03-04-2018 04:27 AM
35 12
tools
  1. NightOrchid's Avatar
    Im running OS build 14393.189 (1607) and ive noticed that in the default Gallery when Im zooming in and out of images taken from the camera... the screen freezes and the only way to fix it is to wake the phone on and off (as you would do normally).. and the gallery is working fine again... also, when openning the gallery app from inside the camera (the small image in to top corner of the camera viewfinder) to view your images.. the screen goes black.. and again.. I just wake the phone on and off.. and its fine again..

    It looks to me like a gallery bug.. not a camera / phone bug... this only happens occassionally, but its annoying

    Has anyone else experienced this and maybe fixed.it... and if not fixed.. can you recommend a 3rd party gallery app..

    Thanks all
    Last edited by NightOrchid; 10-02-2016 at 04:12 PM.
    mikepalma likes this.
    10-01-2016 01:50 PM
  2. mary beth hale's Avatar
    Wish I could help but both zooming in on pics in gallery and opening pic from camera work ok for me. 950 xl on fast ring. Good luck.
    10-01-2016 10:03 PM
  3. NightOrchid's Avatar
    Wish I could help but both zooming in on pics in gallery and opening pic from camera work ok for me. 950 xl on fast ring. Good luck.
    Have you ever come across this issue in previous builds though?
    10-02-2016 04:13 PM
  4. mary beth hale's Avatar
    Have you ever come across this issue in previous builds though?
    No. Issues don'talways happen across the board though. Sorry its happening to you. Hopefully someone will be able to help.
    10-02-2016 06:50 PM
  5. Mesbah's Avatar
    Sounds like a good candidate for a hard reset to get all back to normal.
    10-02-2016 10:40 PM
  6. white_Shadoww's Avatar
    The app is quite buggy and laggy on production build for me. On Lumia 730. When I open a pic, apparently I have to wait for 1 sec or 2 for the pic to show properly. It's blurry till then. Also I can't zoom in or swipe to another photo. My phone has quite a lot of pics, and when I tap on a month to view pics from say last year, when I back out after viewing a photo, the scroll position resets to top. This sucks!
    Isuri Goonewardena likes this.
    10-03-2016 03:41 AM
  7. nithinRaj-730's Avatar
    I too having the same problem since I updated to w10m. I am on the latest update (production) on my lumia 830. And, when open a photo in the gallery, it takes some time to get clear. Never experienced likewise in wp8.1.
    10-03-2016 04:10 AM
  8. Ariel Takom's Avatar
    The app is quite buggy and laggy on production build for me. On Lumia 730. When I open a pic, apparently I have to wait for 1 sec or 2 for the pic to show properly. It's blurry till then. Also I can't zoom in or swipe to another photo. My phone has quite a lot of pics, and when I tap on a month to view pics from say last year, when I back out after viewing a photo, the scroll position resets to top. This sucks!
    Are your photos stored in an SD card? If yes, then that could be the reason for the lag. I advise for you to keep your files inside the phone's main memory instead of the SD card.

    Also, I agree that it sucks for the gallery to return to the top position, as it was in other Microsoft built in apps, like in Settings for example. Hope MSFT makes an effort to enhance user experience on W10M in the following months :(
    Chintan Gohel likes this.
    10-03-2016 07:32 AM
  9. white_Shadoww's Avatar
    Are your photos stored in an SD card? If yes, then that could be the reason for the lag. I advise for you to keep your files inside the phone's main memory instead of the SD card.

    Also, I agree that it sucks for the gallery to return to the top position, as it was in other Microsoft built in apps, like in Settings for example. Hope MSFT makes an effort to enhance user experience on W10M in the following months :(
    Should it matter if the photos are stored on SD card or internal storage? If Android can handle it, why should not Windows? Whenever my friends see my phone, and photos app, they swear they would have never bought Windows Phone. Well, the result is 0.5% market share, yet MS don't understand at all!
    10-03-2016 08:09 AM
  10. Chintan Gohel's Avatar
    Should it matter if the photos are stored on SD card or internal storage? If Android can handle it, why should not Windows? Whenever my friends see my phone, and photos app, they swear they would have never bought Windows Phone. Well, the result is 0.5% market share, yet MS don't understand at all!
    it can matter if the sd card isn't that good in quality.
    10-03-2016 08:24 AM
  11. abhishek singh21's Avatar
    Experienced this glitch on my 730 during early builds of windows phone 10 TP. Havent seen this happening after the AU update. Could be a app bug, (photos app).
    10-03-2016 10:01 AM
  12. Joe920's Avatar
    The app is quite buggy and laggy on production build for me. On Lumia 730. When I open a pic, apparently I have to wait for 1 sec or 2 for the pic to show properly. It's blurry till then. Also I can't zoom in or swipe to another photo. My phone has quite a lot of pics, and when I tap on a month to view pics from say last year, when I back out after viewing a photo, the scroll position resets to top. This sucks!
    Same here, I started a thread on it. Not too many people complain about it somehow, but it's pretty bad when you show people pictures. I'm trying to show off the amazing camera, and the phone decides to make all pictures look super crappy initially. Good move..

