1. asarekena's Avatar
    Last month i bought a new 950xl DS. I love the phone, but there's this strange heating issue am facing. I have used the WDRT and Hard Reset on several occasions to solve the problem. But still. I could have manage it but the most worrying one is when always video recording have to stop about 20 to 30mins into the recording because of the heating issues. It always stops the video recording and displays

    "WE NEED TO COOL DOWN, Your device is overheating, so we had to stop recording for now. We've saved your video, and you can try again in a little while."

    Guys pls help me with any solution to solve this problem cos its really disturbing me. Thanks in Advance.
    10-03-2016 05:46 AM
  2. vezycash's Avatar
    Try other camera apps like ProShot.
    10-03-2016 06:41 AM
  3. asarekena's Avatar
    Try other camera apps like ProShot.
    Thanks. But no luck on proshot too.
    10-04-2016 02:07 AM
  4. MAK11's Avatar
    This is not a bug. This is how every smartphone on the market works. Video recording/Encoding is the most compute intensive task that the SoC has to handle so there's no way around that. The only way to mitigate that is to record at a lower resolution (1080P/720P instead of 4K)
    10-04-2016 10:46 AM
  5. asarekena's Avatar
    Thanks for your support
    10-09-2016 10:46 AM
  6. asarekena's Avatar
    Ok folks. I returned the phone last thursday and yesterday i received a new one. Today i used it to record church service for 1hr 46min without any heating issues. And am very happy. I will continue to monitor and report any development here. Thanks to you all for your help.
    nizam ak and anthonyng like this.
    10-09-2016 10:52 AM
  7. honda accord 99's Avatar
    I think that's manufacturers defect.
    asarekena likes this.
    10-12-2016 01:37 PM
  8. Blacklizted's Avatar
    Sometimes it would only record up to 3 minutes, sometimes 15 minutes before it displays the your phone is running hot message.
    10-12-2016 03:49 PM
  9. asarekena's Avatar
    Sometimes it would only record up to 3 minutes, sometimes 15 minutes before it displays the your phone is running hot message.
    It's very frustrating when it does happen. Will continue to observe mine and give feedback.
    10-12-2016 03:54 PM
  10. anthonyng's Avatar
    I used to have that problem in older builds but sine anniversary I haven't had issues. I never tried to record for so long though, 30-40 mins? wow. That's a lot of screen on time and encoding!
    10-13-2016 12:27 AM
  11. asarekena's Avatar
    Yes, that's a way to test the ability of the Lumia 950xl. Because i used to record over 2hrs and more on the Lumia 1520 without any hitch. It was soo smooth. And i was doing that every week without any problem at all. So i believe with a better camera and processor on the Lumia 950xl it should perform better than the Lumia 1520.
    anthonyng likes this.
    10-13-2016 06:49 AM
  12. anthonyng's Avatar
    Yes, that's a way to test the ability of the Lumia 950xl. Because i used to record over 2hrs and more on the Lumia 1520 without any hitch. It was soo smooth. And i was doing that every week without any problem at all. So i believe with a better camera and processor on the Lumia 950xl it should perform better than the Lumia 1520.
    However hampered by a known bad chip for over heating....
    10-13-2016 12:22 PM
  13. asarekena's Avatar
    However hampered by a known bad chip for over heating....
    I may agree with you because this Sunday, I did another recording for 2hrs and 2mins without issues. And battery left was 45%, So it's a good indication that the previous one may have a bad chip for overheating
    10-20-2016 07:38 AM

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