.
    05-04-2016 12:36 PM
  4. hasasimo's Avatar
    Did you buy it from the Microsoft Store? Are you within the 30-day return period? If so, I'd definitely make the trek to the store to get a new one. If you're beyond that point, they'll likely just make you mail it in anyway as part of the 1-year manufacturer's warranty, so there'd be no point going there.
    05-04-2016 01:04 PM

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