    http://forums.windowscentral.com/mic...s-just-me.html
    white_Shadoww likes this.
    10-03-2016 10:51 AM
  13. RFTA's Avatar
    My wife just started having the black screen issue on her 950. If she takes a picture and then clicks the image on the camera app, she gets a black screen. But, if she goes to the Photo Gallery manually, they show correctly.
    white_Shadoww likes this.
    10-03-2016 12:38 PM
  14. white_Shadoww's Avatar
    it can matter if the sd card isn't that good in quality.
    But it is a class 10 SanDisk Ultra card! Every Android phone handles it very well. Why can't my Windows? Well, the app is not on par with even third party gallery app like 'QuickPic' on Android. If a third party dev can do it, why can't Microsoft, a Software company? And the Windows Phone 8.1 Album app was perfect, fast and stable. I don't see any feature added in the Windows 10 app, except for the automated albums. 10 app is slow, buggy and crashes, I don't understand why they replaced it?
    CraigCole likes this.
    10-04-2016 03:08 AM
  15. white_Shadoww's Avatar
    Same here, I started a thread on it. Not too many people complain about it somehow, but it's pretty bad when you show people pictures. I'm trying to show off the amazing camera, and the phone decides to make all pictures look super crappy initially. Good move..

    http://forums.windowscentral.com/mic...s-just-me.html
    It puts a very very bad impression. If an OS can't show photos properly, forget about it being successful. Also god save me, when I save a photo after editing it in a photo editor, ex. Fantasia Painter. Nobody complains about it though. I wonder how? Are these e-mail and Office only people?
    10-04-2016 03:13 AM
  16. Ariel Takom's Avatar
    Should it matter if the photos are stored on SD card or internal storage? If Android can handle it, why should not Windows? Whenever my friends see my phone, and photos app, they swear they would have never bought Windows Phone. Well, the result is 0.5% market share, yet MS don't understand at all!
    Actually it does matter, and the same applies to Android as well. Granted that Android's more optimized than Windows in terms of reading files from SD Cards, but I'm not talking about this fact as I know that W10M is still quite new compared to Android, and optimizations will come along.

    What I wanted to point out is that there are many type of SD cards with different read and write speeds, and no matter how good of a phone you have, be it Android or Windows, it will still take a long time for the phone to access any files, not just photos, from an SD card with a slow read/write speed.

    But this is assuming that you're using a low quality SD card. Also, it is advisable to reformat your SD card through the phone or the PC (back up your data before you do so!) as some people have reported this to increase their performance. This is especially true if your SD card is previously used in another phone, and you just put it in into a new phone without first reformatting it. This comes from my own experience, so your mileage may vary.
    10-04-2016 05:00 AM
  17. white_Shadoww's Avatar
    Actually it does matter, and the same applies to Android as well. Granted that Android's more optimized than Windows in terms of reading files from SD Cards, but I'm not talking about this fact as I know that W10M is still quite new compared to Android, and optimizations will come along.

    What I wanted to point out is that there are many type of SD cards with different read and write speeds, and no matter how good of a phone you have, be it Android or Windows, it will still take a long time for the phone to access any files, not just photos, from an SD card with a slow read/write speed.

    But this is assuming that you're using a low quality SD card. Also, it is advisable to reformat your SD card through the phone or the PC (back up your data before you do so!) as some people have reported this to increase their performance. This is especially true if your SD card is previously used in another phone, and you just put it in into a new phone without first reformatting it. This comes from my own experience, so your mileage may vary.
    Well, the card is Class 10 SanDisk Ultra variant. I reset the phone, formatted the card, copied all the content all over and the performance is the same. I have done this whole process twice. Yet, the Photos app works like garbage. On the other hand, The same card worked very well without even formatting on my Android, even on Windows Phone 8.1. Which led me to the conclusion that Windows 10 Mobile Photos app is utter garbage.
    Ariel Takom likes this.
    10-04-2016 05:41 AM
  18. DaveGx's Avatar
    This has been an on going issue. Neither the camera or gallery have been completely smooth or bug free for a long time
    white_Shadoww and mikepalma like this.
    10-04-2016 12:06 PM
  19. Ariel Takom's Avatar
    Well, the card is Class 10 SanDisk Ultra variant. I reset the phone, formatted the card, copied all the content all over and the performance is the same. I have done this whole process twice. Yet, the Photos app works like garbage. On the other hand, The same card worked very well without even formatting on my Android, even on Windows Phone 8.1. Which led me to the conclusion that Windows 10 Mobile Photos app is utter garbage.
    TBH even class 10 SD cards do not guarantee faster read/write speeds. Do check your SD card model's read and write speed.

