04-10-2017 09:45 AM
30 12
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  1. Mike Santagata's Avatar
    Hey guys! I'm on the latest insider build (14379) with my Lumia 950xl dual sim, and for the last few builds have been experiencing a lot of random reboots! Today alone I had 12. Of the 12, 8 times the phone rebooted, 4 times I had to do a battery pull to get it back on. It seems to do this most when the battery is below 30%. Reboots happen when I unlock the phone mostly... Has anyone else experienced this?
    Christian Matthew likes this.
    07-06-2016 09:54 PM
  2. peter leung 10586's Avatar
    Hey guys! I'm on the latest insider build (14379) with my Lumia 950xl dual sim, and for the last few builds have been experiencing a lot of random reboots! Today alone I had 12. Of the 12, 8 times the phone rebooted, 4 times I had to do a battery pull to get it back on. It seems to do this most when the battery is below 30%. Reboots happen when I unlock the phone mostly... Has anyone else experienced this?
    my 950xl is running 14379 now and didn't reboot unexpectedly. I suggest giving it a factory reset.
    07-06-2016 10:13 PM
  3. cba191's Avatar
    Mine has been doing the same thing. A dozen times a day is more than a little ridiculous.
    Mike Santagata likes this.
    07-07-2016 12:46 AM
  4. cba191's Avatar
    I'm about to smash this thing against a wall. Every windows phone I get is progressively worse. I think the Note 7 will be my next phone.
    Mike Santagata likes this.
    07-08-2016 04:17 PM
  5. PGrey's Avatar
    Hmm, you could just move back to Release Preview, until things stabilize? I'm on RP, and I've rebooted spontaneously, once, in several months.
    Having worked on OS dev for a long time (not currently), this is just the cost of being on the ultra-bleeding-edge side of things. If it hurts, well...
    07-08-2016 06:03 PM
  6. cba191's Avatar
    Took it to the Microsoft store, it crashed 3 times while I was there. New phone. I'm happy again.
    07-09-2016 08:14 PM
  7. sev7en's Avatar
    Hi, the 385 is out... I am with it since today and I haven't that issue. I suggest you anyway an hard reset...
    07-10-2016 07:17 AM
  8. Christian Matthew's Avatar
    yes I have this problem too. these builds are getting worse and worse.

    http://forums.windowscentral.com/mic...worse-omg.html
    07-10-2016 11:11 AM
  9. Christian Matthew's Avatar
    perhaps this is what I need to do
    07-10-2016 11:12 AM
  10. jenia90's Avatar
    I've had numerous reboots each day, especially when texting a lot. So after doing a factory reset its all gone and the phone works silky smooth again 👍
    07-12-2016 12:51 PM
  11. Dr Feilij's Avatar
    Hey guys! I'm on the latest insider build (14379) with my Lumia 950xl dual sim, and for the last few builds have been experiencing a lot of random reboots! Today alone I had 12. Of the 12, 8 times the phone rebooted, 4 times I had to do a battery pull to get it back on. It seems to do this most when the battery is below 30%. Reboots happen when I unlock the phone mostly... Has anyone else experienced this?
    I have the same exact problem....dont know what to do. Whenever battery drops to 50%....random reboots. Unbelievable.
    Am going back to Lumia 1520
    07-12-2016 07:52 PM
  12. Mike Santagata's Avatar
    So after having 26 reboots yesterday I went to my local Microsoft store. (Orlando, fl: Florida mall). After explaining my issue, the manager came out with a brand new (in the box, non refurbished) Lumia 950xl. Gave me an exchange. I was on my way in less than 10 minutes, didn't have to argue. I told them I tried the WDRT and rolled back 10586 and still had the issue. I showed them this thread here as well. Exchange was easy and didn't cost anything. Even got to keep the extra charger! Definitely go to your local store. Also, anyone else having an issue with this app not allowing you to reply thread?
    07-13-2016 07:38 AM
  13. cba191's Avatar
    An extra charger would have been nice, but I'm happy about having a phone that works again.
    07-14-2016 01:30 AM
  14. tnadera's Avatar
    I still suffer from the same problem, and the thing is that my phone was very good before and never rebooted, but suddenly it resets A LOT...
    I tried hard reset, and nothing happen. So I tried WDRT and remained on the release build and still the problem still exists!!!!!
    I really don't know what to do, and is it a software or hardware problem??
    Unfortunately I'm not from USA so it's not as easy as getting a new one here :(
    07-21-2016 06:17 PM
  15. RL76's Avatar
    Having the same problems. On the way to the MS store...
    07-24-2016 12:43 PM
  16. PGrey's Avatar
    I still suffer from the same problem, and the thing is that my phone was very good before and never rebooted, but suddenly it resets A LOT...
    I tried hard reset, and nothing happen. So I tried WDRT and remained on the release build and still the problem still exists!!!!!
    I really don't know what to do, and is it a software or hardware problem??
    Unfortunately I'm not from USA so it's not as easy as getting a new one here :(
    I'd bet this is due to recent changes, almost exclusively. My phone had one hang (all Release Preview builds) up until 494, when it's hung a couple of times.
    Then, after the firmware update, I managed to hang it again, testing the "shouldn't double-tap wake in your pocket mode", where it was trying to "look for me", but hung and eventually crashed, probably not super-well tested, yet.
    I'm leaving feedback for this last one, as it's pretty quantifiable, although I haven't managed to repro again, yet.

