1. Windows Central Question's Avatar
    Greetings,

    Since the last week the RBC Mobile app shows me the same error each time I want to connect to my account: You are not current connected to the internet, Please try again.

    is someone here having the same problem?
    07-14-2016 02:43 PM
  2. Chintan Gohel's Avatar
    Greetings,

    Since the last week the RBC Mobile app shows me the same error each time I want to connect to my account: You are not current connected to the internet, Please try again.

    is someone here having the same problem?
    try a restart or reinstall the app

    If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Windows Central.
    07-14-2016 02:50 PM
  3. pipe7's Avatar
    Damn, same problem for me. Not good, I really need my banking app. I just used it a few days ago, so not sure if this is since the last OS update or if something broke on RBC's end. What OS build are you on? I'm on the latest Insider Fast build. Lumia 950.
    07-14-2016 06:42 PM
  4. aemehran's Avatar
    I have the same issue.
    07-14-2016 11:41 PM
  5. a2ndrew's Avatar
    I have the same issue.
    Me too
    07-15-2016 10:19 AM
  6. wetworker's Avatar
    Same here. it stopped working on my 1520. BTW. it still working on my desktop and Surface RT.
    I really needs this app because I pay all my bills with it.

    royal.jpg
    07-15-2016 11:36 AM
  7. wetworker's Avatar
    Reinstalling does not work. :(
    07-15-2016 11:37 AM
  8. wetworker's Avatar
    I just got a reply from RBC Twitter page. They are working on the login issue.
    royal2.jpg
    Last edited by wetworker; 07-15-2016 at 01:56 PM.
    07-15-2016 12:08 PM
  9. Krystianpants's Avatar
    I get the same issue. It could be their end, it could be the newest os update, it could be they are taking it offline to make a windows 10 version of app. So who knows.
    Chintan Gohel likes this.
    07-16-2016 08:44 AM
  10. beman39's Avatar
    its because y'all BROKE! so your bank stopped the App
    Chintan Gohel likes this.
    07-16-2016 09:26 PM
  11. wetworker's Avatar
    I hope so. a WP10 version would be sweet.
    07-18-2016 09:46 PM
  12. pipe7's Avatar
    I get the same issue. It could be their end, it could be the newest os update, it could be they are taking it offline to make a windows 10 version of app. So who knows.
    Its not the newest OS update, its definitely the app. Same issue on my phone on Insider Fast ring, and my wife's on Production. Not sure if it is working on not on WP8 though, but I assume its the same issue. I think a W10 universal app is just drearning though, i'd say they are more likely to discontinue the app vs build a new Universal app.
    07-19-2016 03:29 PM
  13. pipe7's Avatar
    I should also add that the app problem SEEMED to occur around the same time the RBC online making site going down for a day or so. Possibly related to that.
    07-20-2016 12:08 AM
  14. Kerry2112's Avatar
    Just my luck. I have accounts with 2 banks: BMO and RBC. BMO has no Windows phone app and now RBC app is kaput. Hopefully, they'll fix it sooner than later. BMO is really my main account and it's a drag that they have no app and their mobile site does not work properly in Edge (or any other browser I've tried on W10M). I have to use the desktop site.
    07-20-2016 09:05 AM
  15. Krystianpants's Avatar
    Its not the newest OS update, its definitely the app. Same issue on my phone on Insider Fast ring, and my wife's on Production. Not sure if it is working on not on WP8 though, but I assume its the same issue. I think a W10 universal app is just drearning though, i'd say they are more likely to discontinue the app vs build a new Universal app.
    What's odd is I get this internet not working message on some of my Desktop apps since last update.

    My brother also got it on production build after the last production update. It's happening on his intel driver utility program which is w32.

    Not sure if it's a coincidence but never happened before.
    07-20-2016 10:17 AM
  16. Krystianpants's Avatar
    Just my luck. I have accounts with 2 banks: BMO and RBC. BMO has no Windows phone app and now RBC app is kaput. Hopefully, they'll fix it sooner than later. BMO is really my main account and it's a drag that they have no app and their mobile site does not work properly in Edge (or any other browser I've tried on W10M). I have to use the desktop site.
    They have a desktop app which I prefer to their site. It's still from windows 8 but works pretty well.
    Kerry2112 likes this.
    07-20-2016 10:19 AM
  17. sphax22's Avatar
    @wetworker : I just call the RBC number you indicate in your message to tell them about the error and try to help them, but the only answer I got is that they aware of the problem and they working on it. Unfortunately they have no ETA nor they got any inside about a W10M UWP application (which should be great !)... so we have to be patient and hopefully they won't pull off the app from the store...
    07-21-2016 12:10 PM
  18. Kerry2112's Avatar
    App is working again now. Just used it.
    07-26-2016 12:05 PM
  19. wetworker's Avatar
    Yep it's working again. Happy,Happy, Joy,Joy!
    07-29-2016 12:37 AM

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