1. aximtreo's Avatar
    I submitted a request to have an unlock code for my 950xl so it could be used on T-Mobile. After 3 days with no update, I entered my request number and was advised that Microsoft no longer supported this device and AT&T could not get the code.

    WTH: Has anyone else faced this?

    I resubmitted and will see what happens. Scary stuff.
    11-10-2016 11:39 AM
  2. libra89's Avatar
    Wait, which phone? No carrier has the 950xl directly, but if you mean the 950, I would suggest doing what you did already. Hopefully it will work this time.
    11-10-2016 11:43 AM
  3. aximtreo's Avatar
    Wait, which phone? No carrier has the 950xl directly, but if you mean the 950, I would suggest doing what you did already. Hopefully it will work this time.
    The reason I even requested the code was so a buyer could activate on T-Mobile. When we put his SIM card in, it did not recognize it leading me to believe the phone was locked to AT&T; hence the request. I was shocked at the response. I am giving it another shot. Will update.
    11-10-2016 11:48 AM
  4. libra89's Avatar
    Hmm, my only possible guess is that maybe you registered the IMEI with AT&T and that might be why it is acting odd. Can you call AT&T and ask them to remove that device IMEI from their system.
    11-10-2016 11:53 AM
  5. aximtreo's Avatar
    I bought it used and never used it on AT&T. I used it on Cricket. Both are the same company I would think.
    11-10-2016 12:00 PM
  6. libra89's Avatar
    Hmm, that's odd. Wait, have you ever registered the IMEI with Cricket? If not, I have no idea what the issue can be.
    11-10-2016 12:03 PM
  7. aximtreo's Avatar
    Hmm, that's odd. Wait, have you ever registered the IMEI with Cricket? If not, I have no idea what the issue can be.

    Since I used it for a few weeks on Cricket it had to be listed with them otherwise the SIM would not have worked. Frustrating.
    11-10-2016 12:10 PM
  8. tgp's Avatar
    I bought it used and never used it on AT&T. I used it on Cricket. Both are the same company I would think.
    No, they are not the same company when it comes to device locking. An AT&T locked device will work on Cricket, but a Cricket device will not work on AT&T.
    libra89 likes this.
    11-10-2016 12:11 PM
  9. libra89's Avatar
    Since I used it for a few weeks on Cricket it had to be listed with them otherwise the SIM would not have worked. Frustrating.
    What if it just took unlisting it with them?
    11-10-2016 12:28 PM
  10. PepperdotNet's Avatar
    Is it a 950, or a 950XL?

    If 950XL, those were never sold locked to any carrier in the US, you have some other problem (bad SIM maybe).
    11-10-2016 12:33 PM

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