    Please, take the time to leave feedback, if you're hitting these (if you have your phone set to send all crash data, then MS will also have corresponding dump files that are close to your feedback time), so they get looked at, if they're frequent and repro-able.
    Sometimes they don't have tests for real-world stuff, it's not as easy as you'd think, so we have to do our part...
    Mike Santagata likes this.
    07-24-2016 01:21 PM
  17. Akira X's Avatar
    Originally posted by Mike Santagata
    Hey guys! I'm on the latest insider build (14379) with my Lumia 950xl dual sim, and for the last few builds have been experiencing a lot of random reboots! Today alone I had 12. Of the 12, 8 times the phone rebooted, 4 times I had to do a battery pull to get it back on. It seems to do this most when the battery is below 30%. Reboots happen when I unlock the phone mostly... Has anyone else experienced this?
    I've had the same issue/very similar issue. Thinking about a reset with no restore from backup.
    07-26-2016 03:11 PM
  18. gr021857's Avatar
    My phone has been doing this constantly for weeks, I've submitted so many feedback reports it's ridiculous. I have just used recovery to flash the latest firmware at the weekend, moved up to Insider again, did hard reset on insider and then restored from backup - Still getting the issue.

    It is definitely below 50% where it occurs most frequently and I don't recall it ever happening whilst on charge. If I have battery saver turned on it happens nearly every time I hit the 20% mark - not very battery saving when it reboots on 13~15%! I have a strange green line flash appear on my screen and I have to do the Volume Down + Power to reboot each time.
    08-22-2016 06:45 PM
  19. MAK11's Avatar
    My phone has been doing this constantly for weeks, I've submitted so many feedback reports it's ridiculous. I have just used recovery to flash the latest firmware at the weekend, moved up to Insider again, did hard reset on insider and then restored from backup - Still getting the issue.

    It is definitely below 50% where it occurs most frequently and I don't recall it ever happening whilst on charge. If I have battery saver turned on it happens nearly every time I hit the 20% mark - not very battery saving when it reboots on 13~15%! I have a strange green line flash appear on my screen and I have to do the Volume Down + Power to reboot each time.
    Your battery is dead (and probably already swollen).

    http://forums.windowscentral.com/mic...stability.html
    vonchowder and gr021857 like this.
    08-23-2016 11:34 AM
  20. vonchowder's Avatar
    Your battery is dead (and probably already swollen).

    http://forums.windowscentral.com/mic...stability.html
    MAK11 is dead-on. Every behavior described in this thread was same as mine. Replace the battery.
    08-23-2016 12:20 PM
  21. Lumia666's Avatar
    This is a battery issue. My battery has swelled alot, so I ordered a new one. Still waiting for it.
    Read on some Swedish page that when the battery was replaced, the issues stopped.
    09-13-2016 10:33 AM
  22. gr021857's Avatar
    Your battery is dead (and probably already swollen).

    http://forums.windowscentral.com/mic...stability.html
    Just wanted to give a big thanks to Mak11, I ordered a new battery from Rounded.com as per that thread and I've been green flash and reset free for the past 2 weeks now. Wanted to give it a good bedding in period before I confirmed but it was instantly noticeable really. Thanks and this really should be publicised a bit more, especially now they are saying there are no Warranty repair devices left.
    09-17-2016 11:00 AM
  23. wps81's Avatar
    I am not sure if my frequent reboot issue is 100% related to battery because I checked my battery but didn't see visible shape change.
    09-18-2016 03:55 AM
  24. wps81's Avatar
    Where to buy authentic battery now?
    09-18-2016 11:47 AM
  25. Jackalito's Avatar
    Where to buy authentic battery now?
    I think Amazon or eBay are good places to start looking for battery's replacements.
    09-18-2016 12:34 PM
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