    Anyway, I've resorted to no longer rely on SD card for my photos, and save them on my phone memory instead. Performance has been very good for me so far. The only thing I use my SD card for is to store my music library and some documents.
    white_Shadoww likes this.
    10-05-2016 12:05 AM
  20. Mesbah's Avatar
    My findings:
    • SDXC card must be good quality ( not a Lexar)
    • Insert new SDXC into 950XL and never ever take it out to copy/delete/etc. files & folders on a PC. All file/folder manipulations must be done via USB cable while SD card is inside MS phone.
    white_Shadoww likes this.
    10-05-2016 12:40 AM
  21. white_Shadoww's Avatar
    TBH even class 10 SD cards do not guarantee faster read/write speeds. Do check your SD card model's read and write speed.

    Anyway, I've resorted to no longer rely on SD card for my photos, and save them on my phone memory instead. Performance has been very good for me so far. The only thing I use my SD card for is to store my music library and some documents.
    Well, if a cheap Android phone can handle the card, why should not a Windows Phone? It's simple as that! If a basic task like picture viewing is such a pain, forget market share! But my question is, why take a good app, the one in the 8.1, flush it, and create a garbage one?
    mikepalma and Timbre70 like this.
    10-05-2016 02:45 AM
  22. white_Shadoww's Avatar
    My findings:
    • SDXC card must be good quality ( not a Lexar)
    • Insert new SDXC into 950XL and never ever take it out to copy/delete/etc. files & folders on a PC. All file/folder manipulations must be done via USB cable while SD card is inside MS phone.
    Good luck explaining that to a normal consumer and convincing to buy a 'Windows' phone!
    mikepalma, CraigCole and Timbre70 like this.
    10-05-2016 02:46 AM
  23. Ariel Takom's Avatar
    Well, if a cheap Android phone can handle the card, why should not a Windows Phone? It's simple as that! If a basic task like picture viewing is such a pain, forget market share! But my question is, why take a good app, the one in the 8.1, flush it, and create a garbage one?
    I would really appreciate it if we could stay on topic, but it seems you're hell bent on ranting on and on about how Windows 10 Mobile and the things that comes along the package sucks compared to Android, specifically "a cheap Android phone".

    Well, if you don't like it, just move over to Android, although it's kinda sad to say this to a developer of one of W10M's promising app. This forum is filled with enough hate and rants already.

    Anyway, I wish you a good day, and I hope that whatever input I gave helped to ease your problem.

    Cheers.
    10-07-2016 01:49 AM
  24. mikepalma's Avatar
    Im running OS build 14393.189 (1607) and ive noticed that in the default Gallery when Im zooming in and out of images taken from the camera... the screen freezes and the only way to fix it is to wake the phone on and off (as you would do normally).. and the gallery is working fine again... also, when openning the gallery app from inside the camera (the small image in to top corner of the camera viewfinder) to view your images.. the screen goes black.. and again.. I just wake the phone on and off.. and its fine again..

    It looks to me like a gallery bug.. not a camera / phone bug... this only happens occassionally, but its annoying

    Has anyone else experienced this and maybe fixed.it... and if not fixed.. can you recommend a 3rd party gallery app..

    Thanks all
    The only fix:
    Switch back to WP8.1. I did. Amazingly smooth and no issues. What a concept!
    10-07-2016 02:10 AM
  25. white_Shadoww's Avatar
    I would really appreciate it if we could stay on topic, but it seems you're hell bent on ranting on and on about how Windows 10 Mobile and the things that comes along the package sucks compared to Android, specifically "a cheap Android phone".

    Well, if you don't like it, just move over to Android, although it's kinda sad to say this to a developer of one of W10M's promising app. This forum is filled with enough hate and rants already.

    Anyway, I wish you a good day, and I hope that whatever input I gave helped to ease your problem.

    Cheers.
    Hello, well, I must apologize. I was kind of angry. Angry on Microsoft!

    The thing is I love Windows and I see a potential in Windows, because the UWP platform, the synced content, one experience is truly amazing. That is the reason I started learning coding for UWP. My friends always ask me why do I support Windows, and this is my answer always.

    But that day, I was showing my friends the pics of our vacation from last year. The photos app was constantly crashing, or resetting to the top when backing out of a photo. Also, there was a second of delay before I could swipe between photos or zoom a photo. It was very unexpected behavior for such a basic task. When my friends started mocking Windows, I was speechless, how would I defend Windows when everything was in front of them?

    An average consumer just wants the product to work. He doesn't care why it works and why not or how to make it work. It just should work by default. The Photos app gave such a bad impression to my friends, that they will never buy a Windows Phone in a life time. And I guess, it's the same reason why the market share got to such low value.

    No users, no developers. No developers, no apps. No apps, no users. This would lead to demise of Windows Phone/Mobile. We need to be ahead of competition, not behind. Forget third party apps for a moment, at least first party apps like Photos, Music, Videos should be better than the competition.

    I am angry cause I am a developer. I love Windows, but would be happy if it had 3.5% market share that 8.1 retained than the 0.5%.

    And well, back to the topic, the Photos app SHOULD work flawlessly, without any excuse! We can expect this from a software giant! I have already upvoted the feedback regarding this!
    Ariel Takom and Timbre70 like this.
    10-07-2016 02:49 AM
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