1. RoieK's Avatar
    hello everyone
    I am looking for some help / or ideas
    once I a couple of months the phone freeze and what I see is a black screen with only the top part (where the windows hello is) in blue
    (my lock screen is the windows logo one)/
    the phone then vibrate and gets a little bit hot until it restart it self.

    here Is the build I'm on...

    wp_ss_20160611_0001.png
    06-11-2016 08:39 AM
  2. Chintan Gohel's Avatar
    hello everyone
    I am looking for some help / or ideas
    once I a couple of months the phone freeze and what I see is a black screen with only the top part (where the windows hello is) in blue
    (my lock screen is the windows logo one)/
    the phone then vibrate and gets a little bit hot until it restart it self.

    here Is the build I'm on...

    Click image for larger version. 

Name:	wp_ss_20160611_0001.png 
Views:	3 
Size:	67.4 KB 
ID:	127361
    since you've said once in a month, it might be that it was installing an update.
    For better performance, do a soft reset once in a while if this random restarting happens again
    06-12-2016 06:37 AM
  3. RoieK's Avatar
    A soft reset won't affect me apps and settings ?
    06-12-2016 12:43 PM
  4. Chintan Gohel's Avatar
    A soft reset won't affect me apps and settings ?
    soft reset is basically a restart of the phone - this is done by long pressing both vlume down and power buttons until the phone vibrates and restarts. This is not a factory reset
    RoieK likes this.
    06-12-2016 02:15 PM

Similar Threads

  1. Store apps and other windows apps not working
    By Major Hawk in forum Windows 10
    Replies: 7
    Last Post: 06-11-2016, 08:12 AM
  2. can you please direct me to a safe download of windows phone app for desk top ?
    By Windows Central Question in forum Ask a Question
    Replies: 2
    Last Post: 06-11-2016, 07:31 AM
  3. build 14361: sometimes phone is not working
    By Subrata Jana in forum Windows 10 Mobile Insider Preview
    Replies: 0
    Last Post: 06-11-2016, 04:18 AM
  4. Guess which country has the second-highest markup for the GTX 1080 and 1070
    By WindowsCentral.com in forum Windows Central News Discussion
    Replies: 0
    Last Post: 06-10-2016, 10:20 PM
  5. Windows 10 gave me a virus and I need help recovering windows 7.
    By Windows Central Question in forum Ask a Question
    Replies: 2
    Last Post: 06-10-2016, 10:09 PM
LINK TO POST COPIED TO CLIPBOARD