1. chinni subhash's Avatar
    My 950 XL screen goes blank all of a sudden and it will not be responsive untill I restart or soft rest. I was on RP ring. reset my phone completely, now on production or non insider but still have the smae problem. Any solutions?
    10-11-2016 11:08 PM
  2. abhishek singh21's Avatar
    if the problem persists even after hard resets, it could be a hardware issue. Have you dropped your device recently?
    10-12-2016 12:15 AM
  3. MAK11's Avatar
    Once again....this is a battery issue as I reported here more than 2 months ago (screen goes blank and you have to reboot, or screen goes blank at phone restarts by itself etc..same cause). You will have to get your battery replaced by a brand new one.
    10-12-2016 05:08 AM
  4. Summer_Moon's Avatar
    Once again....this is a battery issue as I reported here more than 2 months ago (screen goes blank and you have to reboot, or screen goes blank at phone restarts by itself etc..same cause). You will have to get your battery replaced by a brand new one.
    I'm curious, why would a battery issue cause this? Any insight here?
    10-12-2016 08:24 AM
  5. Joe920's Avatar
    Just a thought: did you clean the front surface of the phone well? If it's super dirty, the proximity sensor may think that you're holding it by your face, and turn off the display automatically.
    10-12-2016 12:45 PM
  6. chinni subhash's Avatar
    Oh no. It is clean. Definitely its not proximity sensor
    10-12-2016 05:26 PM
  7. chinni subhash's Avatar
    YEah how can battery cause this. I get good battery back up
    10-12-2016 05:26 PM
  8. chinni subhash's Avatar
    No I have not
    10-12-2016 05:26 PM
  9. markeboyle's Avatar
    I've had this same problem. Turned out to be my battery. I have 3 batteries now that I purchased on eBay and 2 out of the 3 are perfect but that 3rd one works but does go blank and reboot without notice at anytime its in my pocket or being handled. Try new battery for $15-$20 on ebay direct from China (I've had good luck with them).
    10-12-2016 06:12 PM
  10. abhishek singh21's Avatar
    why not visit the authorized service center in your area, let them take a look and give you a final reason on what is wrong. Is it battery or display. If you are under warranty you might get a free fix ;D
    10-12-2016 10:57 PM
  11. slyronit's Avatar
    Just a thought: did you clean the front surface of the phone well? If it's super dirty, the proximity sensor may think that you're holding it by your face, and turn off the display automatically.
    Only during calls. The proximity sensor doesn't turn the display off during normal use.
    10-13-2016 02:04 AM
  12. Joe920's Avatar
    Only during calls. The proximity sensor doesn't turn the display off during normal use.
    Oh, you're right, and the glance screen. Good point.

    Sent from mTalk, a great Tapatalk alternative
    10-13-2016 05:08 AM
  13. asarekena's Avatar
    Am also having similar issue now. And i think its wierd.
    10-13-2016 05:22 PM
  14. Krystianpants's Avatar
    I too had something similar when my battery got swollen. The phone was turning off the screen, powering down, rebooting. I didn't realize it till it got so frequent i decided to check if maybe my SD card was bad. The battery had swollen and was pretty much almost popping out of the contacts and barely touching. This is equivalent to what was happening with the samsung batteries except the tight unibody design was causing too much pressure and well you know the story. Luckily the 950xl design lets the battery grow without pressure. Granted it shouldn't happen to begin with.
    10-13-2016 06:39 PM
  15. Grodelj's Avatar
    I am having the same issue from time to time..so I guess I will send it for warranty repair, but I cannot even imagine, how will I explain the issue to very intelligent and "up to date with issues" personnel..
    10-14-2016 04:05 AM
  16. slyronit's Avatar
    Everyone should note that theres a software issue in the last few builds where if you turn on the screen, the screen remains black for 4-5 seconds, then turns on with low brightness. If you have this, no need to waste your time with a hardware repair, should be fixed in a future release.

    If the screen stops working suddenly, might be hardware.
    10-14-2016 04:07 AM
  17. chinni subhash's Avatar
    Hey guys I fixed my issue. I did a full reset using wdrt and opted release preview ring. I updated the configuration update after that and my phone hasnt rebooted since 2 days now. Awesome. From the beginning I had problems with official build and not release preview build. Insane
    10-14-2016 10:43 AM
  18. chinni subhash's Avatar
    See my reply below
    10-14-2016 10:43 AM
  19. chinni subhash's Avatar
    see my reply below
    10-14-2016 10:43 AM
  20. chinni subhash's Avatar
    I have no manufacturer warranty. Got an international version from amazon. See my reply below. I fixed my problem.
    10-14-2016 10:44 AM
  21. SlightlyDum's Avatar
    I have no manufacturer warranty. Got an international version from amazon. See my reply below. I fixed my problem.
    Wanted to know the update.
    Have your phone had any reboots since you did a full reboot?
    10-26-2016 09:41 PM

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